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About the Blog

Practice Management Blog

Help and advice on running a successful practice, from the experts at the American Academy of Ophthalmic Executives. Articles featured in the AAOE's Practice Management Express email newsletter.

Practice Management Advice
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My Top Four Picks for Developing My Leadership Skills

AUG 14, 2018 By Natalie M Loyacano, COMT, OCS in Staff Management

As practice managers, we are the leaders for our organizations. Our leadership responsibilities are to grow a thriving practice, ensure excellence in our patients’ care experience, foster cohesive team-building, set the practice’s goals and serve as examples for our staﬀ and…

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Views 10

Creating a Culture of Change in Your Practice: Building Trust

JUL 30, 2018 By Rhonda Buckholtz, CPC in Staff Management

Part 1 of a three-part series about creating a culture of change in your practice, Rhonda Buckholtz, chief compliance officer at Century Vision Global, LLC., discusses why building trust is one of the most critical challenges in our practices and an essential first step to c…

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Views 189

Creating a Culture of Change in Your Practice: Creating Productive Tension

JUL 26, 2018 By Rhonda Buckholtz, CPC in Patient Satisfaction, Marketing, Referrals

In Part 2 of a three-part series about creating a culture of change in your practice, Rhonda Buckholtz, chief compliance officer at Century Vision Global, LLC., discusses why creating tension means empowering our employees to speak up when things aren’t working.

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Views 8

The 3 Most Common Online Negative Reviews and How to Avoid Them

MAY 07, 2018 By Jill Maher, BA, COE, MA in Marketing, Referrals, Patient Satisfaction

The top three patient complaints in ophthalmology practices are: (1) wait time; (2) customer service (either process-related or personal skills); and (3) patients feeling they did not receive a thorough examination. Focusing your attention to these complaints can help you av…

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Views 442

Private Equity and Other Equity Transfers: What’s Right for You?

MAY 02, 2018 in AAOE Program Highlights

Medicine’s business model is rapidly changing. Following is a summary of this Mid-Year Forum 2018 session examining the current state of private equity buyouts and other options for ophthalmology practices.

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Views 329

Start with 'Why' to Get Better Results

MAY 01, 2018 in AAOE Program Highlights, Professional Growth

When we know why we do what we do, our work becomes more purposeful and powerful. In this keynote, executive coach, Peter Docker will help us explore how our "why" can be used as inspiration for extraordinary results.

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Views 90

5 Reasons to Benchmark 2017 Practice Performance

APR 25, 2018 in Financial Management

Three seasoned practice managements experts -- a physician and two administrators -- share why they make sure to evaluate their practice each year, with the Academy's Academetrics benchmarking tool.

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Views 271

Protecting Your Practice from Embezzlement

APR 09, 2018 By Sara Burns Rapuano, MBA, OCS in Financial Management, Risk Management

Embezzlement poses a real threat to physician practices. If you do not have well-defined financial controls or monitor them closely, your staff may be able to pocket co-payments or other revenue, divert credit card payments to their own bank account, overpay themselves or th…

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Views 263

Structuring Physician Employment Agreements: An Interview with Mark Kropiewnicki

MAR 26, 2018 in Webinar-Webcast, Billing, Financial Management

Changing demographics in ophthalmology contribute to high demand for new associate ophthalmologists. What does the competition mean for ophthalmologist employment agreements? We talked to contract expert Mark E. Kropiewnicki, JD, LLM.

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Views 194

Benchmark and Give Your Practice a Distinct Competitive Advantage

MAR 22, 2018 By Ann M Hulett, CMPE, Susan M Loen, Derek A Preece MBA in Financial Management, Webinar-Webcast

As an administrator, you juggle countless priorities. While it may be easy for urgent matters to overwhelm the important, taking time for some non-urgent analysis and data entry can pay significant long-term dividends for your practice. Three practice management experts expl…

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Views 307

Why You Need to Answer the Phone

MAR 13, 2018 By Sara Burns Rapuano, MBA, OCS in Staff Management, Regulatory, Risk Management

In most cases, the patient-care experience starts with that phone call. It prepares patients by educating and informing them about your office and what they can expect when they come to see you. It also extends the patient-care experience if they call back for medical questi…

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Views 2158

Sexual Harassment at Work

MAR 01, 2018 By Ashley R Geary in Regulatory, Risk Management, Staff Management

Under U.S. law, employers of 15 or more employees must comply with Title VII of the Civil Rights Act of 1964, which includes prevention and response to sexual harassment. Many states and cities also have anti-discrimination laws that may apply to smaller practices as well. H…

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Views 187

Structuring Physician Employment Agreements: What's Best for You and the Practice

FEB 26, 2018 in Webinar-Webcast, Contracts

What are the current "normal" employment agreement terms for an associate joining a practice? Are these norms changing in light of health care reform and changing economics? Employment agreements are important and need to be competitive and appropriately protect the interest…

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Views 326

New Associate Contracts: What's Typical? What’s Fair?

FEB 20, 2018 in AAOE Program Highlights, Contracts

Become familiar with the range of terms presently being offered to quality candidates in today's competitive marketplace during this AAO 2017 course. Learn national norms for salary, incentive bonus, benefits, business expenses, and what needs to be said about future buy-in…

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Views 364

How the IRIS Registry Helps You Participate in MIPS

FEB 15, 2018 in Regulatory, AAOE Program Highlights

The Quality Payment Program represents a significant change in Medicare physician payment. This AAO 2017 course will help participants understand how to use the IRIS Registry to successfully participate in the Merit-Based Incentive Payment System.

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Views 107

Ransomware: Emerging Security Risk Facing Ophthalmology Practices—Is Your Data Protected?

FEB 12, 2018 in Risk Management, AAOE Program Highlights

Ransomware is a type of cyberattack that holds an organization's data for ransom. Safeguards are available to minimize these risks, but many providers don't know how vulnerable their IT systems and networks are until it's too late. This AAO 2017 course outlines concrete meth…

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Views 103

Ophthalmic Buy-In and Pay-Out Arrangements for an Uncertain Future

FEB 12, 2018 in Contracts, AAOE Program Highlights

Learn how to structure buy-in / payout arrangements that are fair and reasonable, both to practice owners and to joining or departing ophthalmologists and understand ophthalmology practice goodwill values.

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Views 271

Failure to Comply: How to Respond to Payment Adjustments, Audits, and Complaints

FEB 12, 2018 in Medical Records, Regulatory, AAOE Program Highlights

The medical field is inundated with laws, regulations, and payer-imposed requirements, all of which providers must comply with in order to maintain a successful practice. Unfortunately, no matter how comprehensive your compliance plan is, things can and will go wrong. This A…

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Views 153

Are You Covered? What Your Documents Should Say About Governance, Buyout, Termination, Compensation and More

FEB 12, 2018 in Contracts, AAOE Program Highlights

Key provisions that should be found in every ophthalmology practice's governing agreements include work effort, compensation, buyout, management and voting, termination and withdrawal, non-compete or non-solicit, and right to engage in side businesses. This AAO 2017 course w…

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Views 135

Medicolegal Issues in the Era of Electronic Health Records

FEB 12, 2018 in AAOE Program Highlights, Contracts

Using actual claims and lawsuits relating to EHRs, OMIC risk management specialist, Michele Pineda, MBA will provide examples of where documentation can go wrong, causing patient harm, help you recognize what malpractice attorneys look for in good medical record documentatio…

Comments 0

Views 185

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