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Improve Practice Efficiency, Patient Flow and Staff Morale Through Cross-Training

Archived Webinar

How do you improve patient flow, keep staff motivated and ensure quality patient care in the midst of decreasing reimbursements that can lead to staff downsizing? How do you ensure that the practice runs effectively with a growing volume of patients but limited staff? Cross-training is one way to resolve these challenges.

In this archived webinar, presented by the American Academy of Ophthalmic Executives, the practice management division of the American Academy of Ophthalmology, you will learn how to successfully implement a cross-training program so employees are able to perform different roles and reduce patient cycle time. You will also learn what pitfalls to avoid when developing the program in your practice.

Target Audience

The target audience for this webinar is ophthalmologists, administrators, managers and office staff.


Order this 60 minute archived webinar to learn:

  • How cross-training increases practice efficiency and improves staff morale
  • How to determine who should be involved in the process
  • How to develop a plan to cross train your staff
  • How to measure your success
  • What steps to take when the training does not go as planned


Jane T. Shuman, COT, COE, OCS, is the president and founder of Eyetechs, Inc. and manager of She is a nationally recognized authority on clinical flow, scheduling and technician education. She has more than 15 years of experience working in a high-volume ophthalmology practice as an ophthalmic technician and clinical manager. She has presented at countless seminars and has written numerous articles on practice management.



Choose from:
  • 60-day on-demand recording
  • CD-ROM recording

$185 member / $236 nonmember


Order the online multimedia recording or CD-ROM with synchronized PowerPoint slides and audio today. Questions? Call KRM, our webinar vendor at 800.775.7654 or 715.833.5426, between 7 a.m. to 5 p.m. CST, Monday to Friday.