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Practice Management Blog

Help and advice on running a successful practice, from the experts at the American Academy of Ophthalmic Executives. Articles featured in the AAOE's Practice Management Express email newsletter.

Practice Management Advice
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1-20 of 268 results

5 Considerations for Your Practice Real Estate, Part 1

OCT 08, 2018 By Collin Hart in Practice Operations, Buying, Selling, Merging Practices, Practice Ownership, Strategic Planning

In Part 1 of a two-part series, Collin Hart, MBA, CEO, managing director ERE Healthcare Real Estate Advisors identifies a few common practice management scenarios and how they may affect your practice real estate investment.

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Views 152

Why I'll be Taking a Strategic Planning Course at AAO 2018

SEP 26, 2018 By Ann M Hulett, CMPE in Strategic Planning, AAOE Program Highlights

Why AAOE Board member Ann Hulett thinks Effective Strategic Planning (Course 601) is a must-attend AAO 2018 course.

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Views 79

AAO 2018 First-Time Attendee Tips

SEP 25, 2018 in Professional Growth, AAOE Program Highlights

The AAOE board shares their advice for first-time attendees of the biggest meeting in ophthalmology.

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Views 224

How Do You Achieve Patient Service Excellence in Today’s Ophthalmic Practice?

SEP 24, 2018 By Sara Burns Rapuano, MBA, OCS in Patient Satisfaction

Given all that must be done in daily practice, how do we create and maintain a culture that focuses on the patient experience? In my 20-plus years as an ophthalmic administrator, I have developed the following four guiding principles to keep a busy practice focused on the pa…

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Views 186

Creating a Culture of Change in Your Practice: Making Key Changes & Wins in Our Practice

SEP 12, 2018 By Rhonda Buckholtz, CPC in Marketing, Referrals, Patient Satisfaction

Part 3 of a three-part series about creating a culture of change in your practice, Rhonda Buckholtz, chief compliance officer at Century Vision Global, LLC., discusses the final phase in practice change—looking for key changes and wins.

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Views 277

Top 5 Courses for Anyone Looking to Boost Profits from Optical Dispensaries

SEP 11, 2018 By Jeffrey Brust, MBA in Optical Dispensing, AAOE Program Highlights

Jeffrey Brust, MBA, Director of Business Alliances and Retail Operations at the Flaum Eye Institute in Rochester, NY selects his top five AAO 2018 courses for anyone looking to improve their optical dispensary margins.

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Views 74

Why Consider Going Lean?

AUG 30, 2018 By Stephanie R Collins, COA in Lean Management

Find out how Austin Retina Associates have significantly boosted profitability and patient, staff and physician satisfaction after taking the leap to lean process improvement. Just a few years later, they can’t imagine any other way.

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Views 340

Stories from the Field: An Interview with Heather Modjesky

AUG 27, 2018 By Heather Modjesky in Patient Satisfaction, Marketing, Referrals

In AAOE's first "Stories from the Field" interview, Heather Modjesky, COE, administrator for Conestoga Eye PC in Lancaster, Pa. discusses her most memorable ophthalmic practice experience and what she would choose for a superpower.

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Views 150

My Top Four Picks for Developing My Leadership Skills

AUG 14, 2018 By Natalie M Loyacano, COMT, OCS in Staff Management

As practice managers, we are the leaders for our organizations. Our leadership responsibilities are to grow a thriving practice, ensure excellence in our patients’ care experience, foster cohesive team-building, set the practice’s goals and serve as examples for our staﬀ and…

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Views 102

Creating a Culture of Change in Your Practice: Building Trust

JUL 30, 2018 By Rhonda Buckholtz, CPC in Staff Management

Part 1 of a three-part series about creating a culture of change in your practice, Rhonda Buckholtz, chief compliance officer at Century Vision Global, LLC., discusses why building trust is one of the most critical challenges in our practices and an essential first step to c…

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Views 282

Creating a Culture of Change in Your Practice: Creating Productive Tension

JUL 26, 2018 By Rhonda Buckholtz, CPC in Patient Satisfaction, Marketing, Referrals

In Part 2 of a three-part series about creating a culture of change in your practice, Rhonda Buckholtz, chief compliance officer at Century Vision Global, LLC., discusses why creating tension means empowering our employees to speak up when things aren’t working.

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Views 172

The 3 Most Common Online Negative Reviews and How to Avoid Them

MAY 07, 2018 By Jill Maher, BA, COE, MA in Marketing, Referrals, Patient Satisfaction

The top three patient complaints in ophthalmology practices are: (1) wait time; (2) customer service (either process-related or personal skills); and (3) patients feeling they did not receive a thorough examination. Focusing your attention to these complaints can help you av…

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Views 483

Private Equity and Other Equity Transfers: What’s Right for You?

MAY 02, 2018 in AAOE Program Highlights

Medicine’s business model is rapidly changing. Following is a summary of this Mid-Year Forum 2018 session examining the current state of private equity buyouts and other options for ophthalmology practices.

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Views 360

Start with 'Why' to Get Better Results

MAY 01, 2018 in AAOE Program Highlights, Professional Growth

When we know why we do what we do, our work becomes more purposeful and powerful. In this keynote, executive coach, Peter Docker will help us explore how our "why" can be used as inspiration for extraordinary results.

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Views 98

5 Reasons to Benchmark 2017 Practice Performance

APR 25, 2018 in Financial Management

Three seasoned practice managements experts -- a physician and two administrators -- share why they make sure to evaluate their practice each year, with the Academy's Academetrics benchmarking tool.

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Views 277

Protecting Your Practice from Embezzlement

APR 09, 2018 By Sara Burns Rapuano, MBA, OCS in Financial Management, Risk Management

Embezzlement poses a real threat to physician practices. If you do not have well-defined financial controls or monitor them closely, your staff may be able to pocket co-payments or other revenue, divert credit card payments to their own bank account, overpay themselves or th…

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Views 281

Structuring Physician Employment Agreements: An Interview with Mark Kropiewnicki

MAR 26, 2018 in Webinar-Webcast, Billing, Financial Management

Changing demographics in ophthalmology contribute to high demand for new associate ophthalmologists. What does the competition mean for ophthalmologist employment agreements? We talked to contract expert Mark E. Kropiewnicki, JD, LLM.

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Views 208

Benchmark and Give Your Practice a Distinct Competitive Advantage

MAR 22, 2018 By Ann M Hulett, CMPE, Susan M Loen, Derek A Preece MBA in Financial Management, Webinar-Webcast

As an administrator, you juggle countless priorities. While it may be easy for urgent matters to overwhelm the important, taking time for some non-urgent analysis and data entry can pay significant long-term dividends for your practice. Three practice management experts expl…

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Views 377

Why You Need to Answer the Phone

MAR 13, 2018 By Sara Burns Rapuano, MBA, OCS in Staff Management, Regulatory, Risk Management

In most cases, the patient-care experience starts with that phone call. It prepares patients by educating and informing them about your office and what they can expect when they come to see you. It also extends the patient-care experience if they call back for medical questi…

Comments 0

Views 2589

Sexual Harassment at Work

MAR 01, 2018 By Ashley R Geary in Regulatory, Risk Management, Staff Management

Under U.S. law, employers of 15 or more employees must comply with Title VII of the Civil Rights Act of 1964, which includes prevention and response to sexual harassment. Many states and cities also have anti-discrimination laws that may apply to smaller practices as well. H…

Comments 0

Views 190

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