How do you improve patient flow, keep staff motivated and ensure quality patient care in the midst of decreasing reimbursements that can lead to staff downsizing? How do you ensure that the practice runs effectively with a growing volume of patients but limited staff? Cross-training is one way to resolve these challenges.
In this archived webinar, presented by the American Academy of Ophthalmic Executives, the practice management division of the American Academy of Ophthalmology, you will learn how to successfully implement a cross-training program so employees are able to perform different roles and reduce patient cycle time. You will also learn what pitfalls to avoid when developing the program in your practice.
The target audience for this webinar is ophthalmologists, administrators, managers and office staff.
Order this 60 minute archived webinar to learn:
Jane T. Shuman, COT, COE, OCS, is the president and founder of Eyetechs, Inc. and manager of Eyebuzz.net. She is a nationally recognized authority on clinical flow, scheduling and technician education. She has more than 15 years of experience working in a high-volume ophthalmology practice as an ophthalmic technician and clinical manager. She has presented at countless seminars and has written numerous articles on practice management.
$185 member / $236 nonmember