Practice Management Advice

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1-20 of 21 results

Prepare for Setbacks on Your Road to COVID-19 Recovery

JUL 01, 2020 in Lean Management, Practice Operations, Strategic Planning, Staff Management, Risk Management, Patient Satisfaction, Coronavirus, Financial Management

Many communities may initiate a pause in their reopening process in various regions of the country due to surges and outbreaks of COVID-19. These reopening modifications may impact your ophthalmic practice and your patients’ perspective on safely accessing healthcare. Now is…

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Views 13

Survey Your Patients on Their COVID-19 Clinic Experience

JUN 24, 2020 in Strategic Planning, EHRs, Coronavirus, Risk Management, Patient Satisfaction, Practice Operations

It’s now several weeks into COVID-19 recovery, and you’ve made enormous efforts to provide a safe environment in your clinic. Most likely, you’ve made physical modifications, revised schedule templates, and implemented health screenings along with other significant protocol…

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Views 134

Getting Buy-in: Patients and Face Mask Compliance During the COVID-19 Era

JUN 04, 2020 in Strategic Planning, Practice Operations, Risk Management, Staff Management, EHRs, Lean Management, Patient Satisfaction, Coronavirus

As patients return to the ophthalmic clinic, some may challenge wearing a face mask or covering. Aaron Miller, MD, a pediatric ophthalmologist at Houston Eye Associates and Academy secretary for Member Services, shares pearls from his experiences with his patients and their…

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Views 1440

Appearance is Everything: Tips for Gaining Patient Confidence During COVID-19 Recovery

MAY 21, 2020 in EHRs, Practice Operations, Staff Management, Risk Management, Lean Management, Coronavirus, Strategic Planning, Patient Satisfaction

Patients may be concerned about the risk of infection when coming to an in-clinic appointment. Broadly communicating your safety protocols with patients cannot be underestimated. One of the best ways to reassure patients is to communicate what your practice is doing to preve…

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Views 1294

Communicate How Your Practice is Keeping Patients Safe from COVID-19

MAY 11, 2020 in Risk Management, Practice Operations, Patient Satisfaction, Coronavirus

Practices are adhering to the recommended coronavirus safety measures to protect their patients, staff and physicians. Communicating these protocols to patients when scheduling and during the check-in process is essential. Complementing with visual aids throughout your clini…

Comments 0
Views 1587

Stay Connected With Your Patients During Recovery

APR 24, 2020 in Coronavirus, Practice Operations, Patient Satisfaction, Strategic Planning

Maintaining direct communication with your patients is essential to your practice recovery. Frequent updates help reduce fear, preserve relationships and provide guidance for their ophthalmic care.

Comments 0
Views 1764

How Do You Achieve Patient Service Excellence in Today’s Ophthalmic Practice?

SEP 24, 2018 By Sara Burns Rapuano, MBA, OCS in Patient Satisfaction

Given all that must be done in daily practice, how do we create and maintain a culture that focuses on the patient experience? In my 20-plus years as an ophthalmic administrator, I have developed the following four guiding principles to keep a busy practice focused on the pa…

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Views 337

Creating a Culture of Change in Your Practice: Making Key Changes & Wins in Our Practice

SEP 12, 2018 By Rhonda Buckholtz, CPC in Marketing, Referrals, Patient Satisfaction

Part 3 of a three-part series about creating a culture of change in your practice, Rhonda Buckholtz, chief compliance officer at Century Vision Global, LLC., discusses the final phase in practice change—looking for key changes and wins.

Comments 0
Views 369

Stories from the Field: An Interview with Heather Modjesky

AUG 27, 2018 By Heather Modjesky, COE in Patient Satisfaction, Marketing, Referrals

In AAOE's first "Stories from the Field" interview, Heather Modjesky, COE, administrator for Conestoga Eye PC in Lancaster, Pa. discusses her most memorable ophthalmic practice experience and what she would choose for a superpower.

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Views 199

Creating a Culture of Change in Your Practice: Creating Productive Tension

JUL 26, 2018 By Rhonda Buckholtz, CPC in Patient Satisfaction, Marketing, Referrals

In Part 2 of a three-part series about creating a culture of change in your practice, Rhonda Buckholtz, chief compliance officer at Century Vision Global, LLC., discusses why creating tension means empowering our employees to speak up when things aren’t working.

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Views 190

The 3 Most Common Online Negative Reviews and How to Avoid Them

MAY 07, 2018 By Jill Maher, COE, MA in Marketing, Referrals, Patient Satisfaction

The top three patient complaints in ophthalmology practices are: (1) wait time; (2) customer service (either process-related or personal skills); and (3) patients feeling they did not receive a thorough examination. Focusing your attention to these complaints can help you av…

Comments 0
Views 618

Measuring Your Most Critical KPI: Patient Satisfaction

FEB 12, 2018 in AAOE Program Highlights, Patient Satisfaction

A practice with patients who are thrilled with the service they receive virtually always has plenty of people wanting to be customers and has numerous advantages over offices with less enthusiastic patients. This AAO 2017 course helps doctors and administrators understand th…

Comments 0
Views 294

Do You Need a Waiting Room? Why One Refractive Practice Eliminated Theirs

APR 28, 2017 By Michael Mott in Lean Management, Patient Satisfaction

At Durrie Vision in Overland Park, Kan., Daniel S. Durrie, MD, and his team have performed over 65,000 vision correction procedures. One part of their success comes from a surprising change: no waiting room.

Comments 0
Views 776

Practice Management Around the Web: Revenue Tips, Handling No Shows and Telemedicine

FEB 09, 2017 in Patient Satisfaction, Financial Management

This week's tips include how to boost your revenue, deal with difficult patents and prevent no-shows. Plus, find out why telemedicine has the potential to transform ophthalmology.

Comments 0
Views 389

Best of E-Talk: Sign Language Certification

JAN 20, 2016 in Best of E-Talk, Patient Satisfaction, Practice Operations, Regulatory

Question: I have a deaf patient, and one of my employees knows basic sign language. Do they need to be certified in order to establish their fluency?

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Views 144

Best of E-Talk: Federal Requirements for Medical Translation

OCT 21, 2015 in Patient Satisfaction, Regulatory, Practice Operations, Best of E-Talk

Question: We have a new patient who was just scheduled, and his wife requested a professional, certified Spanish translator. Keep in mind the patient’s insurance won’t pay for this translator. Is this a requirement based on the Americans With Disabilities Act?

Comments 0
Views 212

Best of E-Talk: Inventorying Injectables

AUG 19, 2015 in Best of E-Talk, Practice Operations, Patient Satisfaction

Question: How do you inventory your high-cost injectables? I just received my first inventory spreadsheet from our registered nurse, and there are several vials unaccounted for.

Comments 0
Views 201

Best of E-Talk: Patients Refusing Dilation

JUL 10, 2015 in Best of E-Talk, Patient Satisfaction

Question: Lately, my patients have been refusing dilation at the time of their routine eye exam. What’s the best way to handle this situation?

Comments 0
Views 325

Why Create a Long Term Patient Relationship?

JUL 01, 2009 By Derek A Preece MBA in Practice Operations, Patient Satisfaction

Providing unfailing, dependable high levels of service in every patient contact is a very difficult task, but the more effort practices expend in assuring reliable customer service, the greater the likelihood of creating long term patient relationships.

Comments 0
Views 40

Meeting the High Expectations of Today’s Patient

FEB 01, 2008 By Traci Fritz, COE, OCS in Practice Operations, Patient Satisfaction

Meeting the High Expectations of Today’s Patient

Comments 0
Views 113

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