FEB 12, 2018
Measuring Your Most Critical KPI: Patient Satisfaction
A practice with patients who are thrilled with the service they receive virtually always has plenty of people wanting to be customers and has numerous advantages over offices with less enthusiastic patients. This AAO 2017 course helps doctors and administrators understand the importance of patient satisfaction measurement, know efficient ways to gather customer feedback and see how to use that input to reinforce good service and improve weaknesses.
Course highlights from the AAOE Program of AAO 2017 include audio and sequenced slides.