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Exhibitor Service Manual

2013 Exhibitor Service Manual (ESM)
The online Exhibitor Service Manual (ESM) contains important information for your participation in the Annual Meeting and Subspecialty Day exhibitions.

You will need your Academy company username and password to log in. If you do not have your Academy company username and password, contact exhibitions@aao.org. Please do not create a new account.

After logging in with your company username and password you will be automatically logged into the ESM if you already have a record on file with Freeman. If you do not already have a record, you will be asked to complete a brief registration. If you are in need of assistance with your record on file or creating a new record, contact Freeman Customer Service:

General Questions and Online Support
Tel.: 888.508.5054 U.S. and Canada;
817.607.5000 U.S. and International
E-mail: FreemanNewOrleansES@freemanco.com

Translation or Online Assistance
Tel.: 888.508.5054 U.S. and Canada;
773.473.7080 U.S. and International

Log in to the online Exhibitor Service Manual now. After logging in, select the Brochure and Forms tab to locate the Academy Exhibitor Service Manual.

Exhibitor Service Manual – Must Read Sections

Freight and Shipping
Every exhibitor has a freight target date and time that is outlined in the Target Move-In Freight Map (PDF 1.7MB).

All vehicles delivering materials to the Morial Convention Center must report to the Marshalling Yard (PDF 228KB) to obtain a dock pass. This includes exhibitor's privately owned vehicles (cars, trucks, vans, etc.) who choose to unload their own materials at the assigned dock area.

Informational Poster Presenters
Following is pertinent information for organizations presenting an informational poster at the 2013 Annual Meeting:

Official Contractors
To identify our partners, look for the official contractor logos on order forms and email communications. We have asked them to include a special meeting logo when sending promotions to registered exhibitors. Review the Official Contractors (PDF 330KB) section of the ESM for a complete list of our partners and to view the special meeting logo.

Marketing Activities
Share the Publicity and Advertising (PDF 532KB) regulations from the ESM with your marketing staff as they plan the marketing strategy for the Annual Meeting. The Marketing Free Zone prohibits some marketing activities on Convention Center Boulevard, between Podyras and Henderson streets. Contact the Director of Exhibitions if you have any questions regarding these regulations or marketing activities.  

Want to promote the 2013 Annual Meeting on your web site or, use the meeting logo in your newsletter? Contact exhibitions@aao.org to obtain these files.