Exhibit hall aisles will be vacuumed daily, and wastebaskets will be emptied nightly if they are placed in the aisle. Exhibit booth cleaning is a service provided exclusively through Freeman. Exhibitor Designated Contractors (EDCs) are not allowed to provide booth cleaning services. Full-time exhibiting company employees may clean the booth. A form for ordering this service for the duration of the meeting will be included in the online Exhibitor Service Manual. The Academy no longer provides booth vacuuming on Friday, Nov. 10.
Removal of equipment or display items from the exhibition during meeting days — Saturday, Nov. 11 through Tuesday, Nov. 14 — will require a pass. The passes can be obtained at the Academy Exhibitor Services counter, located in the Exhibitor Service Center beginning Saturday, Nov. 11. Once the show closes at 1 p.m. on Tuesday, Nov. 14, equipment passes will not be required. It is the responsibility of each exhibiting company to properly secure and remove its equipment when the show closes.
Exhibitor Service Center
An Exhibitor Service Center will be located at the back of Hall E. The area will be staffed by the official contractors, beginning Wednesday, Nov. 8, and continuing throughout the meeting and dismantle. Some official vendors will be available on a limited schedule, and will provide information at the Exhibitor Service Center on how to contact them onsite. The Exhibition Director’s and Floor Manager’s offices, along with a staffed Academy Exhibitor Services counter, will be located in the service center.
Exhibitor Service Manual
The Exhibitor Service Manual will contain a complete list of all official contractors, available services and work rules. It will be available online to exhibiting companies on Friday, Aug. 18. The manual provides information and rates for services, including material handling; audiovisual services; complimentary and special signage; rental furniture; carpentry, decorator, rigging and freight labor; floral services; computer rentals; booth security; international freight forwarding; photography; telecommunications; lead retrieval; booth cleaning; and air, water, and electrical services.
Official General Service Contractor
General questions regarding any service ordered through Freeman, including the installing and the dismantling of exhibits, material handling, assembly of hanging signs and other items supported from the ceiling, such as canopies, rigging, and the provision of rental furnishings, special signage, carpet and rental displays, should be directed to Freeman’s Exhibitor Services Department. Freeman also provides specialty services through the companies that follow:
- Freeman I & D — Custom installation and dismantle service
- Freeman Design & Fabrication — Complete custom exhibit design and building service
- Freeman Transportation — Complete turnkey service providing round trip transportation. Pre-quoted services are billed with one convenient invoice with no hidden charges.
1000 Elmwood Park Blvd, New Orleans, LA 70123
Morial Convention Center (MCC)
The MCC Exhibit Services Department provides utility services – telecommunications services, internet and connectivity, electrical and air/water/gas/steam. Order forms and additional details will be in the online Exhibitor Service Manual. You will also find these details and portal for online orders on the MCC web site.
The Academy secures suppliers and vendors as official contactors to provide the necessary services for a successful meeting and exhibition. We encourage exhibitors to utilize their services. To identify our partners look for the official contractor designation on order forms and email communications. We have asked them to include this designation when sending promotions to registered exhibitors.
The Academy has designated official suppliers for the following areas:
- International Freight Forwarding
- Lead Retrieval
Registration and Lead Retrieval
Experient is the official contractor for registration and lead retrieval. Exhibitors may rent units or add technology to their devices to scan the badges of the professional attendees capturing their name, address, email, specialty and practice information.
Complete information and order forms for this service will be provided in the online Exhibitor Service Manual.
The Academy will provide perimeter security in the exhibit halls on a twenty-four (24)-hour basis from the installation through the dismantling of exhibits. Entrance and exit of workers, attendees and exhibit personnel will be strictly monitored. Despite these precautions, neither the Academy, nor Freeman, nor the Morial Convention Center can assume responsibility for loss of or damage to exhibitors’ property. Exhibitors are encouraged to take precautions to protect their own property and to obtain the appropriate insurance against loss.
The Exhibitor Service Manual will contain information on ordering security personnel and, if available, security cages. Exhibitors are urged to take advantage of the security services offered.
Utility floor ports containing electrical, natural gas, compressed air and water, are located every thirty feet (30’) in the exhibit halls.