Practice Management Advice

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Negotiate Vendor Contracts to Boost COVID-19 Recovery

SEP 24, 2020 in Practice Operations, Contracts, Coronavirus, Strategic Planning

As ophthalmic practices continue down the road to recovery, focusing on overhead and improving the bottom line is a priority. Many strategies for efficiency can reduce overhead along with revisiting all practice expenses. Negotiating vendor contracts and requesting reduced c…

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Views 11

Records Requests: Understanding Patient Right of Access, PHI and the Designated Record Set

SEP 10, 2020 By Jennifer Cosey, President, Eagle Associates Inc. in Risk Management, Medical Records, EHRs

Jennifer Cosey, president of Eagle Associates Inc., explains Patient Right of Access, PHI and the Designated Record Set

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Views 114

Change Management in the COVID-19 World

SEP 08, 2020 in Practice Operations, Coronavirus, Strategic Planning, Staff Management

Each day presents a new challenge and subsequent changes — transitioning us further away from our pre-COVID world — as we continue practice operations through the public health emergency. Practice leaders are now tasked with achieving buy-in from all stakeholders and ensurin…

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Views 101

Assess Required Skills for Ophthalmic Personnel During COVID-19 Recovery and Beyond

AUG 27, 2020 in Staff Management, Coronavirus, Practice Operations, Strategic Planning

The COVID-19 pandemic has revealed critical strengths and weaknesses of many businesses in America—including ophthalmology practices. A focused review of these exposures can point you to strategic opportunities. When assessing ophthalmic personnel with this new perspective,…

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Views 162

Plan–Do–Check–Act: 3 Practice Leaders Share Process Improvement Steps for COVID-19 Recovery

AUG 20, 2020 in Patient Satisfaction, Practice Operations, Lean Management, Coronavirus, Strategic Planning, Staff Management

Many practices quickly realized that radical changes in practice protocols were required for both closing and reopening in the wake of COVID-19. As the recovery process continues to evolve, practices will need to incorporate continuous process improvement into their practice…

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Views 235

‘We are Resilient’: Administrators Share Their COVID-19 Practice Success Pearls

AUG 06, 2020 in Staff Management, Practice Operations, Coronavirus, Patient Satisfaction, Strategic Planning, Best of E-Talk

As the pandemic continues, it’s easy to lose sight of the substantial ways in which ophthalmic practices have addressed the challenges of safely caring for patients while keeping the practice running. Undeterred, Kathie Riebling, CMPE, CPC, administrator at Wagner Macular &…

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Views 436

Ensure Compliance With Civil Rights Protections During COVID-19

JUL 27, 2020 in Risk Management, Staff Management, Regulatory, Patient Satisfaction, Coronavirus, Practice Operations

The U.S. Department of Health and Human Services Office for Civil Rights (OCR) recently released guidance on civil rights protections which prohibits discrimination during COVID-19. This announcement was directed to recipients of federal financial assistance and included a r…

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Views 138

7 Tips to Increase Your Clinic Productivity During the Pandemic

JUL 22, 2020 in Practice Operations, Strategic Planning, Patient Satisfaction, Lean Management, Staff Management, Coronavirus

Social distancing has impacted the number of patients that can be seen safely by the practice. Despite this challenge, some practices are increasing their practice productivity. Joanne Mansour, OCSR, AAOE® board chair and practice manager at the Virginia Retina Center, share…

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Views 507

States Limiting Elective Procedures in Hospitals, Resuming Surgery in All Settings

JUL 16, 2020 in Coronavirus, Practice Operations

In most cases, the hospitals, not states, are imposing restrictions on in-hospital elective procedures.

Comments 0
Views 7025

Pediatric Ophthalmology and COVID-19: Add a Spoonful of Fun

JUL 16, 2020 in Risk Management, Staff Management, Strategic Planning, Coronavirus, Practice Operations, Patient Satisfaction

The clinical experience in health care is ever-changing due to the continuing pandemic. In the pediatric ophthalmology practice, administrators are responding with creative solutions — sprinkled with a little bit of fun. Traci Fritz, executive director at Children’s Eye Care…

Comments 0
Views 203

Provider Relief Fund: Physicians and COVID-19 Grants

JUL 15, 2020 in Coronavirus

The quick disbursal of $30 billion in relief funds from the Department of Health and Human Services will aid providers in areas heavily impacted by the COVID-19 pandemic and those who are struggling to keep their doors open due to healthy patients delaying care and practices…

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Views 7122

E-Talk Pearls: Responding to Negative Online Patient Reviews

JUL 15, 2020 in Marketing, Best of E-Talk, Patient Satisfaction

E-Talk is a free member benefit that provides a daily forum for crowd-sourced practice management advice. This week Elise Levine, MAG, Director of Business Development at Eye Med Management Solutions, shared a pearl on how to address the unfortunate scenario faced by many pr…

Comments 0
Views 70

Unexpected Business Strategies During the COVID-19 Era

JUL 08, 2020 in Buying, Selling, Merging Practices, Staff Management, Coronavirus, Practice Operations, Strategic Planning, Risk Management, Practice Ownership

Unanticipated business opportunities are possible for your practice despite the current uncertainty and economic impact of the COVID-19 pandemic. Looking for opportunities while balancing the appropriate level of your practice resources can have a positive impact on your pra…

Comments 0
Views 252

Daily Huddles Provide Support During the COVID-19 Crisis

JUL 08, 2020 in Staff Management, Risk Management, Lean Management, Strategic Planning, Practice Operations, Coronavirus

Ophthalmic practices — both small and large — have reported the benefit of daily huddles with key team players during the pandemic. Consistent check-ins provide the opportunity for updates and transparent communication regarding evolving COVID-19 protocols. It’s also an oppo…

Comments 0
Views 142

Prepare for Setbacks on Your Road to COVID-19 Recovery

JUL 01, 2020 in Lean Management, Practice Operations, Strategic Planning, Staff Management, Risk Management, Patient Satisfaction, Coronavirus, Financial Management

Many communities may initiate a pause in their reopening process in various regions of the country due to surges and outbreaks of COVID-19. These reopening modifications may impact your ophthalmic practice and your patients’ perspective on safely accessing healthcare. Now is…

Comments 0
Views 212

Use AcadeMetrics Benchmarks to Monitor Your COVID-19 Recovery

JUN 26, 2020 in Practice Operations, Coronavirus, Strategic Planning

As you continue on the road to recovery, a successful way to monitor your progress is through AcadeMetrics™ benchmarking — a free tool from the American Academy of Ophthalmic Executives (AAOE). By participating in AcadeMetrics, you can track your practice performance and com…

Comments 0
Views 135

Survey Your Patients on Their COVID-19 Clinic Experience

JUN 24, 2020 in Strategic Planning, EHRs, Coronavirus, Risk Management, Patient Satisfaction, Practice Operations

It’s now several weeks into COVID-19 recovery, and you’ve made enormous efforts to provide a safe environment in your clinic. Most likely, you’ve made physical modifications, revised schedule templates, and implemented health screenings along with other significant protocol…

Comments 0
Views 158

Health Care Personnel and COVID-19: Recognize Stress and Provide Support

JUN 22, 2020 in Practice Operations, Staff Management, Lean Management, Coronavirus

The ongoing uncertainty of the pandemic and its impact on practice operations can affect the well-being of physicians and staff. Work-related stress can take a toll if it’s not immediately addressed. Recognizing the symptoms early on is crucial. Practice leaders can reduce b…

Comments 0
Views 232

Encourage Staff to Continue Education During COVID-19 Reopening

JUN 17, 2020 in Coronavirus, Strategic Planning, Billing, Practice Operations, Professional Growth, Risk Management, Staff Management, Lean Management

Your staff may be facing ongoing furloughs, part-time hours or reduced workloads due to the impact of lower patient visits. You can boost staff morale and your practice efficiency by converting downtime to continuing education. By providing opportunities for your staff to pu…

Comments 0
Views 201

Prepare for the Arrival of a Possible COVID-19 Patient in Your Clinic

JUN 16, 2020 in Regulatory, Risk Management, Practice Operations, Staff Management, Coronavirus

Patients may visit your clinic with suspected COVID-19 symptoms or report they have tested positive recently. Protect other patients and health care personnel by proactively preparing a streamlined process to address this likely scenario. The Centers for Disease Control and…

Comments 0
Views 1035

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