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About the Blog

Practice Management Blog

Help and advice on running a successful practice, from the experts at the American Academy of Ophthalmic Executives. Articles featured in the AAOE's Practice Management Express email newsletter.

Practice Management Advice
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1-20 of 277 results

How to Develop and Retain a Top-Notch Technician Team

FEB 11, 2019 By Sara Burns Rapuano, MBA, OCS in Staff Management

Long-term technicians are the backbone of a well-run office. They provide the stability and institutional knowledge to optimize patient flow. But hiring, training and retaining technicians is one of the biggest challenges for practice administrators.

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Views 65

Vision Statements Improve Goal Achievement

JAN 24, 2019 By Maureen Waddle, MBA in Strategic Planning

Maureen Waddle, principal and senior consultant at BSM Consulting, discusses the importance of setting your practice’s goals so they directly reflect your vision statement. Whatever they may be, annual goals should move the practice toward achieving its vision.

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Views 124

Management Accounting - Big Data for Ophthalmology Management

DEC 12, 2018 By Sara Burns Rapuano, MBA, OCS in Financial Management

While financial accounting focuses on recording historical data to use in tax reporting and bank reconciliations, managerial accounting is a process which allows us to identify, measure, analyze and use our financial data to make prospective management decisions. Manager…

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Views 190

Consolidation in Healthcare - Is Bigger Better?

DEC 12, 2018

Join Robert E. Wiggins, Jr. MD, MHA, managing partner of Asheville Eye Associates and the Academy's Senior Secretary for Ophthalmic Practice as he discusses the acceleration of consolidation in healthcare, particularly the role of private equity firms and why many ophthalmol…

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Views 84

11 Things to Know About Malpractice “Tail” Insurance

DEC 10, 2018 By Daniel M Bernick JD

Liability insurance extending beyond the end of a policy period is known as “tail.” It can be an issue for shareholder physicians who leave a group, and it can be a never-ending dilemma for associate physician contracts. Must it be purchased? Who pays for the cost? Here are…

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Views 249

10 Due Diligence Items for Purchase of an Ophthalmic Practice

NOV 15, 2018 By Daniel M Bernick JD

Purchasing an ophthalmic practice can be an excellent strategic or financial move for the buyers. Although there is no one-size-fits all approach, here are 10 due-diligence tasks that should be completed before signing the deal.

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Views 429

AAOE Keynote Address: Leadership is a Privilege

NOV 15, 2018 in Staff Management, AAOE Program Highlights

Join speaker Dr. Jackie Frieberg as she unpacks the character strengths of gutsy leaders and shows you how these strengths play out in some of the world’s most admired companies. This presentation is about the kind of leadership that chooses service over self-interest an…

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Views 66

5 Considerations for Your Practice Real Estate, Part 2

NOV 08, 2018 By Collin Hart in Practice Operations, Practice Ownership, Strategic Planning

In part 2 of a two-part series geared towards the veteran ophthalmologist, Collin Hart, MBA, CEO, managing director of ERE Healthcare Real Estate Advisors highlights key variables that will positively impact your bottom line as you progress toward your career and life goals.

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Views 121

Tips for Developing Self-Awareness — the Key Component to Emotional Intelligence

NOV 08, 2018 By Maureen Waddle, MBA

Great leaders know they cannot begin to lead others without first knowing themselves. Maureen Waddle, principal and senior consultant at BSM Consulting, shares some simple steps to help you develop self-awareness and, in turn, make you a better leader.

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Views 206

5 Considerations for Your Practice Real Estate, Part 1

OCT 08, 2018 By Collin Hart in Practice Operations, Buying, Selling, Merging Practices, Practice Ownership, Strategic Planning

In Part 1 of a two-part series, Collin Hart, MBA, CEO, managing director ERE Healthcare Real Estate Advisors identifies a few common practice management scenarios and how they may affect your practice real estate investment.

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Views 254

Why I'll be Taking a Strategic Planning Course at AAO 2018

SEP 26, 2018 By Ann M Hulett, CMPE in Strategic Planning, AAOE Program Highlights

Why AAOE Board member Ann Hulett thinks Effective Strategic Planning (Course 601) is a must-attend AAO 2018 course.

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Views 90

How Do You Achieve Patient Service Excellence in Today’s Ophthalmic Practice?

SEP 24, 2018 By Sara Burns Rapuano, MBA, OCS in Patient Satisfaction

Given all that must be done in daily practice, how do we create and maintain a culture that focuses on the patient experience? In my 20-plus years as an ophthalmic administrator, I have developed the following four guiding principles to keep a busy practice focused on the pa…

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Views 253

Creating a Culture of Change in Your Practice: Making Key Changes & Wins in Our Practice

SEP 12, 2018 By Rhonda Buckholtz, CPC in Marketing, Referrals, Patient Satisfaction

Part 3 of a three-part series about creating a culture of change in your practice, Rhonda Buckholtz, chief compliance officer at Century Vision Global, LLC., discusses the final phase in practice change—looking for key changes and wins.

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Views 302

Top 5 Courses for Anyone Looking to Boost Profits from Optical Dispensaries

SEP 11, 2018 By Jeffrey Brust, MBA in Optical Dispensing, AAOE Program Highlights

Jeffrey Brust, MBA, Director of Business Alliances and Retail Operations at the Flaum Eye Institute in Rochester, NY selects his top five AAO 2018 courses for anyone looking to improve their optical dispensary margins.

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Views 108

Why Consider Going Lean?

AUG 30, 2018 By Stephanie R Collins, COA in Lean Management

Find out how Austin Retina Associates have significantly boosted profitability and patient, staff and physician satisfaction after taking the leap to lean process improvement. Just a few years later, they can’t imagine any other way.

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Views 379

Stories from the Field: An Interview with Heather Modjesky

AUG 27, 2018 By Heather Modjesky in Patient Satisfaction, Marketing, Referrals

In AAOE's first "Stories from the Field" interview, Heather Modjesky, COE, administrator for Conestoga Eye PC in Lancaster, Pa. discusses her most memorable ophthalmic practice experience and what she would choose for a superpower.

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Views 162

My Top Four Picks for Developing My Leadership Skills

AUG 14, 2018 By Natalie M Loyacano, COMT, OCS in Staff Management

As practice managers, we are the leaders for our organizations. Our leadership responsibilities are to grow a thriving practice, ensure excellence in our patients’ care experience, foster cohesive team-building, set the practice’s goals and serve as examples for our staﬀ and…

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Views 117

Creating a Culture of Change in Your Practice: Building Trust

JUL 30, 2018 By Rhonda Buckholtz, CPC in Staff Management

Part 1 of a three-part series about creating a culture of change in your practice, Rhonda Buckholtz, chief compliance officer at Century Vision Global, LLC., discusses why building trust is one of the most critical challenges in our practices and an essential first step to c…

Comments 0

Views 290

Creating a Culture of Change in Your Practice: Creating Productive Tension

JUL 26, 2018 By Rhonda Buckholtz, CPC in Patient Satisfaction, Marketing, Referrals

In Part 2 of a three-part series about creating a culture of change in your practice, Rhonda Buckholtz, chief compliance officer at Century Vision Global, LLC., discusses why creating tension means empowering our employees to speak up when things aren’t working.

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Views 172

The 3 Most Common Online Negative Reviews and How to Avoid Them

MAY 07, 2018 By Jill Maher, BA, COE, MA in Marketing, Referrals, Patient Satisfaction

The top three patient complaints in ophthalmology practices are: (1) wait time; (2) customer service (either process-related or personal skills); and (3) patients feeling they did not receive a thorough examination. Focusing your attention to these complaints can help you av…

Comments 0

Views 515

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