Practice Management Advice

1-20 of 49 results

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How Provider Burnout Diminishes Patient Experience and Delivery of Care

MAY 15, 2023 in Managing Your Practice, Patient Satisfaction

Burnout is "a long-term stress reaction marked by emotional exhaustion, depersonalization and a lack of a sense of personal accomplishment." As these feelings fester, they seep into the patient-provider relationship and erode the patient experience. Here’s what you might see…

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Views 111

Seeing Results: Employee Recognition From Patients Boosts the Overall Experience

MAY 05, 2023 in Patient Satisfaction, Staff Management, Managing Your Practice

Patient recognition reward programs acknowledge and reward employees who receive compliments from patients, leading to increased staff morale, motivation, exceptional patient care, and the success of the practice.

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Views 88

The Benefits of Giving: How Altruism Helps Both Patients and Providers

MAY 05, 2023 By Pam Shipley in Managing Your Practice, Patient Satisfaction

Research shows that we benefit tremendously from altruistic behavior by triggering “feel-good” chemicals in the brain. Giving also reinforces a culture of generosity and service for patients — it’s a true win-win. But how can we tap into this to enhance patient satisfaction?

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Views 41

Claim Denials and Patient Experience, Part 2

MAY 05, 2023 in Patient Satisfaction, Managing Your Practice

Prevent unnecessary claim denials from tarnishing your reputation with these simple solutions.

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Views 85

6 Tips for Setting Patient Expectations Regarding Wait Times

APR 27, 2023 in Patient Satisfaction, Managing Your Practice

Make sure your patients have the information they need to anticipate wait times with these tips.

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Views 133

Claim Denials and Patient Experience, Part 1

APR 24, 2023 in Managing Your Practice, Patient Satisfaction

Prevent unnecessary claim denials from tarnishing your reputation with these simple solutions.

Comments 0
Views 187

10 Tech Solutions to Improve Efficiency

MAR 14, 2023 in Managing Your Practice, EHRs, Practice Operations, Lean Management, Staff Management, Patient Satisfaction

The need for increased efficiency has become more urgent than ever as practices work with limited staff and resources. Here are 10 tips from AAOE® board leaders to help you improve your workflow.

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Views 455

Strengthening Relationships Will Grow Your Practice

FEB 17, 2023 in Managing Your Practice, Marketing, Patient Satisfaction, Referrals

Patient loyalty and referrals are a critical component of building a successful ophthalmic practice. Here are some tips for growing your small practice.

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Views 112

Viewpoint: 3 Strategies for Proactive Patient Service

NOV 22, 2022 By Jim Flynn in Marketing, Patient Satisfaction, Managing Your Practice, Viewpoint

For many practices, a handful of negative reviews can seemingly come out of nowhere. Word spreads so quickly online that many practice leaders get caught flat-footed, responding to negative sentiment long after the damage has been done. Here’s how you can implement a proacti…

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Views 177

Viewpoint: 5 More Tips to Improve Customer Service

OCT 24, 2022 By Stephanie Collins Mangham, MBA, COA, OCSR, Mike Lyons, MHRIR, Megan Odell, MHHR, Melissa Hartig, MSHA in Managing Your Practice, Viewpoint, Patient Satisfaction, Staff Management

Creating a stellar customer service training program requires a change in your practice culture beyond training staff in the basics. Austin Retina Associates share five more useful tips in their two-part series on creating a successful customer service training program.

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Views 42

Viewpoint: 5 Tips to Improve Customer Service

OCT 17, 2022 By Stephanie Collins Mangham, MBA, COA, OCSR, Mike Lyons, MHRIR, Megan Odell, MHHR, Melissa Hartig, MSHA in Patient Satisfaction, Viewpoint, Staff Management, Managing Your Practice

When it comes to customer service, it is absolutely vital to train your staff about what you expect. You also need to illustrate what good service for patients looks like to you. Here are five tips to get you started on improving customer service training in your practice.

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Views 15

Physicians Drive Practice Culture: 6 Tips to Make It Lean

OCT 11, 2022 in Lean Management, Managing Your Practice, Patient Satisfaction

Many practices used lean strategies as a result of the pandemic and have opted to continue them. Here are six tips to take lean to the next level and make them a permanent fixture in your practice.

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Views 14

Viewpoint: 6 Tips to Make Your Website Easy to Find

SEP 09, 2022 By Jim Flynn in Marketing, Managing Your Practice, Viewpoint, Patient Satisfaction, Practice Ownership

The data is clear: Most patients searching for a health care provider start their journey with extensive research on Google or another search engine. Here are some best search engine optimization (SEO) practices to make sure your website is found and more enjoyable for patie…

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Views 8

Viewpoint: 5 Surprising Ways Technology Improves Patient Experience

MAY 16, 2022 By Megan Odell, MHHR in Viewpoint, Practice Operations, Managing Your Practice, Patient Satisfaction, Practice Ownership, Marketing

Despite the negative stigma of technology in health care, there are ways that it can actually improve patient care. Here are five technology considerations for your ophthalmic practice that your patients will welcome.

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Views 27

3 Best Ways to Retain Your Patients

MAY 16, 2022 By Ryan Schumacher in Managing Your Practice, Patient Satisfaction, Practice Operations

The patient experience you deliver now is more critical than your price or brand. Focusing on the three best ways to retain your patients will help deliver on the patients’ needs and experience, directly impacting your bottom line.

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Views 108

Viewpoint: 4 Strategies to Differentiate and Grow Your Practice

MAY 10, 2022 By Jim Flynn in Managing Your Practice, Strategic Planning, Viewpoint, Marketing, Patient Satisfaction, Practice Ownership

Establishing yourself as an expert is one of the most successful marketing strategies for making your business stand out in a crowd. The most effective way that physicians can position their expertise to prospective patients, referring physicians and others is by developing…

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Views 11

Happy Patient, Happy Practice

MAY 05, 2022 in Patient Satisfaction, Practice Ownership, Practice Operations, Managing Your Practice

Nothing is as frustrating to patients who have received exceptional care in the office as receiving a bill for medical services they thought were covered. Whether it is a billing error or lack of benefit, here are five useful tips to avoid claim denials and keep patients hap…

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Views 2

Viewpoint: 8 Tips to Train Yourself and Your Staff for Information Blocking Compliance

APR 19, 2022 By Jessica Peterson, MD, MPH in Patient Satisfaction, Regulatory Compliance, Managing Your Practice, Staff Management, EHRs, Viewpoint, Risk Management, Practice Operations, Medical Records

Although federal information blocking regulations went into effect last year, compliance is still an area of confusion for many clinicians and practices. The U.S. Department of Health and Human Services rules are aimed at ensuring that health care providers or systems make h…

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Views 103

Viewpoint: Discover Your Distinction — 3 Reasons to Put Practice Brand Strategy First

FEB 23, 2022 By Jim Flynn in Patient Satisfaction, Managing Your Practice, Practice Ownership, Marketing, Viewpoint, Strategic Planning

Your brand distinction will help you build a marketing and patient engagement process that will fill your patient pipeline and keep your doctors busy doing what they do best.

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Views 11

Viewpoint: 4 Tips for Building a Smart Schedule

AUG 25, 2021 By Rahul Bhola, MD, MBA in Managing Your Practice, Practice Operations, Patient Satisfaction, Staff Management, Practice Ownership, Lean Management, EHRs, Viewpoint

Balancing patient satisfaction with clinical efficiency is vital for a thriving practice. A robust schedule allows optimal time allocation to key practice operations thereby improving the patient experience and reducing team burnout. Rahul Bhola, MD, MBA, Section Chair Ophth…

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Views 28

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