Practice Management Advice

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The Resilient Practice: Positioning the Practice for Success Post-COVID-19

APR 26, 2021 in Strategic Planning, Lean Management, Practice Operations, Staff Management, Coronavirus

Resources to help practice leaders develop effective leadership skills and provide guidance on the most crucial recovery strategies.

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Plan–Do–Check–Act: 3 Practice Leaders Share Process Improvement Steps for COVID-19 Recovery

AUG 20, 2020 in Patient Satisfaction, Practice Operations, Lean Management, Coronavirus, Strategic Planning, Staff Management

Many practices quickly realized that radical changes in practice protocols were required for both closing and reopening in the wake of COVID-19. As the recovery process continues to evolve, practices will need to incorporate continuous process improvement into their practice…

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7 Tips to Increase Your Clinic Productivity During the Pandemic

JUL 22, 2020 in Practice Operations, Strategic Planning, Patient Satisfaction, Lean Management, Staff Management, Coronavirus

Social distancing has impacted the number of patients that can be seen safely by the practice. Despite this challenge, some practices are increasing their practice productivity. Joanne Mansour, OCSR, AAOE® board chair and practice manager at the Virginia Retina Center, share…

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Daily Huddles Provide Support During the COVID-19 Crisis

JUL 08, 2020 in Staff Management, Risk Management, Lean Management, Strategic Planning, Practice Operations, Coronavirus

Ophthalmic practices — both small and large — have reported the benefit of daily huddles with key team players during the pandemic. Consistent check-ins provide the opportunity for updates and transparent communication regarding evolving COVID-19 protocols. It’s also an oppo…

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Prepare for Setbacks on Your Road to COVID-19 Recovery

JUL 01, 2020 in Lean Management, Practice Operations, Strategic Planning, Staff Management, Risk Management, Patient Satisfaction, Coronavirus, Financial Management

Many communities may initiate a pause in their reopening process in various regions of the country due to surges and outbreaks of COVID-19. These reopening modifications may impact your ophthalmic practice and your patients’ perspective on safely accessing healthcare. Now is…

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Health Care Personnel and COVID-19: Recognize Stress and Provide Support

JUN 22, 2020 in Practice Operations, Staff Management, Lean Management, Coronavirus

The ongoing uncertainty of the pandemic and its impact on practice operations can affect the well-being of physicians and staff. Work-related stress can take a toll if it’s not immediately addressed. Recognizing the symptoms early on is crucial. Practice leaders can reduce b…

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Encourage Staff to Continue Education During COVID-19 Reopening

JUN 17, 2020 in Coronavirus, Strategic Planning, Billing, Practice Operations, Professional Growth, Risk Management, Staff Management, Lean Management

Your staff may be facing ongoing furloughs, part-time hours or reduced workloads due to the impact of lower patient visits. You can boost staff morale and your practice efficiency by converting downtime to continuing education. By providing opportunities for your staff to pu…

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Getting Buy-in: Patients and Face Mask Compliance During the COVID-19 Era

JUN 04, 2020 in Strategic Planning, Practice Operations, Risk Management, Staff Management, EHRs, Lean Management, Patient Satisfaction, Coronavirus

As patients return to the ophthalmic clinic, some may challenge wearing a face mask or covering. Aaron Miller, MD, a pediatric ophthalmologist at Houston Eye Associates and Academy secretary for Member Services, shares pearls from his experiences with his patients and their…

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Leading With Trust, Communication and Collaboration During Your COVID-19 Reopening 

MAY 27, 2020 in Strategic Planning, Practice Operations, Coronavirus, Lean Management, Staff Management

Robert E. Wiggins Jr., MD, MPH, pediatric ophthalmologist, managing physician, and former Senior Secretary for Practice Management, provides five key strategies for effective leadership during the COVID-19 reopening and recovery. An avid proponent of lean practice culture an…

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Appearance is Everything: Tips for Gaining Patient Confidence During COVID-19 Recovery

MAY 21, 2020 in EHRs, Practice Operations, Staff Management, Risk Management, Lean Management, Coronavirus, Strategic Planning, Patient Satisfaction

Patients may be concerned about the risk of infection when coming to an in-clinic appointment. Broadly communicating your safety protocols with patients is vital. One of the best ways to reassure patients is to communicate what your practice is doing to prevent transmission…

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Teamwork is the Best Way to Get Your Practice Ready for Post-COVID-19 Recovery

MAY 19, 2020 in Staff Management, Strategic Planning, Coronavirus, Lean Management, Practice Operations

The coronavirus pandemic provides a perfect opportunity to rethink your practice operations and how you develop them. A team approach is the best way to facilitate idea generation, engagement, and commitment. Each member of your eye care team brings a different perspective t…

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Reboot Your Practice During COVID-19 Recovery

MAY 13, 2020 in Financial Management, Risk Management, Coronavirus, Regulatory, Strategic Planning, Practice Operations, Staff Management, Lean Management

In response to the COVID-19 pandemic and the impact on ophthalmic practices, the AAOE Practice Recovery Task Force has developed Reboot Your Practice: Post-COVID-19 Recovery Roadmap for the Ophthalmic Practice. This comprehensive roadmap can serve as your guide to a successf…

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Module 5.1: Envision Strategies and Implement Lean Management

MAY 12, 2020 By Robert E Wiggins, MD, MHA, Jennifer Rispo-Maguire in Lean Management, Practice Operations, Strategic Planning, Coronavirus

The coronavirus pandemic provides a perfect opportunity to rethink our practice operations. “We will reopen and rebuild not what was, but better and smarter,” advised New York Governor Andrew Cuomo, which is exactly what ophthalmologists and practice administrators must do.…

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Reboot Your Practice: Post-COVID-19 Recovery Roadmap for the Ophthalmic Practice

MAY 12, 2020 in Staff Management, Coronavirus, EHRs, Practice Operations, Financial Management, Regulatory, Risk Management, Strategic Planning, Lean Management

Resources and forms to help medical offices recover from the financial impact of COVID-19.

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Module 5.2: Develop Reopening and Recovery Protocols

MAY 12, 2020 By Robert E Wiggins, MD, MHA, Jennifer Rispo-Maguire, Ravi D Goel MD, Arvind Saini, MD, MBA, Sanjay D Goel, MD, Joy Woodke, COE, OCS, OCSR in Coronavirus, Lean Management, Regulatory, Strategic Planning, Risk Management, Practice Operations, Staff Management

The coronavirus has caused a lasting shift in the American subconscious. We will always remember this time, much as the country dealt with the new realities after times of war and national tragedies. For months after we are given the green light to leave our homes, patients,…

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Module 2: Focus on Realizing the Most Yield From the Limited Operation Practice

MAY 11, 2020 By Ann M Hulett, CMPE in Staff Management, EHRs, Financial Management, Lean Management, Practice Operations

Medical practices thrive on the generation of revenue from professional services. In non-crisis times, our efforts are best focused on production, efficiency and the generation of revenue. When external forces do not allow us to do this, it is critical to control expenditure…

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Think Lean During Your Post-COVID-19 Reopening and Recovery Planning

MAY 05, 2020 in Practice Operations, Lean Management, Strategic Planning, Staff Management, Coronavirus

Lean management is a strategy that focuses on eliminating waste and improving efficiency. These principals and tools can assist with the conceptual framework for your reopening and recovery operations as the coronavirus pandemic fades.

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Personal Protective Equipment (PPE): Provide Staff Training and Optimize Your Supply

MAY 04, 2020 in Strategic Planning, Staff Management, Lean Management, Coronavirus, Practice Operations

With the increased use of PPE for all staff and the increasing shortages due to the coronavirus pandemic, practices should consider training on appropriate use and explore options for maintaining inventory levels. In a short video, Ravi D. Goel, MD, Senior Secretary for Opht…

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Coronavirus Impact: Stress Management Advice

MAR 21, 2020 in Staff Management, Lean Management, Practice Operations, Coronavirus, Professional Growth

The coronavirus pandemic can induce significant anxiety for practice managers. Here is some stress management advice you can use.

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Coronavirus Impact: Teleworking Considerations

MAR 21, 2020 in Staff Management, Risk Management, Coronavirus, Practice Operations, Lean Management

Many ophthalmic practice employee are learning to work remotely due to the coronavirus. Here is some guidance and resources for using a telework strategy to keep practice operations going.

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