Virtual Assistants for Your Practice

In this clinical pearl, Dr. Rupa Wong provides a practice tip about staffing in this challenging time for recruiting and training new staff—utilizing virtual assistants. She employs a virtual receptionist, virtual scribe, and virtual ophthalmic technician, to do specific tasks such as sending doctor's notes, refilling glasses prescriptions and medications, prepping charts, calling doctors' offices for referrals, communicating with patients about appointments and following up on how they are doing on a new medication. Many tasks can now be done securely via text.