Practice Management Advice

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Prepare for Setbacks on Your Road to COVID-19 Recovery

JUL 01, 2020 in Lean Management, Practice Operations, Strategic Planning, Staff Management, Risk Management, Patient Satisfaction, Coronavirus, Financial Management

Many communities may initiate a pause in their reopening process in various regions of the country due to surges and outbreaks of COVID-19. These reopening modifications may impact your ophthalmic practice and your patients’ perspective on safely accessing healthcare. Now is…

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Use AcadeMetrics Benchmarks to Monitor Your COVID-19 Recovery

JUN 26, 2020 in Practice Operations, Coronavirus, Strategic Planning

As you continue on the road to recovery, a successful way to monitor your progress is through AcadeMetrics™ benchmarking — a free tool from the American Academy of Ophthalmic Executives (AAOE). By participating in AcadeMetrics, you can track your practice performance and com…

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Views 44

Survey Your Patients on Their COVID-19 Clinic Experience

JUN 24, 2020 in Strategic Planning, EHRs, Coronavirus, Risk Management, Patient Satisfaction, Practice Operations

It’s now several weeks into COVID-19 recovery, and you’ve made enormous efforts to provide a safe environment in your clinic. Most likely, you’ve made physical modifications, revised schedule templates, and implemented health screenings along with other significant protocol…

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Views 128

Health Care Personnel and COVID-19: Recognize Stress and Provide Support

JUN 22, 2020 in Practice Operations, Staff Management, Lean Management, Coronavirus

The ongoing uncertainty of the pandemic and its impact on practice operations can affect the well-being of physicians and staff. Work-related stress can take a toll if it’s not immediately addressed. Recognizing the symptoms early on is crucial. Practice leaders can reduce b…

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Views 189

Encourage Staff to Continue Education During COVID-19 Reopening

JUN 17, 2020 in Coronavirus, Strategic Planning, Billing, Practice Operations, Professional Growth, Risk Management, Staff Management, Lean Management

Your staff may be facing ongoing furloughs, part-time hours or reduced workloads due to the impact of lower patient visits. You can boost staff morale and your practice efficiency by converting downtime to continuing education. By providing opportunities for your staff to pu…

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Views 180

Prepare for the Arrival of a Possible COVID-19 Patient in Your Clinic

JUN 16, 2020 in Regulatory, Risk Management, Practice Operations, Staff Management, Coronavirus

Patients may visit your clinic with suspected COVID-19 symptoms or report they have tested positive recently. Protect other patients and health care personnel by proactively preparing a streamlined process to address this likely scenario. The Centers for Disease Control and…

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Views 873

CMS Issues COVID-19 Guidance for Patients Returning to Health Care Facilities

JUN 11, 2020 in Staff Management, Regulatory, Risk Management, Coronavirus, Strategic Planning, Practice Operations

Now that medical offices are reopening across the country after COVID-19, the Centers for Medicare & Medicaid Services (CMS) has released recommendations and expectations for the public when visiting a medical office. This guidance is to ensure that nonemergency health care…

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Views 594

Call for AAOE Board of Directors Applications

JUN 10, 2020

Call for applications for AAOE Board of Directors.

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Views 150

Risk Management: Patient Disclosures and Informed Consent for COVID-19 Risk

JUN 10, 2020 in Coronavirus, Practice Operations, Risk Management, Regulatory, Staff Management

When patients visit your clinic, they will be asked to follow the safety precautions you have implemented. In addition to Centers for Disease Control and Prevention (CDC) safety guidelines, many physicians are considering adding disclosures to their safety protocols. The dis…

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Views 865

Target Your COVID-19 Recovery Strategies Using PEST and SWOT Analyses

JUN 08, 2020 in Practice Operations, Coronavirus, Strategic Planning

Given the dramatic impact of the COVID-19 pandemic, many practices are reassessing their future business strategies. There are two tools you can use to conduct a comprehensive analysis of your current practice landscape. The first tool helps you to assess the political, econ…

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Views 265

Paycheck Protection Program for COVID-19

JUN 05, 2020 in Financial Management, Coronavirus, Practice Operations

The Coronavirus Aid, Relief and Economic Security Act provided $350 billion in funding to create a program called the Paycheck Protection Program through the Small Business Administration that will provide small businesses and other entities with zero-fee loans of up to $10…

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Views 17083

Getting Buy-in: Patients and Face Mask Compliance During the COVID-19 Era

JUN 04, 2020 in Strategic Planning, Practice Operations, Risk Management, Staff Management, EHRs, Lean Management, Patient Satisfaction, Coronavirus

As patients return to the ophthalmic clinic, some may challenge wearing a face mask or covering. Aaron Miller, MD, a pediatric ophthalmologist at Houston Eye Associates and Academy secretary for Member Services, shares pearls from his experiences with his patients and their…

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Views 1437

States Begin Easing Elective Procedure Restrictions

JUN 04, 2020 in Coronavirus, Practice Operations

Twenty new states, including Alabama, Arkansas, Idaho, Indiana, Iowa, Kansas, Maine, Maryland, Minnesota, Missouri, Montana, Nebraska, North Carolina, North Dakota, Pennsylvania, Rhode Island, South Dakota, Texas, West Virginia and Wyoming, this week allowed some elective pr…

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Views 2905

Module 6: Maintain Business Development and Marketing Plans

JUN 03, 2020 By Sara Burns Rapuano, MBA, OCS, Ravi D Goel MD, Joy Woodke, COE, OCS, OCSR in Practice Operations, Risk Management, Medical Records, EHRs, Coronavirus, Regulatory

The COVID-19 pandemic has had a monumental financial and cultural impact on every practice — whether large, small, private or academic-based. Now, more than ever, a refocus on business development and marketing should be among your top recovery strategies.

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Views 458

Safely Reopening Your Optical Shop in a COVID-19 World 

JUN 01, 2020 in Coronavirus, Practice Operations, Strategic Planning, Risk Management

Many ophthalmic practices have been challenged with envisioning the future of what their physical optical shop retail experience will be like. How do you keep the optical shop open while ensuring patient safety? Can or should you take walk-ins? How do you manage patients try…

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Views 1047

Avoid These Common Pitfalls When Adapting Telemedicine Hybrid Exams

MAY 29, 2020 in Practice Operations, Strategic Planning, Coronavirus

The key to incorporating telemedicine or new opportunities for hybrid exam methods into your practice lies in sticking to the fundamentals. There are no waivers for many documentation requirements during this public health emergency (PHE). You will need to carefully monitor…

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Views 679

Boost Employee Morale With Alternative Methods During COVID-19

MAY 28, 2020 in Coronavirus, Practice Operations, Strategic Planning

Nurturing employee morale should be a priority for ophthalmic leaders. Successful reopening and recovery during COVID-19 depends on a motivated eye care team. Ongoing communication with all employees is central to retaining staff, managing survivor guilt, and avoiding burnou…

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Views 529

Leading With Trust, Communication and Collaboration During Your COVID-19 Reopening 

MAY 27, 2020 in Strategic Planning, Practice Operations, Coronavirus, Lean Management, Staff Management

Robert E. Wiggins Jr., MD, MPH, pediatric ophthalmologist, managing physician, and former Senior Secretary for Practice Management, provides five key strategies for effective leadership during the COVID-19 reopening and recovery. An avid proponent of lean practice culture an…

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Views 447

Connect With Your Referring Providers During COVID-19 Reopening

MAY 27, 2020 in Coronavirus, Practice Operations

Maintaining positive relationships with referring providers is a cornerstone of an ophthalmic practice. During the COVID-19 pandemic, it is critical to communicate the status of your practice reopening with your provider community.

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Views 557

Appearance is Everything: Tips for Gaining Patient Confidence During COVID-19 Recovery

MAY 21, 2020 in EHRs, Practice Operations, Staff Management, Risk Management, Lean Management, Coronavirus, Strategic Planning, Patient Satisfaction

Patients may be concerned about the risk of infection when coming to an in-clinic appointment. Broadly communicating your safety protocols with patients cannot be underestimated. One of the best ways to reassure patients is to communicate what your practice is doing to preve…

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Views 1291

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