Top Questions
1. I'm an Academy member and yet I can't get access to the ICD-10 areas of the practice management section? What's going on?
You need to be an AAOE member to access ICD-10 as it is a practice management tool. Learn the benefits of becoming an AAOE member.
2. How do I return to the www.aao.org home page?
Click the insignia/logo located just under the main menu items.
3. I can’t login to the Academy Store. What should I do?
Login first at www.aao.org and then click on the Academy Store.
4. Why is it that in order to successfully login I have to reset my password every time?
This is an indication of a discrepancy in your account record. Nonmembers should email customer_service@aao.org.
5. How do I get a copy of an invoice/receipt?
6. I created an account online for an Academy member. Why can’t I see member pricing in the Academy Store?
The newly created account is a duplicate account and considered a nonmember record. You must login under the member’s existing account for member benefits to be accessible. Contact member_services@aao.org for more assistance.
7. How can I add AAO.org to the homescreen for my mobile device?
Follow these steps to pin AAO.org to the home screen of your mobile device for quick and easy access:
Android
- Launch Chrome for Android and navigate to AAO.org.
- Tap the menu button and select Add to homescreen.
- Enter a name for the shortcut.
- The AAO icon will now appear on your homescreen.
iPhone and iPad
- Launch the Safari browser and navigate to AAO.org.
- Tap the Share button on the browser’s toolbar.
- Tap the Add to Home Screen icon in the Share menu.
- Name the shortcut and tap the Add button.
- The AAO icon will now appear on your homescreen.