• Billing Telemedicine Emergency Exam and Follow-up

    Question: Are we able to submit a telemedicine exam for a medical emergency on the weekend and then have the patient come into the office the following Tuesday and submit an office exam? 

    Answer: It depends on the payer’s guidelines and the CPT codes submitted for telemedicine.

    If reporting phone call codes 99441-99443, these can't be billed when leading to an exam within seven days or the next available appointment. If billing CPT codes 99212-99215 for a telemedicine exam, another exam can be submitted when seen in-office. Please see the Telemedicine toolkit at aao.org/coding and visit the unique payer website for any other info unique to the patient.