American Academy of Ophthalmology Web Site: www.aao.org
Original URL:

Registration FAQs

Why do I have to add AAO 2014 to my cart if it is free?
Although active Academy and AAOE members attend the annual meeting, AAO 2014, for free you still must register to receive a badge. You must also be registered for AAO 2014 to purchase event tickets.

Can I register now and come back later to purchase the Academy Plus course pass, additional tickets or meetings?
Yes. You can log in again to purchase the course pass or additional tickets until the preregistration deadline, Sept. 24. To have the additional tickets mailed to you, you must have purchased them by Sept. 3. You will need to pick up tickets purchased after Sept. 3 onsite at McCormick Place.

Will items that I’ve added to my cart stay there if I log out?
Everything that you add to your cart or calendar is automatically saved and will be in your cart when you return unless the event has sold out.

Why can’t I put some of the Skills Transfer courses in my shopping cart?
Attendance in most Skills Transfer labs is limited to physicians only.

How do I remove events from my cart?
To remove events from your cart, click on “Shopping Cart” at the top right of the screen. You will see a list of all the items in your shopping cart and a “remove” link next to each item. Click on “remove” to delete items from your cart.

Are courses priced the same for everyone?
As a member benefit, Academy Members in Training receive a discount on the Academy Plus course pass, all Skills Transfer labs and Breakfast With the Experts ticket purchases. This discount is reflected in the online prices you see as a Member in Training. This discount does not apply to nonmember physicians in training. All course, course pass and ticketed event prices increase onsite.

Will adding a non-ticketed event to my calendar guarantee me a seat?
No, admittance is not guaranteed. Seating is on a first-come basis.

How do I add personal events to my calendar?
To add personal events, such as a dinner, click the “Add Tours and Personal Events” button on the left. Then select “Add” under Personal Events. These items will appear in your calendar.

How do I download “My Calendar” to my personal calendar, such as iCalendar, Google, Outlook, etc.?
Click on “My Calendar” and then scroll to the bottom of the page where you will see a “Download” button that includes detailed instructions on how to get this information into your personal calendar.

When will my badge and registration materials be sent?
Registration packets will be mailed by mid-September to all attendees who registered by Sept. 3. If you do not receive a packet before traveling, pick up your packet onsite:

Location: McCormick Place, Hall A
Hours:
Thursday, Oct. 16 4 p.m. - 6 p.m.
Friday, Oct. 17 to Monday, Oct. 20 7 a.m. - 5 p.m.
Tuesday, Oct. 21 7 a.m. - 3 p.m.

When and where are the meetings taking place?
Oct. 17 - 18: Subspecialty Day
Oct. 18: AAOE Coding Sessions
Oct. 18 - 21: AAOE Program
Oct. 18 - 21: Annual Meeting

All meetings take place in McCormick Place, Chicago, Illinois.

How do I make a hotel reservation?
When the online housing submitter opens you can make a reservation from the link on the Hotels and Travel page or from the “Hotel Reservations” button that will be on your registration confirmation page.

Can I cancel my registration, courses and/or meetings online?
No. To cancel your registration and receive a refund, a written request including your name and Academy identification number must have been received by Sept. 3. There will be a per-person, per-meeting cancellation processing fee of $75 or your total registration, course pass and ticket fee, whichever is less. No refunds will be given for cancellation requests received after the Sept. 3 deadline. Registrations are non-transferable. Send your refund request to: registration@aao.org or fax: +1 415.561.8575.