• Best of E-Talk: How to Implement a No-Show Policy

    Question: Lately, we have had more and more "no-shows" in our clinic. For example, a couple cancelled five minutes before their appointment because they were too busy at work. We have a sign posted in the front office clearly stating that if patients need to cancel, they must contact us 24 hours in advance to avoid a fee. Should this be stated in our paperwork as well?