Practice Management Advice

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Foundation for a Career in Ophthalmology: Ophthalmic Medical Assistant

AUG 15, 2022 By Matthew M Baugh, COT, MHA, OCS, OCSR, OSC in Professional Growth

Matthew Baugh, MHA, COT, OCS, OCSR, Academy manager of coding and reimbursement, describes why he loves being an ophthalmic technician and how it led to his expanded career and life-long journey in ophthalmology.

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Views 2

Revisiting Top Recruiting Tips for Technicians

JUL 19, 2022 By Heather Hambrick Dunn, COA, OCS in Managing Your Practice, Staff Management, Practice Operations, Practice Ownership

A year has passed but the need for proficient ophthalmic technicians remains in the national spotlight. If you missed these articles and need help recalling the wisdom they imparted, here are some key takeaways with an invitation to revisit tips from seasoned physicians and…

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Views 98

A Practice Administrator’s Observations on the New Normal

JUL 18, 2022 By Savory A Turman, COMT in Managing Your Practice, Lean Management, Staff Management, Professional Growth, Practice Operations, Coronavirus

The COVID-19 pandemic has brought about tremendous changes in our world. Some people presume that the ending of the pandemic will be a return to “normal,” a return to pre-pandemic behaviors, philosophies and work trends. This is a false hope and a successful leader will reco…

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Views 75

Beginner Practice Administrator? Here’s How I Began My New Career

JUL 14, 2022 By Alexandra Acaba, MSW in Professional Growth, Managing Your Practice

Five foundational competencies that are necessary to establish yourself as a practice leader.

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Views 214

Viewpoint: 7 Tips for CV Building for Young Ophthalmologists

JUL 11, 2022 By Jill Maher, COE, MA in Contracts, Professional Growth, Managing Your Practice, Viewpoint

How much time does an employer typically spend reviewing your curriculum vitae? Just six seconds on average. Here are a some tips to make your CV stand out from other applicants and keep them reading.

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Views 578

The Value of Communication in Landing Your Dream Job

JUL 08, 2022 By Jill Maher, COE, MA in Professional Growth, Contracts, Managing Your Practice

To land your dream job, you need to communicate effectively throughout the entire process. Here are some considerations as you begin your career in ophthalmology.

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Views 193

Standard Operating Procedures Can Enhance Your Practice Efficiency

JUL 08, 2022 By Savory A Turman, COMT in Professional Growth, Practice Operations, Lean Management, Managing Your Practice, Staff Management

Incorporating SOPs into your practice will make a significant difference in how efficient your team can be and will curb the ramp-up time needed when a new hire joins the organization.

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Views 91

Stay Interviews: Why They Can Give You An Edge in a Competitive Market

JUN 22, 2022 By Savory A Turman, COMT in Professional Growth, Practice Operations, Staff Management

Why wait until an employee is unhappy and leaving to ask them what could be changed to keep them at the company?

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Views 72

How to Launch a Satellite Office

JUN 13, 2022 in Strategic Planning, Managing Your Practice, Practice Ownership, Practice Operations

Gather helpful tips on expanding to satellite locations from an interview with Brittney Wachter, CEO of Excel Eye Center Provo, Utah. Discover where to begin and valuable lessons learned before you start your transition.

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Views 42

How Green Is Your Grass?

JUN 13, 2022 in Practice Ownership, Practice Operations, Managing Your Practice, Staff Management

Ophthalmic administrators share tips on employment packages and areas where you can improve practice appeal. From learning what benefits matter to investing in long term leadership, see what other practices are evaluating as they vie for high caliber employees.

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Views 93

Active Shooter Awareness Can Save Lives

JUN 13, 2022 By Jennifer Cosey, President Eagle Associates in Strategic Planning, Managing Your Practice, Risk Management

Because active shooter events occur without warning, and can unfold quickly, it is important to spend time preparing a response. The Department of Homeland Security has published information that is summarized as “run, hide, fight.”

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Views 63

Viewpoint: 5 Surprising Ways Technology Improves Patient Experience

MAY 16, 2022 By Megan Odell, MHHR in Viewpoint, Practice Operations, Managing Your Practice, Patient Satisfaction, Practice Ownership, Marketing

Despite the negative stigma of technology in health care, there are ways that it can actually improve patient care. Here are five technology considerations for your ophthalmic practice that your patients will welcome.

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Views 173

3 Best Ways to Retain Your Patients

MAY 16, 2022 By Ryan Schumacher in Managing Your Practice, Patient Satisfaction, Practice Operations

The patient experience you deliver now is more critical than your price or brand. Focusing on the three best ways to retain your patients will help deliver on the patients’ needs and experience, directly impacting your bottom line.

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Views 97

Viewpoint: 4 Strategies to Differentiate and Grow Your Practice

MAY 10, 2022 By Jim Flynn in Managing Your Practice, Strategic Planning, Viewpoint, Marketing, Patient Satisfaction, Practice Ownership

Establishing yourself as an expert is one of the most successful marketing strategies for making your business stand out in a crowd. The most effective way that physicians can position their expertise to prospective patients, referring physicians and others is by developing…

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Views 185

Happy Patient, Happy Practice

MAY 05, 2022 in Patient Satisfaction, Practice Ownership, Practice Operations, Managing Your Practice

Nothing is as frustrating to patients who have received exceptional care in the office as receiving a bill for medical services they thought were covered. Whether it is a billing error or lack of benefit, here are five useful tips to avoid claim denials and keep patients hap…

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Views 223

Mid-Year Forum 2022: The Ophthalmic Office of the Future

APR 26, 2022

In this session, experts described how to leverage modern ophthalmic clinic design for flow and productivity and shared lessons learned from the pandemic that accelerated the evolution of our treatment practices

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Views 52

Viewpoint: 8 Tips to Train Yourself and Your Staff for Information Blocking Compliance

APR 19, 2022 By Jessica Peterson, MD, MPH in Patient Satisfaction, Regulatory, Managing Your Practice, Staff Management, EHRs, Viewpoint, Risk Management, Practice Operations, Medical Records

Although federal information blocking regulations went into effect last year, compliance is still an area of confusion for many clinicians and practices. The U.S. Department of Health and Human Services rules are aimed at ensuring that health care providers or systems make h…

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Views 305

Engage Your Practice, Patients in Fight Against Aetna Prior Authorization Policy

APR 18, 2022 in Managing Your Practice

Aetna’s policy requiring prior authorization for cataract surgery is bad for eye care patients, who should not face delays or denials. Practices and patients can help challenge this policy by telling state insurance commissioners to provide relief.

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Views 81

Best of AAOE-Talk: Staffing Shortages

APR 05, 2022 in Lean Management, Practice Operations, Practice Ownership, Managing Your Practice, Best of E-Talk, Staff Management

Staffing shortages continue unabated in ophthalmic practices throughout the nation. AAOE members recently took to AAOE-Talk to share some tips and strategies for consideration.

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Views 163

Successfully Leading Staff Through Change in Your Practice

MAR 30, 2022 in Practice Operations, Coronavirus, Strategic Planning, Staff Management

Practice leaders are tasked with acquiring the buy-in of all stakeholders involved. Here are four key leadership strategies for managing change in an evolving practice environment.

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Views 255

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