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About the Blog

Practice Management Blog

Help and advice on running a successful practice, from the experts at the American Academy of Ophthalmic Executives. Articles featured in the AAOE's Practice Management Express email newsletter.

Practice Management Advice
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1-20 of 220 results

How to Increase Patient Satisfaction, Retention and Referrals

JUL 13, 2017 by Heather Modjesky in Financial Management

When the staff of Conestoga Eye made strategic changes to their customer service, the practice saw referrals increase 10 percent. In this interview, senior administrator Heather Modjesky shares why they did it.

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Views 104

Think Lean: Reduce Costs, Increase Profitability and Improve Patient Satisfaction

JUL 07, 2017 in Lean Management

In this recorded webinar, free for Academy and AAOE members, Aneesh Suneja, MBA, president of FlowOne Lean Consulting, LLC, shares a powerful way to improve patient-satisfaction scores, reduce staff and physician stress levels and shrink operational costs due to overtime and…

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Views 92

How to Tell if Your Practice Is Over- or Understaffed

JUN 14, 2017 in Financial Management

It’s not uncommon for doctors to wonder whether their practice is overstaffed. How do you determine whether your number of employees is appropriate for your practice? The Academy’s free benchmarking tool helps you find the answers.

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Views 665

How This Doctor Discovered -- and Solved -- a Claims-Denial Problem

MAY 25, 2017 by Christi Foist in Financial Management

How do you know the difference between an industry downturn and an isolated issue? When this ophthalmologist saw his practice’s financial statements, he noticed a key decline compared to previous years. But thanks to the Academy’s free benchmarking tool, he soon learned that…

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Views 447

An Administrator’s Secret Tool for Reports Practice Owners Love

MAY 19, 2017 in Financial Management

What if there were an easier to way to prepare high-level reports on how your ophthalmology practice is really doing? Learn how this AAOE board member uses the Academy’s powerful benchmarking tool to produce clear, detailed reports for practice owners.

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Views 352

Physician Well-Being

MAY 09, 2017

While ophthalmologists report a high level of satisfaction with our profession, many outside forces contribute to increased stress and reduced time caring for patients. This 2017 Mid-Year hearing focuses on resources available and practical ways to promote physician well-bei…

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Views 156

Protecting Your Practice from Ransomware and Other Cyberthreats

MAY 08, 2017 in Medical Records

With rapid adoption of electronic health records (and other clinical information systems, clinical and financial data are stored electronically. No one can afford to take cyber security lightly. This 2017 Mid-Year Forum session looked at actions you should take to protect yo…

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Views 170

Thriving in a Solo or Small Practice Group

MAY 08, 2017

A large percentage of Academy members work in a solo or small group practice. However, there is a trend for consolidation in the field of ophthalmology and health care in general. This 2017 Mid-Year Forum session looked at the future of the small practice.

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Views 76

How a Practice Increased Its Revenue Per Encounter

MAY 04, 2017 in Financial Management

In the flurry of day-to-day operations, it’s easy to overlook vital details that could make a big difference in your practice’s finances. Learn how the Academy’s benchmarking tool helped this CEO make a scheduling change that increased revenue per encounter. Enter your pract…

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Views 554

3 Reasons You Should Benchmark Your Practice

MAY 01, 2017 in Financial Management

Through the AcadeMetrics™ benchmarking tool, privately owned ophthalmology practices can get vital insights on their financial performance and practice efficiency. Catch problems when they’re small, get essential insights on your practice’s performance and identify variance…

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Views 354

Do You Need a Waiting Room? Why One Refractive Practice Eliminated Theirs

APR 28, 2017 by Michael Mott in Lean Management

At Durrie Vision in Overland Park, Kan., Daniel S. Durrie, MD, and his team have performed over 65,000 vision correction procedures. One part of their success comes from a surprising change: no waiting room.

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Views 436

HIPAA Compliance in the Smartphone Age

APR 13, 2017 by Brenda Laigaie, JD, Ashley R Geary in Practice Operations, AAOE Program Highlights, Billing, Medical Records, Regulatory

Widespread use of mobile devices is rapidly changing how industries do business and, therefore, what they must do to ensure compliance with the law. The health care industry is no exception. As the use of portable devices to practice medicine rapidly increases, health provid…

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Views 296

How One Practice Tripled Its Workforce Without New Hires

APR 03, 2017 by Michael Mott in Lean Management

As clinical operations manager at the Duke Eye Center of Cary, N.C., Amanda Mestler, COT, had a problem: inefficient satellite clinics were causing unhappy patients, staff and physicians. But after she and colleague Heidi Campbell, COT, implemented lean management across the…

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Views 565

Going Lean: How to Get Staff Buy-In

MAR 30, 2017 by Michael Mott in Lean Management

With the increasing emphasis on value-based care, busy practices face constant pressure to do more with less. No one knows this better than Amanda Mestler, COT. As a practice administrator at Duke Eye Center, she faced one of the more challenging tasks of her careers.

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Views 308

7 Habits of Highly Effective Practice Managers

MAR 24, 2017

Practice managers have to oversee countless details every day – but the most effective managers also develop some key habits vital to their success. We asked the 2017 AAOE board to share some of their essential habits.

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Views 874

How to Lead a High-Performance Practice Using Dashboard Reports

MAR 02, 2017 by Ann M Hulett, CMPE, Derek A Preece MBA in Financial Management

In an ever-changing health care environment, reports and custom scorecards are the best ways to measure performance – and have never been more essential. Specifically, a dashboard report shows a practice how it is doing financially each month — and with patient flow. Using t…

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Views 321

Practice Management Around the Web: Revenue Tips, Handling No Shows and Telemedicine

FEB 09, 2017 in Financial Management

This week's tips include how to boost your revenue, deal with difficult patents and prevent no-shows. Plus, find out why telemedicine has the potential to transform ophthalmology.

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Views 336

Don’t Lose Your Best Employees by Sending Unintended Messages with Your Compensation Levels

JAN 25, 2017 by Derek A Preece MBA in Practice Operations

What you pay someone also sends a message about how much you value their work. Pay too little and you could lose talented employees. Pay too much, and you increase your costs beyond normal limits. But how do you know what appropriate pay ranges are for your staff?

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Views 598

A Physician's Guide to Avoiding Embezzlement

JAN 17, 2017 in AAOE Program Highlights

One in six doctors will experience embezzlement at some time during their practice years. A busy doctor is an easy target for embezzlement. Learn the importance of education, credit checks and drug screening in this AAO 2016 course, plus practice policies and procedures impl…

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Views 209

Revenue-Cycle Management and EHRs

JAN 17, 2017 in AAOE Program Highlights, EHRs, Financial Management

EHRs can be a powerful tool for facilitating billing and collection. On the other hand, ineffective use of EHRs can distort services and complicate payer relations (and collections) for services that you provide. Learn to improve your revenue cycle and operations under the v…

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Views 88

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