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Operations

Assessing the vital signs of your practice.


Operational Assessments: An Integral Part of Practice Management

Just as we monitor our patients’ health, it is important in today’s ever-changing healthcare environment to monitor our practice’s “vital signs” periodically. One way to monitor such “vital signs” is an operational assessment—a process by which you analyze all the operational aspects of the medical practice, focusing on the revenue cycle, overall financial performance, staffing ratios and physician productivity. Continue reading Operational Assessments: An Integral Part of Practice Management.


Telephone Triage

Telephone Screening of Ophthalmic Problems: Sample Contact Forms and Screening Guideline

Physicians rely on their office staff to screen patient calls and schedule appointments. Making medical decisions on the basis of the limited information provided over the telephone is a risky—albeit necessary—aspect of ophthalmic practice. Indeed, OMIC claims experience confirms that inadequate telephone screening, improper decision-making, and lack of documentation all play a significant role in ophthalmic malpractice claims. Negligent telephone screening and treatment of postoperative patients is especially likely to result in malpractice claims. Continue reading Telephone Triage.


SimplifEye™

Join the SymplifEye™ Purchasing Program!

The SimplifEye™ Ophthalmic Purchasing Program, a benefit available exclusively to Academy and AAOE members, is a program that will help your office cut the costs of healthcare supplies and simplify your ordering processes.


Policies and Procedures

Efficiency through Effective Policies & Procedures

Efficiency in the organization: Policies, procedures, protocols and job descriptions create efficiency and eliminate some administrative stress by:

  • Maximizing training time
  • Minimizing trickle down learning
  • Setting expectations for behavior and conduct
  • Assisting new employees in learning the job
  • Encouraging uniformity
  • Keeping things fair and equitable
  • Holding staff accountable
  • Outlining duties and responsibilities
  • Providing doctors a resource when staff members come to them with complaints about policy.

Continue reading Efficiency through Effective Policies & Procedures.


Increase Practice Efficiency Through Effective Policies and Procedures

Free Webcast - AAOE Member Benefit

Learn to build the tools that can increase the efficiency of your practice. Busy administrators, managers and physicians are constantly searching for ways to maximize the use of available resources – time, money, staff or technology – to accomplish more with less. That’s why having clearly written policies and procedures is essential to your practice. Policies and procedures communicate roles, responsibilities and expectations and can be used to facilitate training, resolve personnel issues and avoid costly mistakes.

View Increase Practice Efficiency Through Effective Policies and Procedures webcast