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  • Practice Management Advice

  • Help and advice on running a successful practice, from the experts at the American Academy of Ophthalmic Executives. Articles featured in the AAOE's Practice Management Express email newsletter.

  • 1-20 of 34 results
    12
    Best of AAOE-Talk: Staffing Shortages
    APR 05, 2022 in Lean Management, Practice Operations, Practice Ownership, Managing Your Practice, Best of E-Talk, Staff Management
    Staffing shortages continue unabated in ophthalmic practices throughout the nation. AAOE members recently took to AAOE-Talk to share some tips and strategies for consideration.
    • Comments 0
    • Views 152
    Viewpoint: 4 Tips for Building a Smart Schedule
    AUG 25, 2021 By Rahul Bhola, MD, MBA in Managing Your Practice, Practice Operations, Patient Satisfaction, Staff Management, Practice Ownership, Lean Management, EHRs, Viewpoint
    Balancing patient satisfaction with clinical efficiency is vital for a thriving practice. A robust schedule allows optimal time allocation to key practice operations thereby improving the patient experience and reducing team burnout. Rahul Bhola, MD, MBA, Section Chair Ophth…
    • Comments 0
    • Views 742
    The Resilient Practice: Positioning the Practice for Success Post-COVID-19
    APR 26, 2021 in Strategic Planning, Lean Management, Practice Operations, Staff Management, Coronavirus
    Resources to help practice leaders develop effective leadership skills and provide guidance on the most crucial recovery strategies.
    • Comments 0
    • Views 2307
    Plan–Do–Check–Act: 3 Practice Leaders Share Process Improvement Steps for COVID-19 Recovery
    AUG 20, 2020 in Patient Satisfaction, Practice Operations, Lean Management, Coronavirus, Strategic Planning, Staff Management
    Many practices quickly realized that radical changes in practice protocols were required for both closing and reopening in the wake of COVID-19. As the recovery process continues to evolve, practices will need to incorporate continuous process improvement into their practice…
    • Comments 0
    • Views 323
    7 Tips to Increase Your Clinic Productivity During the Pandemic
    JUL 22, 2020 in Practice Operations, Strategic Planning, Patient Satisfaction, Lean Management, Staff Management, Coronavirus
    Social distancing has impacted the number of patients that can be seen safely by the practice. Despite this challenge, some practices are increasing their practice productivity. Joanne Mansour, OCSR, AAOE® board chair and practice manager at the Virginia Retina Center, share…
    • Comments 0
    • Views 683
    Daily Huddles Provide Support During the COVID-19 Crisis
    JUL 08, 2020 in Staff Management, Risk Management, Lean Management, Strategic Planning, Practice Operations, Coronavirus
    Ophthalmic practices — both small and large — have reported the benefit of daily huddles with key team players during the pandemic. Consistent check-ins provide the opportunity for updates and transparent communication regarding evolving COVID-19 protocols. It’s also an oppo…
    • Comments 0
    • Views 177
    Prepare for Setbacks on Your Road to COVID-19 Recovery
    JUL 01, 2020 in Lean Management, Practice Operations, Strategic Planning, Staff Management, Risk Management, Patient Satisfaction, Coronavirus, Financial Management
    Many communities may initiate a pause in their reopening process in various regions of the country due to surges and outbreaks of COVID-19. These reopening modifications may impact your ophthalmic practice and your patients’ perspective on safely accessing healthcare. Now is…
    • Comments 0
    • Views 381
    Health Care Personnel and COVID-19: Recognize Stress and Provide Support
    JUN 22, 2020 in Practice Operations, Staff Management, Lean Management, Coronavirus
    The ongoing uncertainty of the pandemic and its impact on practice operations can affect the well-being of physicians and staff. Work-related stress can take a toll if it’s not immediately addressed. Recognizing the symptoms early on is crucial. Practice leaders can reduce b…
    • Comments 0
    • Views 358
    Encourage Staff to Continue Education During COVID-19 Reopening
    JUN 17, 2020 in Coronavirus, Strategic Planning, Billing, Practice Operations, Professional Growth, Risk Management, Staff Management, Lean Management
    Your staff may be facing ongoing furloughs, part-time hours or reduced workloads due to the impact of lower patient visits. You can boost staff morale and your practice efficiency by converting downtime to continuing education. By providing opportunities for your staff to pu…
    • Comments 0
    • Views 208
    Getting Buy-in: Patients and Face Mask Compliance During the COVID-19 Era
    JUN 04, 2020 in Strategic Planning, Practice Operations, Risk Management, Staff Management, EHRs, Lean Management, Patient Satisfaction, Coronavirus
    As patients return to the ophthalmic clinic, some may challenge wearing a face mask or covering. Aaron Miller, MD, a pediatric ophthalmologist at Houston Eye Associates and Academy secretary for Member Services, shares pearls from his experiences with his patients and their…
    • Comments 0
    • Views 1514
    Leading With Trust, Communication and Collaboration During Your COVID-19 Reopening 
    MAY 27, 2020 in Strategic Planning, Practice Operations, Coronavirus, Lean Management, Staff Management
    Robert E. Wiggins Jr., MD, MPH, pediatric ophthalmologist, managing physician, and former Senior Secretary for Practice Management, provides five key strategies for effective leadership during the COVID-19 reopening and recovery. An avid proponent of lean practice culture an…
    • Comments 0
    • Views 456
    Appearance is Everything: Tips for Gaining Patient Confidence During COVID-19 Recovery
    MAY 21, 2020 in EHRs, Practice Operations, Staff Management, Risk Management, Lean Management, Coronavirus, Strategic Planning, Patient Satisfaction
    Patients may be concerned about the risk of infection when coming to an in-clinic appointment. Broadly communicating your safety protocols with patients is vital. One of the best ways to reassure patients is to communicate what your practice is doing to prevent transmission…
    • Comments 0
    • Views 1380
    Teamwork is the Best Way to Get Your Practice Ready for Post-COVID-19 Recovery
    MAY 19, 2020 in Staff Management, Strategic Planning, Coronavirus, Lean Management, Practice Operations
    The coronavirus pandemic provides a perfect opportunity to rethink your practice operations and how you develop them. A team approach is the best way to facilitate idea generation, engagement, and commitment. Each member of your eye care team brings a different perspective t…
    • Comments 0
    • Views 618
    Reboot Your Practice During COVID-19 Recovery
    MAY 13, 2020 in Financial Management, Risk Management, Coronavirus, Regulatory, Strategic Planning, Practice Operations, Staff Management, Lean Management
    In response to the COVID-19 pandemic and the impact on ophthalmic practices, the AAOE Practice Recovery Task Force has developed Reboot Your Practice: Post-COVID-19 Recovery Roadmap for the Ophthalmic Practice. This comprehensive roadmap can serve as your guide to a successf…
    • Comments 0
    • Views 455
    Module 5.1: Envision Strategies and Implement Lean Management
    MAY 12, 2020 By Robert E Wiggins, MD, MHA, Jennifer Rispo-Maguire in Lean Management, Practice Operations, Strategic Planning, Coronavirus
    The coronavirus pandemic provides a perfect opportunity to rethink our practice operations. “We will reopen and rebuild not what was, but better and smarter,” advised New York Governor Andrew Cuomo, which is exactly what ophthalmologists and practice administrators must do.…
    • Comments 0
    • Views 707
    Reboot Your Practice: Post-COVID-19 Recovery Roadmap for the Ophthalmic Practice
    MAY 12, 2020 in Staff Management, Coronavirus, EHRs, Practice Operations, Financial Management, Regulatory, Risk Management, Strategic Planning, Lean Management
    Resources and forms to help medical offices recover from the financial impact of COVID-19.
    • Comments 0
    • Views 7609
    Module 5.2: Develop Reopening and Recovery Protocols
    MAY 12, 2020 By Robert E Wiggins, MD, MHA, Jennifer Rispo-Maguire, Ravi D Goel MD, Arvind Saini, MD, MBA, Sanjay D Goel, MD, Joy Woodke, COE, OCS, OCSR in Coronavirus, Lean Management, Regulatory, Strategic Planning, Risk Management, Practice Operations, Staff Management
    The coronavirus has caused a lasting shift in the American subconscious. We will always remember this time, much as the country dealt with the new realities after times of war and national tragedies. For months after we are given the green light to leave our homes, patients,…
    • Comments 0
    • Views 1280
    Module 2: Focus on Realizing the Most Yield From the Limited Operation Practice
    MAY 11, 2020 By Ann M Hulett, CMPE in Staff Management, EHRs, Financial Management, Lean Management, Practice Operations
    Medical practices thrive on the generation of revenue from professional services. In non-crisis times, our efforts are best focused on production, efficiency and the generation of revenue. When external forces do not allow us to do this, it is critical to control expenditure…
    • Comments 0
    • Views 826
    Think Lean During Your Post-COVID-19 Reopening and Recovery Planning
    MAY 05, 2020 in Practice Operations, Lean Management, Strategic Planning, Staff Management, Coronavirus
    Lean management is a strategy that focuses on eliminating waste and improving efficiency. These principals and tools can assist with the conceptual framework for your reopening and recovery operations as the coronavirus pandemic fades.
    • Comments 0
    • Views 2777
    Personal Protective Equipment (PPE): Provide Staff Training and Optimize Your Supply
    MAY 04, 2020 in Strategic Planning, Staff Management, Lean Management, Coronavirus, Practice Operations
    With the increased use of PPE for all staff and the increasing shortages due to the coronavirus pandemic, practices should consider training on appropriate use and explore options for maintaining inventory levels. In a short video, Ravi D. Goel, MD, Senior Secretary for Opht…
    • Comments 0
    • Views 4201
    1-20 of 34 results
    12
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