Practice Management Advice

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The Resilient Practice: Positioning the Practice for Success Post-COVID-19

OCT 07, 2020 in Strategic Planning, Lean Management, Practice Operations, Staff Management, Coronavirus

Resources to help practice leaders develop effective leadership skills and provide guidance on the most crucial recovery strategies.

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Views 356

Negotiate Vendor Contracts to Boost COVID-19 Recovery

SEP 24, 2020 in Practice Operations, Contracts, Coronavirus, Strategic Planning

As ophthalmic practices continue down the road to recovery, focusing on overhead and improving the bottom line is a priority. Many strategies for efficiency can reduce overhead along with revisiting all practice expenses. Negotiating vendor contracts and requesting reduced c…

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Views 138

Change Management in the COVID-19 World

SEP 08, 2020 in Practice Operations, Coronavirus, Strategic Planning, Staff Management

Each day presents a new challenge and subsequent changes — transitioning us further away from our pre-COVID world — as we continue practice operations through the public health emergency. Practice leaders are now tasked with achieving buy-in from all stakeholders and ensurin…

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Views 126

Assess Required Skills for Ophthalmic Personnel During COVID-19 Recovery and Beyond

AUG 27, 2020 in Staff Management, Coronavirus, Practice Operations, Strategic Planning

The COVID-19 pandemic has revealed critical strengths and weaknesses of many businesses in America—including ophthalmology practices. A focused review of these exposures can point you to strategic opportunities. When assessing ophthalmic personnel with this new perspective,…

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Views 179

Plan–Do–Check–Act: 3 Practice Leaders Share Process Improvement Steps for COVID-19 Recovery

AUG 20, 2020 in Patient Satisfaction, Practice Operations, Lean Management, Coronavirus, Strategic Planning, Staff Management

Many practices quickly realized that radical changes in practice protocols were required for both closing and reopening in the wake of COVID-19. As the recovery process continues to evolve, practices will need to incorporate continuous process improvement into their practice…

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Views 257

‘We are Resilient’: Administrators Share Their COVID-19 Practice Success Pearls

AUG 06, 2020 in Staff Management, Practice Operations, Coronavirus, Patient Satisfaction, Strategic Planning, Best of E-Talk

As the pandemic continues, it’s easy to lose sight of the substantial ways in which ophthalmic practices have addressed the challenges of safely caring for patients while keeping the practice running. Undeterred, Kathie Riebling, CMPE, CPC, administrator at Wagner Macular &…

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Views 449

7 Tips to Increase Your Clinic Productivity During the Pandemic

JUL 22, 2020 in Practice Operations, Strategic Planning, Patient Satisfaction, Lean Management, Staff Management, Coronavirus

Social distancing has impacted the number of patients that can be seen safely by the practice. Despite this challenge, some practices are increasing their practice productivity. Joanne Mansour, OCSR, AAOE® board chair and practice manager at the Virginia Retina Center, share…

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Views 588

Pediatric Ophthalmology and COVID-19: Add a Spoonful of Fun

JUL 16, 2020 in Risk Management, Staff Management, Strategic Planning, Coronavirus, Practice Operations, Patient Satisfaction

The clinical experience in health care is ever-changing due to the continuing pandemic. In the pediatric ophthalmology practice, administrators are responding with creative solutions — sprinkled with a little bit of fun. Traci Fritz, executive director at Children’s Eye Care…

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Views 211

Unexpected Business Strategies During the COVID-19 Era

JUL 08, 2020 in Buying, Selling, Merging Practices, Staff Management, Coronavirus, Practice Operations, Strategic Planning, Risk Management, Practice Ownership

Unanticipated business opportunities are possible for your practice despite the current uncertainty and economic impact of the COVID-19 pandemic. Looking for opportunities while balancing the appropriate level of your practice resources can have a positive impact on your pra…

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Views 268

Daily Huddles Provide Support During the COVID-19 Crisis

JUL 08, 2020 in Staff Management, Risk Management, Lean Management, Strategic Planning, Practice Operations, Coronavirus

Ophthalmic practices — both small and large — have reported the benefit of daily huddles with key team players during the pandemic. Consistent check-ins provide the opportunity for updates and transparent communication regarding evolving COVID-19 protocols. It’s also an oppo…

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Views 153

Prepare for Setbacks on Your Road to COVID-19 Recovery

JUL 01, 2020 in Lean Management, Practice Operations, Strategic Planning, Staff Management, Risk Management, Patient Satisfaction, Coronavirus, Financial Management

Many communities may initiate a pause in their reopening process in various regions of the country due to surges and outbreaks of COVID-19. These reopening modifications may impact your ophthalmic practice and your patients’ perspective on safely accessing healthcare. Now is…

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Views 220

Use AcadeMetrics Benchmarks to Monitor Your COVID-19 Recovery

JUN 26, 2020 in Practice Operations, Coronavirus, Strategic Planning

As you continue on the road to recovery, a successful way to monitor your progress is through AcadeMetrics™ benchmarking — a free tool from the American Academy of Ophthalmic Executives (AAOE). By participating in AcadeMetrics, you can track your practice performance and com…

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Views 139

Survey Your Patients on Their COVID-19 Clinic Experience

JUN 24, 2020 in Strategic Planning, EHRs, Coronavirus, Risk Management, Patient Satisfaction, Practice Operations

It’s now several weeks into COVID-19 recovery, and you’ve made enormous efforts to provide a safe environment in your clinic. Most likely, you’ve made physical modifications, revised schedule templates, and implemented health screenings along with other significant protocol…

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Views 158

Encourage Staff to Continue Education During COVID-19 Reopening

JUN 17, 2020 in Coronavirus, Strategic Planning, Billing, Practice Operations, Professional Growth, Risk Management, Staff Management, Lean Management

Your staff may be facing ongoing furloughs, part-time hours or reduced workloads due to the impact of lower patient visits. You can boost staff morale and your practice efficiency by converting downtime to continuing education. By providing opportunities for your staff to pu…

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Views 201

CMS Issues COVID-19 Guidance for Patients Returning to Health Care Facilities

JUN 11, 2020 in Staff Management, Regulatory, Risk Management, Coronavirus, Strategic Planning, Practice Operations

Now that medical offices are reopening across the country after COVID-19, the Centers for Medicare & Medicaid Services (CMS) has released recommendations and expectations for the public when visiting a medical office. This guidance is to ensure that nonemergency health care…

Comments 0
Views 634

Target Your COVID-19 Recovery Strategies Using PEST and SWOT Analyses

JUN 08, 2020 in Practice Operations, Coronavirus, Strategic Planning

Given the dramatic impact of the COVID-19 pandemic, many practices are reassessing their future business strategies. There are two tools you can use to conduct a comprehensive analysis of your current practice landscape. The first tool helps you to assess the political, econ…

Comments 0
Views 279

Getting Buy-in: Patients and Face Mask Compliance During the COVID-19 Era

JUN 04, 2020 in Strategic Planning, Practice Operations, Risk Management, Staff Management, EHRs, Lean Management, Patient Satisfaction, Coronavirus

As patients return to the ophthalmic clinic, some may challenge wearing a face mask or covering. Aaron Miller, MD, a pediatric ophthalmologist at Houston Eye Associates and Academy secretary for Member Services, shares pearls from his experiences with his patients and their…

Comments 0
Views 1491

Safely Reopening Your Optical Shop in a COVID-19 World 

JUN 01, 2020 in Coronavirus, Practice Operations, Strategic Planning, Risk Management

Many ophthalmic practices have been challenged with envisioning the future of what their physical optical shop retail experience will be like. How do you keep the optical shop open while ensuring patient safety? Can or should you take walk-ins? How do you manage patients try…

Comments 0
Views 1066

Avoid These Common Pitfalls When Adapting Telemedicine Hybrid Exams

MAY 29, 2020 in Practice Operations, Strategic Planning, Coronavirus

The key to incorporating telemedicine or new opportunities for hybrid exam methods into your practice lies in sticking to the fundamentals. There are no waivers for many documentation requirements during this public health emergency (PHE). You will need to carefully monitor…

Comments 0
Views 737

Boost Employee Morale With Alternative Methods During COVID-19

MAY 28, 2020 in Coronavirus, Practice Operations, Strategic Planning

Nurturing employee morale should be a priority for ophthalmic leaders. Successful reopening and recovery during COVID-19 depends on a motivated eye care team. Ongoing communication with all employees is central to retaining staff, managing survivor guilt, and avoiding burnou…

Comments 0
Views 562

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