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Building Your Practice

Tools and knowledge to grow your practice and expand your patient base.

Strategic Planning

Strategic Planning for Practice Executives

In these difficult economic times, eye care practices need to focus more than ever on the basics of practice management.

Strategic planning is important for ophthalmology practices because it provides a framework for analyzing the practice’s current situation, for making decisions about changes that are needed to improve results, and for monitoring progress over time. Read more.


Additional resource from BSM senior consultant Derek Preece, MBA
   Download the AAOE/BSM Strategic Planning for Practice Executives Guide [PDF 2.57MB]


Marketing

10 Tips to Grow Your Practice

Administrators and managing physicians often view marketing solely as advertising to attract new patients. However, marketing is much more than promotion – it involves strategic activity to move your practice in a desired direction. There are many activities that might be considered innovative management that fit under the broad definition of marketing. These included strategic planning, patient relations, insurance plan contracting, recall systems, practice hours, practice acquisition, office location and ancillary products and services. Read more.

AAOE Marketing Page Articles:

  1. Assessing the Marketplace
  2. Branding on a Budget
  3. Maximizing Patient Referrals
  1. Effective Web Site Design and Online Marketing Strategies
  2. Protect Your Online Reputation
  3. Using Local Media to Promote Your Practice

Marketing Products from the Academy



Patient Satisfaction

Surveying Your Patients: A Critical Aspect to Winning Patients and Keeping Them for Life

The key to developing a successful ophthalmology practice is to understand what your patients expect from your practice and then to find ways to exceed their expectations. Surveying your patients is an easy and effective means to acquire this information. Read more.


Meeting the High Expectations of Today’s Patient

Now more than ever, ophthalmology is a business — and those in this business need to be mindful of meeting the expectations of an increasingly discerning and educated patient population.

One practice administrator explains reasons today’s patients expect more and offers effective approaches for satisfying these new patient expectations. Read more


Patient Education

Is Your Practice EyeSmart?

The Academy's public education program empowers Americans to take charge of their eye health. EyeSmart emphasizes the need for Americans to know their risk factors for eye diseases, infections and injuries, and the role ophthalmologists play in the prevention, diagnosis, and treatment of eye conditions.



Optical Dispensaries

How an Optical Dispensary Benefits the Practice and Patient Care

Ophthalmologists and patients greatly benefit when knowledgeable ophthalmologists take an active role in the management of the optical dispensary. In general ophthalmology practice, vision exams are the most common reason for patient appointments. Therefore, in addition to being able to treat diseases, ophthalmologists should also be well informed about the technicalities of eyeglasses.

A parallel consideration of having an optical dispensary is an economic one. Ophthalmic practices are financially threatened by low reimbursement rates and drastic Medicare cuts. The optical dispensary creates additional revenue with virtually no malpractice exposure. Read more.

Can You Teach My Opticians How to Sell? What Every Ophthalmic Administrator Should Know About Professional Dispensary Selling Techniques

A well trained salesperson knows that there are seven distinctive parts to a retail sales transaction and that the techniques must be used in a specific order and that each technique must be executed thoroughly. Opticians who use this formula close more sales and higher sales than those who do not. Read more.


Ambulatory Surgical Centers (ASCs)

OOSS Symposium at the AAOE Program of the 2012 Annual Meeting

The OOSS Symposium entitled, ENHANCING QUALITY, PRODUCTIVITY, AND PROFITS IN THE 21st CENTURY OPHTHALMIC ASC, brings together the leading experts in clinical ophthalmology, industry, and ASC business practices to discuss the contemporary issues of greatest concern to the owners, administrators, surgeons and clinical staff associated with the nation’s 900-plus ophthalmic ambulatory surgery centers.

Hear the program (Recorded, Saturday, Nov. 12, 2012—McCormick Place, Chicago).

The Successful Ophthalmic ASC Collection

The American Academy of Ophthalmology Executives (AAOE) and the Ophthalmic Outpatient Surgery Society (OOSS) assembled experts to develop learning modules exclusively designed to enhance the performance and practice of ophthalmic-oriented ambulatory surgery centers (ASCs). Why?

  • 4 in 10 U.S. ophthalmologists own or have an ownership interest in an ASC (American Academy of Ophthalmology)
  • There are more than 1,000 single specialty ophthalmic ASCs countrywide and another 400+ multispecialty facilities heavily invested in the delivery of ophthalmic services (Outpatient Ophthalmic Surgery Society)
  • ASCs have grown to account for the majority of ophthalmic surgical cases performed in the United States while becoming standard-bearers for delivery of quality, efficiency and lower cost
  • Ophthalmic ASCs represent systematic and sustainable business models that must be well designed to perform at optimum efficiency, with financial accountability and at ever-higher standards of quality
  • Ophthalmic ASCs reside at the leading edge of medical technology, unfettered market demand for services and a pressing need to find ways to lower costs for services.

The Successful Ophthalmic ASC Collection available from the Academy Store, addresses a wide range of topics, from building design to operations and procedures, coding, financial reporting and quality management. Although the modules share some common content, each offers a specialized perspective and applied insight.