Practice Management Advice

1-20 of 41 results

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Viewpoint: 3 Strategies for Proactive Patient Service

NOV 22, 2022 By Jim Flynn in Marketing, Patient Satisfaction, Managing Your Practice, Viewpoint

For many practices, a handful of negative reviews can seemingly come out of nowhere. Word spreads so quickly online that many practice leaders get caught flat-footed, responding to negative sentiment long after the damage has been done. Here’s how you can implement a proacti…

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Views 51

Viewpoint: 5 More Tips to Improve Customer Service

OCT 24, 2022 By Stephanie Collins Mangham, MBA, COA, OCSR, Mike Lyons, MHRIR, Megan Odell, MHHR, Melissa Hartig, MSHA in Managing Your Practice, Viewpoint, Patient Satisfaction, Staff Management

Creating a stellar customer service training program requires a change in your practice culture beyond training staff in the basics. Austin Retina Associates share five more useful tips in their two-part series on creating a successful customer service training program.

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Views 67

Viewpoint: 5 Tips to Improve Customer Service

OCT 17, 2022 By Stephanie Collins Mangham, MBA, COA, OCSR, Mike Lyons, MHRIR, Megan Odell, MHHR, Melissa Hartig, MSHA in Patient Satisfaction, Viewpoint, Staff Management, Managing Your Practice

When it comes to customer service, it is absolutely vital to train your staff about what you expect. You also need to illustrate what good service for patients looks like to you. Here are five tips to get you started on improving customer service training in your practice.

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Views 143

Physicians Drive Practice Culture: 6 Tips to Make It Lean

OCT 11, 2022 in Lean Management, Managing Your Practice, Patient Satisfaction

Many practices used lean strategies as a result of the pandemic and have opted to continue them. Here are six tips to take lean to the next level and make them a permanent fixture in your practice.

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Views 233

Viewpoint: 6 Tips to Make Your Website Easy to Find

SEP 09, 2022 By Jim Flynn in Marketing, Managing Your Practice, Viewpoint, Patient Satisfaction, Practice Ownership

The data is clear: Most patients searching for a health care provider start their journey with extensive research on Google or another search engine. Here are some best search engine optimization (SEO) practices to make sure your website is found and more enjoyable for patie…

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Views 107

Viewpoint: 5 Surprising Ways Technology Improves Patient Experience

MAY 16, 2022 By Megan Odell, MHHR in Viewpoint, Practice Operations, Managing Your Practice, Patient Satisfaction, Practice Ownership, Marketing

Despite the negative stigma of technology in health care, there are ways that it can actually improve patient care. Here are five technology considerations for your ophthalmic practice that your patients will welcome.

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Views 191

3 Best Ways to Retain Your Patients

MAY 16, 2022 By Ryan Schumacher in Managing Your Practice, Patient Satisfaction, Practice Operations

The patient experience you deliver now is more critical than your price or brand. Focusing on the three best ways to retain your patients will help deliver on the patients’ needs and experience, directly impacting your bottom line.

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Views 102

Viewpoint: 4 Strategies to Differentiate and Grow Your Practice

MAY 10, 2022 By Jim Flynn in Managing Your Practice, Strategic Planning, Viewpoint, Marketing, Patient Satisfaction, Practice Ownership

Establishing yourself as an expert is one of the most successful marketing strategies for making your business stand out in a crowd. The most effective way that physicians can position their expertise to prospective patients, referring physicians and others is by developing…

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Views 201

Happy Patient, Happy Practice

MAY 05, 2022 in Patient Satisfaction, Practice Ownership, Practice Operations, Managing Your Practice

Nothing is as frustrating to patients who have received exceptional care in the office as receiving a bill for medical services they thought were covered. Whether it is a billing error or lack of benefit, here are five useful tips to avoid claim denials and keep patients hap…

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Views 233

Viewpoint: 8 Tips to Train Yourself and Your Staff for Information Blocking Compliance

APR 19, 2022 By Jessica Peterson, MD, MPH in Patient Satisfaction, Regulatory Compliance, Managing Your Practice, Staff Management, EHRs, Viewpoint, Risk Management, Practice Operations, Medical Records

Although federal information blocking regulations went into effect last year, compliance is still an area of confusion for many clinicians and practices. The U.S. Department of Health and Human Services rules are aimed at ensuring that health care providers or systems make h…

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Views 371

Viewpoint: Discover Your Distinction — 3 Reasons to Put Practice Brand Strategy First

FEB 23, 2022 By Jim Flynn in Patient Satisfaction, Managing Your Practice, Practice Ownership, Marketing, Viewpoint, Strategic Planning

Your brand distinction will help you build a marketing and patient engagement process that will fill your patient pipeline and keep your doctors busy doing what they do best.

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Views 172

Viewpoint: 4 Tips for Building a Smart Schedule

AUG 25, 2021 By Rahul Bhola, MD, MBA in Managing Your Practice, Practice Operations, Patient Satisfaction, Staff Management, Practice Ownership, Lean Management, EHRs, Viewpoint

Balancing patient satisfaction with clinical efficiency is vital for a thriving practice. A robust schedule allows optimal time allocation to key practice operations thereby improving the patient experience and reducing team burnout. Rahul Bhola, MD, MBA, Section Chair Ophth…

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Views 850

Viewpoint: 5 Front Office Qualities That Improve Practice Operations and Patient Experience

JUL 14, 2021 By Lindsay N Stratton, MHA, OCS in Practice Operations, Viewpoint, Patient Satisfaction, Practice Ownership, Managing Your Practice, Staff Management

Successful businesses recruit team members much like sports teams do — by finding talent well-suited for a particular role. Your front office staff can be one of your greatest assets when it comes to improving practice operations and the patient experience. Watch out for the…

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Views 565

Connect Your Low-Vision Patients With Free Support Services from Hadley

FEB 01, 2021 By Jill Maher, MA, COE, Joan Jaeger, MA, MBA in Patient Satisfaction, Coronavirus, Referrals

Jill Maher, MA, COE and Joan Jaeger, MA, MBA share information about Hadley, an invaluable free resource for patients struggling with visual impairment who have no support during the coronavirus pandemic.

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Views 329

Plan–Do–Check–Act: 3 Practice Leaders Share Process Improvement Steps for COVID-19 Recovery

AUG 20, 2020 in Patient Satisfaction, Practice Operations, Lean Management, Coronavirus, Strategic Planning, Staff Management

Many practices quickly realized that radical changes in practice protocols were required for both closing and reopening in the wake of COVID-19. As the recovery process continues to evolve, practices will need to incorporate continuous process improvement into their practice…

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Views 324

‘We are Resilient’: Administrators Share Their COVID-19 Practice Success Pearls

AUG 06, 2020 in Staff Management, Practice Operations, Coronavirus, Patient Satisfaction, Strategic Planning, Best of E-Talk

As the pandemic continues, it’s easy to lose sight of the substantial ways in which ophthalmic practices have addressed the challenges of safely caring for patients while keeping the practice running. Undeterred, Kathie Riebling, CMPE, CPC, administrator at Wagner Macular &…

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Views 499

Ensure Compliance With Civil Rights Protections During COVID-19

JUL 27, 2020 in Risk Management, Staff Management, Regulatory Compliance, Patient Satisfaction, Coronavirus, Practice Operations

The U.S. Department of Health and Human Services Office for Civil Rights (OCR) recently released guidance on civil rights protections which prohibits discrimination during COVID-19. This announcement was directed to recipients of federal financial assistance and included a r…

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Views 152

7 Tips to Increase Your Clinic Productivity During the Pandemic

JUL 22, 2020 in Practice Operations, Strategic Planning, Patient Satisfaction, Lean Management, Staff Management, Coronavirus

Social distancing has impacted the number of patients that can be seen safely by the practice. Despite this challenge, some practices are increasing their practice productivity. Joanne Mansour, OCSR, AAOE® board chair and practice manager at the Virginia Retina Center, share…

Comments 0
Views 688

Pediatric Ophthalmology and COVID-19: Add a Spoonful of Fun

JUL 16, 2020 in Risk Management, Staff Management, Strategic Planning, Coronavirus, Practice Operations, Patient Satisfaction

The clinical experience in health care is ever-changing due to the continuing pandemic. In the pediatric ophthalmology practice, administrators are responding with creative solutions — sprinkled with a little bit of fun. Traci Fritz, executive director at Children’s Eye Care…

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Views 365

E-Talk Pearls: Responding to Negative Online Patient Reviews

JUL 15, 2020 in Marketing, Best of E-Talk, Patient Satisfaction

E-Talk is a free member benefit that provides a daily forum for crowd-sourced practice management advice. This week Elise Levine, MAG, Director of Business Development at Eye Med Management Solutions, shared a pearl on how to address the unfortunate scenario faced by many pr…

Comments 0
Views 198

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