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  • About the Blog

    Practice Management Blog

    Help and advice on running a successful practice, from the experts at the American Academy of Ophthalmic Executives. Articles featured in the AAOE's Practice Management Express email newsletter.

  • Practice Management Advice

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    Records Requests: Understanding Patient Right of Access, PHI and the Designated Record Set
    SEP 10, 2020 By Jennifer Cosey, President, Eagle Associates Inc. in Risk Management, Medical Records, EHRs
    Jennifer Cosey, president of Eagle Associates Inc., explains Patient Right of Access, PHI and the Designated Record Set
    • Comments 0
    • Views 257
    Ensure Compliance With Civil Rights Protections During COVID-19
    JUL 27, 2020 in Risk Management, Staff Management, Regulatory, Patient Satisfaction, Coronavirus, Practice Operations
    The U.S. Department of Health and Human Services Office for Civil Rights (OCR) recently released guidance on civil rights protections which prohibits discrimination during COVID-19. This announcement was directed to recipients of federal financial assistance and included a r…
    • Comments 0
    • Views 145
    Pediatric Ophthalmology and COVID-19: Add a Spoonful of Fun
    JUL 16, 2020 in Risk Management, Staff Management, Strategic Planning, Coronavirus, Practice Operations, Patient Satisfaction
    The clinical experience in health care is ever-changing due to the continuing pandemic. In the pediatric ophthalmology practice, administrators are responding with creative solutions — sprinkled with a little bit of fun. Traci Fritz, executive director at Children’s Eye Care…
    • Comments 0
    • Views 331
    Unexpected Business Strategies During the COVID-19 Era
    JUL 08, 2020 in Buying, Selling, Merging Practices, Staff Management, Coronavirus, Practice Operations, Strategic Planning, Risk Management, Practice Ownership
    Unanticipated business opportunities are possible for your practice despite the current uncertainty and economic impact of the COVID-19 pandemic. Looking for opportunities while balancing the appropriate level of your practice resources can have a positive impact on your pra…
    • Comments 0
    • Views 283
    Daily Huddles Provide Support During the COVID-19 Crisis
    JUL 08, 2020 in Staff Management, Risk Management, Lean Management, Strategic Planning, Practice Operations, Coronavirus
    Ophthalmic practices — both small and large — have reported the benefit of daily huddles with key team players during the pandemic. Consistent check-ins provide the opportunity for updates and transparent communication regarding evolving COVID-19 protocols. It’s also an oppo…
    • Comments 0
    • Views 168
    Prepare for Setbacks on Your Road to COVID-19 Recovery
    JUL 01, 2020 in Lean Management, Practice Operations, Strategic Planning, Staff Management, Risk Management, Patient Satisfaction, Coronavirus, Financial Management
    Many communities may initiate a pause in their reopening process in various regions of the country due to surges and outbreaks of COVID-19. These reopening modifications may impact your ophthalmic practice and your patients’ perspective on safely accessing healthcare. Now is…
    • Comments 0
    • Views 370
    Survey Your Patients on Their COVID-19 Clinic Experience
    JUN 24, 2020 in Strategic Planning, EHRs, Coronavirus, Risk Management, Patient Satisfaction, Practice Operations
    It’s now several weeks into COVID-19 recovery, and you’ve made enormous efforts to provide a safe environment in your clinic. Most likely, you’ve made physical modifications, revised schedule templates, and implemented health screenings along with other significant protocol…
    • Comments 0
    • Views 161
    Encourage Staff to Continue Education During COVID-19 Reopening
    JUN 17, 2020 in Coronavirus, Strategic Planning, Billing, Practice Operations, Professional Growth, Risk Management, Staff Management, Lean Management
    Your staff may be facing ongoing furloughs, part-time hours or reduced workloads due to the impact of lower patient visits. You can boost staff morale and your practice efficiency by converting downtime to continuing education. By providing opportunities for your staff to pu…
    • Comments 0
    • Views 202
    Prepare for the Arrival of a Possible COVID-19 Patient in Your Clinic
    JUN 16, 2020 in Regulatory, Risk Management, Practice Operations, Staff Management, Coronavirus
    Patients may visit your clinic with suspected COVID-19 symptoms or report they have tested positive recently. Protect other patients and health care personnel by proactively preparing a streamlined process to address this likely scenario. The Centers for Disease Control and…
    • Comments 0
    • Views 1067
    CMS Issues COVID-19 Guidance for Patients Returning to Health Care Facilities
    JUN 11, 2020 in Staff Management, Regulatory, Risk Management, Coronavirus, Strategic Planning, Practice Operations
    Now that medical offices are reopening across the country after COVID-19, the Centers for Medicare & Medicaid Services (CMS) has released recommendations and expectations for the public when visiting a medical office. This guidance is to ensure that nonemergency health care…
    • Comments 0
    • Views 638
    Risk Management: Patient Disclosures and Informed Consent for COVID-19 Risk
    JUN 10, 2020 in Coronavirus, Practice Operations, Risk Management, Regulatory, Staff Management
    When patients visit your clinic, they will be asked to follow the safety precautions you have implemented. In addition to Centers for Disease Control and Prevention (CDC) safety guidelines, many physicians are considering adding disclosures to their safety protocols. The dis…
    • Comments 0
    • Views 941
    Getting Buy-in: Patients and Face Mask Compliance During the COVID-19 Era
    JUN 04, 2020 in Strategic Planning, Practice Operations, Risk Management, Staff Management, EHRs, Lean Management, Patient Satisfaction, Coronavirus
    As patients return to the ophthalmic clinic, some may challenge wearing a face mask or covering. Aaron Miller, MD, a pediatric ophthalmologist at Houston Eye Associates and Academy secretary for Member Services, shares pearls from his experiences with his patients and their…
    • Comments 0
    • Views 1501
    Module 6: Maintain Business Development and Marketing Plans
    JUN 03, 2020 By Sara Burns Rapuano, MBA, OCS, Ravi D Goel MD, Joy Woodke, COE, OCS, OCSR in Practice Operations, Risk Management, Medical Records, EHRs, Coronavirus, Regulatory
    The COVID-19 pandemic has had a monumental financial and cultural impact on every practice — whether large, small, private or academic-based. Now, more than ever, a refocus on business development and marketing should be among your top recovery strategies.
    • Comments 0
    • Views 539
    Safely Reopening Your Optical Shop in a COVID-19 World 
    JUN 01, 2020 in Coronavirus, Practice Operations, Strategic Planning, Risk Management
    Many ophthalmic practices have been challenged with envisioning the future of what their physical optical shop retail experience will be like. How do you keep the optical shop open while ensuring patient safety? Can or should you take walk-ins? How do you manage patients try…
    • Comments 0
    • Views 1098
    Appearance is Everything: Tips for Gaining Patient Confidence During COVID-19 Recovery
    MAY 21, 2020 in EHRs, Practice Operations, Staff Management, Risk Management, Lean Management, Coronavirus, Strategic Planning, Patient Satisfaction
    Patients may be concerned about the risk of infection when coming to an in-clinic appointment. Broadly communicating your safety protocols with patients is vital. One of the best ways to reassure patients is to communicate what your practice is doing to prevent transmission…
    • Comments 0
    • Views 1374
    Consider Remote Work for COVID-19 Recovery and Beyond
    MAY 19, 2020 in Coronavirus, Practice Operations, Risk Management, Staff Management, Strategic Planning
    A standard procedure during the initial phase of the COVID-19 pandemic was to transition physicians and staff to remote work. As practices continue to reopen, remote work may remain an essential strategy for maintaining infection control and reducing expenses in your practic…
    • Comments 0
    • Views 580
    Positively Impact Your Patients With Direct Physician Communication on COVID-19 Safety Measures
    MAY 18, 2020 in Coronavirus, Staff Management, Practice Operations, Risk Management, Strategic Planning
    As your ophthalmic practices reopens, you may find that patients have concerns about the safety of in-practice visits. One of the most effective ways to minimize patients’ concerns is through a direct call from the ophthalmologist to the patient. Not only will this help alla…
    • Comments 0
    • Views 700
    Private Equity and Your Rent Collection Game Plan
    MAY 15, 2020 By Collin Hart in Financial Management, Coronavirus, Staff Management, Risk Management, Practice Operations
    If you partnered with a private equity backed management services organization but retained ownership of your real estate, you may have received a rent deferral request for April, May, June and beyond.
    • Comments 0
    • Views 287
    Use CDC Guidelines to Evaluate Staff With COVID-19 Exposure Risk
    MAY 14, 2020 in Practice Operations, Coronavirus, Staff Management, Risk Management, Strategic Planning
    As practices face the inevitable scenario when one of their healthcare personnel (HCP) is exposed to COVID-19, leadership will need an accurate and decisive course of action. The CDC provides exposure classifications with a recommended level of monitoring and outlines when w…
    • Comments 0
    • Views 3956
    Maximize Scheduling Capacity During COVID-19 With Telemedicine Hybrid Exams
    MAY 14, 2020 in Coronavirus, Practice Operations, Risk Management
    Telemedicine options improve patient capacity by reducing in-office schedules due to social distancing requirements and requests. Histories taken by phone and drive-up IOP checks are the new normal for many practices. Along with offering telemedicine appointments for minor c…
    • Comments 0
    • Views 1294
    1-20 of 62 results
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