• Best Practices for Monitoring and Responding to Online Patient Reviews

    Written By: Bernard Hsu, Senior Director Business Development, Reputation.com

    Online reviews are becoming increasingly popular in the health care sector, and growing numbers of patients rely on this feedback to select providers. Knowledge of best practices for managing online patient feedback in the health care sector is critical. Reputation.com provides the following best practices for monitoring and responding to patient reviews in a HIPAA-compliant manner Claim your page on review sites: Monitor review sites; Ask for offline feedback; Steer clear of fake reviews; Avoid “will not review” agreements; Don’t threaten reviewers with litigation; Don’t forget about the positive reviews.