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  • How to Build a Patient-First Culture

    By Ryan Schumacher; Stephanie Kelly, MSM
    Webinar - May 19, 2022

    In a patient-centered care model, patients are partners with their health care providers. The model involves shared decision-making and emotionally intelligent and efficient health care. The individual’s specific health needs and desired health outcomes are the driving force behind health care decisions and quality measurements.

    In this AAOE-sponsored webinar, Ryan Schumacher from Satisfied Patient and Stephanie Kelly, MSM, director of marketing and patient experience at Sabates Eye Centers, focus on the following:

    • 4 key ingredients you must have to build a patient-first culture
    • Step-by-step breakdown of each key ingredient, including plans and examples
    • Where to start, how to maintain the culture and what is most important

    Contact Ryan (, 913.638.5246) or Stephanie (, 913.261.2020) with questions.