Practice Management Advice

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Countdown to a New Year — Tips to Prepare for a Streamlined Revenue Cycle

NOV 23, 2022 in Billing, Managing Your Practice

A new year brings new codes, new guidelines and new fee schedules. Have you prepped your practice resources and software systems for a smooth start to 2023? Countdown to the new year with these best practice tips.

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Views 7

Viewpoint: 3 Strategies for Proactive Patient Service

NOV 22, 2022 By Jim Flynn in Marketing, Patient Satisfaction, Managing Your Practice, Viewpoint

For many practices, a handful of negative reviews can seemingly come out of nowhere. Word spreads so quickly online that many practice leaders get caught flat-footed, responding to negative sentiment long after the damage has been done. Here’s how you can implement a proacti…

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Views 8

5 Ophthalmology Billing Tips You Can’t Afford to Miss

NOV 22, 2022 By Lindsay N Stratton, MHA, OCS in Managing Your Practice, Financial Management, Billing

Getting claims paid is an important part of the financial health of your practice. Unpaid claims are a huge drain on your bottom line. These easy tips will help ensure that your claims are paid quickly.

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Views 31

AAOE Compliance Tips

NOV 08, 2022 in Professional Growth, Managing Your Practice, Regulatory Compliance

AAOE experts share tips to help practices on their path to compliance and manage risk.

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Views 284

Viewpoint: 5 Things You Should Do After a Data Breach Notification

NOV 07, 2022 By DeAnn Tucker MHA-HI, RHIA, CHPS, CHPC, Jeffery Daigrepont in Medical Records, Managing Your Practice, Risk Management, Viewpoint

You’ve just been notified of a data breach from one of your business associates. Now what? Here are five immediate steps that you should take to minimize reputational damage and ensure your practice’s response strategies are defensible.

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Views 80

Strong Patient Management Reduces Noncompliance Risk

OCT 28, 2022 By Hans Bruhn in Risk Management, Managing Your Practice

Five key takeaways that apply to all ophthalmology practices to reduce noncompliance risk.

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Views 73

3 Coding Compliance Pitfalls to Avoid When Striving to Be Lean

OCT 26, 2022 in Lean Management, Managing Your Practice, Billing

Ophthalmic patient management requires care that is high quality and personalized, which may not always be efficient. Here are three key pitfalls to avoid when looking to implement lean processes in clinics.

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Views 141

Viewpoint: 5 More Tips to Improve Customer Service

OCT 24, 2022 By Stephanie Collins Mangham, MBA, COA, OCSR, Mike Lyons, MHRIR, Megan Odell, MHHR, Melissa Hartig, MSHA in Managing Your Practice, Viewpoint, Patient Satisfaction, Staff Management

Creating a stellar customer service training program requires a change in your practice culture beyond training staff in the basics. Austin Retina Associates share five more useful tips in their two-part series on creating a successful customer service training program.

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Views 64

Small Changes Make a Big Impact

OCT 24, 2022 in Lean Management, Managing Your Practice

When considering implementing a formal lean initiative in your practice it can seem overwhelming — especially in today’s climate of staff shortages and increased expenses. Consider exploring how incremental changes can dramatically improve processes and give back the time yo…

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Views 105

3 Tips to Promoting a Lean Claims Process

OCT 18, 2022 By Matthew M Baugh, COT, MHA, OCS, OCSR in Managing Your Practice, Billing, Lean Management

Lean management makes sense for all areas of ophthalmic practice. Consider these lean billing tips on a clean claims process and work smarter, not harder for your reimbursement.

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Views 183

Viewpoint: 5 Tips to Improve Customer Service

OCT 17, 2022 By Stephanie Collins Mangham, MBA, COA, OCSR, Mike Lyons, MHRIR, Megan Odell, MHHR, Melissa Hartig, MSHA in Patient Satisfaction, Viewpoint, Staff Management, Managing Your Practice

When it comes to customer service, it is absolutely vital to train your staff about what you expect. You also need to illustrate what good service for patients looks like to you. Here are five tips to get you started on improving customer service training in your practice.

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Views 142

Physicians Drive Practice Culture: 6 Tips to Make It Lean

OCT 11, 2022 in Lean Management, Managing Your Practice, Patient Satisfaction

Many practices used lean strategies as a result of the pandemic and have opted to continue them. Here are six tips to take lean to the next level and make them a permanent fixture in your practice.

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Views 232

7 ways to Effectively Maximize the Contributions of Your Ophthalmic Staff

SEP 21, 2022 By Matthew M Baugh, COT, MHA, OCS, OCSR in Lean Management, Financial Management, Practice Operations, Managing Your Practice, Practice Ownership, Professional Growth

There are seven key tips to maximize the most critical resource in delivering effective eye care in this National Library of Medicine article, "How can we make the most of allied health personnel?”

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Views 181

Viewpoint: 6 Tips to Make Your Website Easy to Find

SEP 09, 2022 By Jim Flynn in Marketing, Managing Your Practice, Viewpoint, Patient Satisfaction, Practice Ownership

The data is clear: Most patients searching for a health care provider start their journey with extensive research on Google or another search engine. Here are some best search engine optimization (SEO) practices to make sure your website is found and more enjoyable for patie…

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Views 107

Techspectations: Traits Expected in Ophthalmic Technicians

SEP 07, 2022 By Heather Hambrick Dunn, COA, OCS, OCSR, Jessica A Schroeder, CPC, MPH, OCS in Managing Your Practice, Staff Management, Practice Ownership

Heather Dunn, COA, OCS OCSR interviews Jessica Schroeder, CPC, MPH, OCS.

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Views 120

Tips for Navigating Pediatric Ophthalmology Insurance Contracts

SEP 06, 2022 By Heather Hambrick Dunn, COA, OCS, OCSR, Gil Weber MBA in Practice Ownership, Financial Management, Managing Your Practice, Contracts

With the revalued strabismus surgery codes, it is a good time to focus on pediatric ophthalmology and how contracting efforts can differ for this subspecialty.

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Views 71

Practice Interview: Why You Can and Should Build a DIY Leadership Training Program in Your Practice

AUG 22, 2022 By Mike Lyons, MHRIR, Stephanie Collins Mangham, MBA, COA, OCSR, Megan Odell, MHHR, Melissa Hartig, MSHA in Managing Your Practice, Professional Growth, Practice Operations, Staff Management

Who drives the culture of your practice? Your entire practice team does. But what if none of your staff have ever led before?

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Views 124

Foundation for a Career in Ophthalmology: Ophthalmic Medical Assistant

AUG 15, 2022 By Matthew M Baugh, COT, MHA, OCS, OCSR in Professional Growth

Matthew Baugh, MHA, COT, OCS, OCSR, Academy manager of coding and reimbursement, describes why he loves being an ophthalmic technician and how it led to his expanded career and life-long journey in ophthalmology.

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Views 91

Revisiting Top Recruiting Tips for Technicians

JUL 19, 2022 By Heather Hambrick Dunn, COA, OCS, OCSR in Managing Your Practice, Staff Management, Practice Operations, Practice Ownership

A year has passed but the need for proficient ophthalmic technicians remains in the national spotlight. If you missed these articles and need help recalling the wisdom they imparted, here are some key takeaways with an invitation to revisit tips from seasoned physicians and…

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Views 165

A Practice Administrator’s Observations on the New Normal

JUL 18, 2022 By Savory A Turman, COMT in Managing Your Practice, Lean Management, Staff Management, Professional Growth, Practice Operations, Coronavirus

The COVID-19 pandemic has brought about tremendous changes in our world. Some people presume that the ending of the pandemic will be a return to “normal,” a return to pre-pandemic behaviors, philosophies and work trends. This is a false hope and a successful leader will reco…

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Views 101

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