• About AAOE

  • The American Academy of Ophthalmic Executives (AAOE), the Academy's practice management affiliate, is dedicated to meeting the educational needs of those responsible for managing the business side of ophthalmic practice.

    Join the American Academy of Ophthalmic Executives

    Vision Statement

    The preferred source for ophthalmic practice management solutions.

    Mission Statement

    To facilitate the business success of ophthalmic practices.


    • CONNECT: Professionals helping professionals.
    • GROW: Comprehensive tools for personal, professional and practice growth.
    • LEAD: Creating ophthalmic leaders today.

    Your collaborative community of ophthalmic physicians and professionals.

    2017 Board of Directors

    Mary Becka AAOE board member

    Mary Becka — Chair

    Practice Administrator — Fairview Eye Center
    Mary has more than 20 years of experience in health care administration. She received her bachelor of science in gerontology from Bowling Green State University. Since 2009, she has managed the Fairview Eye Center near Cleveland, Ohio, which includes management of five MDs, two ODs, 35 staff members, three offices and two optical shops.

    Nancy Baker AAOE Board Chair

    Nancy Baker — Past Chair

    Practice Administrator — Summit Eye Associates, P.C.
    Nancy has 25 years of experience in medical administration. Before transitioning to ophthalmology in 2004, she worked for a variety of specialties including OB/Gyn, General Surgery and Internal Medicine, and specializes in revitalizing under-performing practices. She is currently the administrator for Summit Eye Associates, a medium size practice in Hermitage, TN. Previously, she was the administrator for Elander Eye Medical Group, Inc., a small group practice in Santa Monica, California from 2004 to 2014. She received her Bachelor of Arts from U.C. San Diego.

    Kristin Carter MD

    Kristin Carter, MD

    Managing Partner — Clarity Eye Care & Surgery
    Dr. Kristin Carter has been in private practice for nearly 20 years and founded Clarity Eye Care & Surgery, specializing in cataract surgery, as well as comprehensive ophthalmology. Dr. Carter serves on the Health Policy Committee for the Academy as well as representing ophthalmology for the state of Arizona on the Carrier Advisory Committee. Dr. Carter is a former president and a current board member of the Arizona Ophthalmological Society. She has been very involved in ophthalmic education by serving on several ophthalmic publications’ editorial boards, developing content for the ONE network and teaching courses on cataract surgery, coding and new technology in the eye operating room.

    Ravi Goel MD AAOE Board member

    Ravi D. Goel, MD

    Clinical Instructor, Wills Eye Institute — Comprehensive Ophthalmologist, Cherry Hill, NJ
    Dr. Goel is a clinical instructor at Wills Eye Institute and a comprehensive ophthalmologist in Cherry Hill, N.J. He is a past member of the Academy's Young Ophthalmologist Committee and past president of the New Jersey Academy of Ophthalmology. A graduate of the Academy's Leadership Development Program, he is also member of the EyeNet editorial advisory board and the Academy's AMA delegation. He is a past chair of the AMA's Young Physician Section and recipient of top doc awards from South Jersey Magazine and SJ Magazine.

    Ann Hulett

    Ann M Hulett, CMPE

    CEO Eyehealth Northwest, PC
    Ann is the CEO of EyeHealth Northwest in Portland, Ore., comprised of 26 ophthalmologists, 10 ODs, two ASCs and over 350 employees. She has 25 years experience as a medical practice administrator, 14 in ophthalmology. She worked as the administrator at Rocky Mountain Eye Center in Pueblo, Colo., during which time she served five years on the AAOE Board and received the Secretariat Award. She has also worked as CFO and CEO of a large cardiology practice in New Mexico. Having started her career as a CPA, Ann enjoys working in areas of finance as well as group governance and physician communications.

    Sue Loen

    Susan M. Loen, OCS

    Practice Administrator — Bucks-Mont Eye Associates
    Sue began her career with a small optometry practice in Pennsylvania in 1990. She briefly worked at a retina practice in Pennsylvania before she moved to Seattle, where she became the billing manager of a medium-sized retina practice for several years before becoming the practice administrator of a small retina practice. In 2010, she moved back to the Pennsylvania to take a position as the practice administrator for Bucks-Mont Eye Associates, which consists of eight providers. These include four optometrists and four ophthalmologists with specialties in general ophthalmology, neuro-ophthalmology and oculoplastics. Sue also serves on the AAOE EHR committee and the AAOE leadership development committee. Sue received an Academy Secretariat Award in 2016 for her contributions to AAOE.

    Natalie Loyacano AAOE Board member

    Natalie Loyacano, COMT, OSA, OCS, ROUB

    Practice Administrator — The VitreoRetinal Eye Center
    Natalie has been in ophthalmology for over 30 years. She began her career in 1984 working as an ophthalmic assistant and ophthalmic surgical assistant. She obtained her first JCAHPO certification in 1989. Natalie has experience as a Clinical Director and Clinical Research Coordinator. In 2009, she became the Practice Manager for a solo retina specialist, assisting him in beginning his solo career.

    Joanne Mansour

    Practice Administrator —The Virginia Retina Center
    Joanne began her career in ophthalmology in 1988 in Toronto, Canada. She received her Bachelor of Science degree in Accounting from Santa Clara University. She is the executive director of a small non-profit. Joanne has managed the Virginia Retina Center, since 2004. Under her management, the Virginia Retina Center has grown to 3 locations and four physicians.

    Rob Melendez MD AAOE Board member

    Robert F. Melendez, MD, MBA

    Partner, Eye Associates of New Mexico — Clinical Assistant Professor, University of New Mexico Health Sciences Center
    Dr. Melendez is a partner at Eye Associates of New Mexico, a private practice of more than 45 ophthalmologists and optometrists and a clinical assistant professor at the University of New Mexico Health Sciences Center. He has been in practice for nearly 10 years and is passionate about educating and mentoring medical students and young ophthalmologists. He serves as the Academy's Editor-in-Chief of the Ophthalmic News and Education (ONE®) Network and chairs the Young Ophthalmologist Committee. He has a strong interest in marketing, social media, leadership, strategic planning, and clinical efficiencies.

    Robert Wiggins AAOE Board

    Robert E. Wiggins, Jr. MD, MHA

    Managing Partner — Asheville Eye Associates
    Senior Secretary for Ophthalmic Practice — American Academy of Ophthalmology
    Dr. Wiggins practices pediatric and neuro-ophthalmology and is the managing partner of Asheville Eye Associates. He performed his ophthalmology residency at Duke and his pediatric ophthalmology and strabismus fellowship at Baylor and his neuro-ophthalmology fellowship at Duke. He worked in Saudi Arabia as a pediatric ophthalmologist prior to joining Asheville Eye Associates. He obtained a Master of Healthcare Administration degree at UNC-Chapel Hill in 2003. Dr. Wiggins currently serves as the Academy's Senior Secretary for Ophthalmic Practice. He is also serves on the AAOE EHR committee, AAO Practicing Ophthalmologists Advisory Committee for Education, AAPOS board as secretary-treasurer and finance committee chairman, and finance and underwriting committees of OMIC.

  • Contact AAOE

    AAOE is the Academy's practice management resource, dedicated to meeting the educational needs of those responsible for managing the business side of ophthalmic practice.

    American Academy of Ophthalmic Executives
    655 Beach Street
    San Francisco, CA 94109

    U.S. Toll free: +1.866.561.8558
    Fax: +1.415.561.8575

    General: aaoe@aao.org
    Coding: coding@aao.org
    ICD-10: icd10@aao.org
    MIPS: mips@aao.org
    PQRS: pqrs@aao.org