What to expect when you return to the doctor’s office
SAN FRANCISCO, Calif. – May 21, 2020 – We can’t tell you when it will be safe to go back to the hair salon, when the kids will return to school or when you can hug your grandparents again. But we can say that your next trip to the ophthalmologist will be different. That’s because ophthalmologists are devising new office procedures to prevent the spread of COVID-19. As all 50 states begin to reopen to some degree, the American Academy of Ophthalmology wants to share how ophthalmologists are working to protect their patients and staff.
In March, the Academy urged ophthalmologists to immediately stop routine surgical and in-office visits to preserve protective equipment such as masks and to mitigate the risk of spreading COVID-19, the illness caused by the novel coronavirus. Although the Academy made a national recommendation to curtail routine care —based on recommendations from the Centers for Disease Control and Prevention and public health officials—the decisions to reopen more normal practice will be local and regional.
Ophthalmologists are ready with new procedures. Here is what you should expect to see:
- The clinic may ask you to wait outside, or in your car, instead of in the normal waiting room. This is to protect you, the other patients, and the office staff from possible virus exposure in crowded waiting areas.
- The clinic is likely to restrict the number of people who enter. If you do not need someone to be there with you, do not bring anyone to your appointment.
- Expect to see hand sanitizer when you enter the building and in the waiting room and exam rooms.
- Expect to be asked to wear a mask. Here’s a video on how to properly put on and take off your mask. You won’t be alone. The receptionists, as well as all visitors should wear a mask.
- Waiting room chairs will be spaced out to accommodate social distancing. The office may also have additional waiting rooms to prevent crowding.
- You will not see magazines or clipboards or other high-touch materials that could pass the virus.
- Cleaning will occur more frequently throughout the clinic.
- As usual, exam rooms and equipment will be thoroughly cleaned after every patient exits.
- Expect to be asked a series of questions to determine your risk profile.
- Expect someone will take your temperature, whether you are at high risk of being infected or not.
- Your eye doctor may use a special plastic breath shield on the slit lamp machine they use to look into your eyes. They may also wear a mask with a plastic shield over their eyes.
- Your doctor may ask you to wait to speak until after your eye exam is complete. Then they can talk with you and answer questions when they can be a safe distance from you.
- There is a backlog of patients who delayed care, so you may have to wait for your appointment. Also, the additional precautions required in operating rooms will likely result in fewer surgeries performed each day.
“Our primary responsibility as physicians is to our patients’ safety and health,” said Dianna Seldomridge, MD, clinical spokesperson for the American Academy of Ophthalmology. “It’s the core of the medical profession. If you have questions or concerns about coming into the office, give your ophthalmologist a call. As always we will be guided by what’s best for you.”
Some Seniors May Be Eligible for a Free Eye Exam
For individuals age 65 or older who are concerned about their risk of eye disease, you may be eligible for a medical eye exam, often at no out-of-pocket cost, through the American Academy of Ophthalmology’s EyeCare America® program. This public service program matches volunteer ophthalmologists with eligible patients in need of eye care across the United States. To see if you or a loved one qualifies, visit EyeCare America to determine your eligibility. EyeCare America is co-sponsored by the Knights Templar Eye Foundation Inc., with additional support provided by Alcon and Regeneron.
About the American Academy of Ophthalmology
The American Academy of Ophthalmology is the world’s largest association of eye physicians and surgeons. A global community of 32,000 medical doctors, we protect sight and empower lives by setting the standards for ophthalmic education and advocating for our patients and the public. We innovate to advance our profession and to ensure the delivery of the highest-quality eye care. Our EyeSmart® program provides the public with the most trusted information about eye health. For more information, visit aao.org.