Practice Management Advice

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JUN 13, 2022 By Jennifer Cosey, President Eagle Associates in Strategic Planning, Managing Your Practice, Risk Management

Because active shooter events occur without warning, and can unfold quickly, it is important to spend time preparing a response. The Department of Homeland Security has published information that is summarized as “run, hide, fight.”

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Views 52

Viewpoint: 8 Tips to Train Yourself and Your Staff for Information Blocking Compliance

APR 19, 2022 By Jessica Peterson, MD, MPH in Patient Satisfaction, Regulatory, Managing Your Practice, Staff Management, EHRs, Viewpoint, Risk Management, Practice Operations, Medical Records

Although federal information blocking regulations went into effect last year, compliance is still an area of confusion for many clinicians and practices. The U.S. Department of Health and Human Services rules are aimed at ensuring that health care providers or systems make h…

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Views 251

Protecting a Physician’s Most Valuable Asset: Insurance Basics for Ophthalmologists

JUN 21, 2021 By Jason M. O’Dell, MS, CWM in Strategic Planning, Practice Ownership, Managing Your Practice, Practice Operations, Risk Management, Financial Management

Given the substantial investment made to become a practicing ophthalmologist, it is not surprising that the most significant asset that most doctors have is the value of their future incomes. Disability and life insurance are fundamental tools utilized by doctors to protect…

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Views 160

Records Requests: Understanding Patient Right of Access, PHI and the Designated Record Set

SEP 10, 2020 By Jennifer Cosey, President, Eagle Associates Inc. in Risk Management, Medical Records, EHRs

Jennifer Cosey, president of Eagle Associates Inc., explains Patient Right of Access, PHI and the Designated Record Set

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Views 417

Ensure Compliance With Civil Rights Protections During COVID-19

JUL 27, 2020 in Risk Management, Staff Management, Regulatory, Patient Satisfaction, Coronavirus, Practice Operations

The U.S. Department of Health and Human Services Office for Civil Rights (OCR) recently released guidance on civil rights protections which prohibits discrimination during COVID-19. This announcement was directed to recipients of federal financial assistance and included a r…

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Views 152

Pediatric Ophthalmology and COVID-19: Add a Spoonful of Fun

JUL 16, 2020 in Risk Management, Staff Management, Strategic Planning, Coronavirus, Practice Operations, Patient Satisfaction

The clinical experience in health care is ever-changing due to the continuing pandemic. In the pediatric ophthalmology practice, administrators are responding with creative solutions — sprinkled with a little bit of fun. Traci Fritz, executive director at Children’s Eye Care…

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Views 361

Unexpected Business Strategies During the COVID-19 Era

JUL 08, 2020 in Buying, Selling, Merging Practices, Staff Management, Coronavirus, Practice Operations, Strategic Planning, Risk Management, Practice Ownership

Unanticipated business opportunities are possible for your practice despite the current uncertainty and economic impact of the COVID-19 pandemic. Looking for opportunities while balancing the appropriate level of your practice resources can have a positive impact on your pra…

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Views 301

Daily Huddles Provide Support During the COVID-19 Crisis

JUL 08, 2020 in Staff Management, Risk Management, Lean Management, Strategic Planning, Practice Operations, Coronavirus

Ophthalmic practices — both small and large — have reported the benefit of daily huddles with key team players during the pandemic. Consistent check-ins provide the opportunity for updates and transparent communication regarding evolving COVID-19 protocols. It’s also an oppo…

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Views 177

Prepare for Setbacks on Your Road to COVID-19 Recovery

JUL 01, 2020 in Lean Management, Practice Operations, Strategic Planning, Staff Management, Risk Management, Patient Satisfaction, Coronavirus, Financial Management

Many communities may initiate a pause in their reopening process in various regions of the country due to surges and outbreaks of COVID-19. These reopening modifications may impact your ophthalmic practice and your patients’ perspective on safely accessing healthcare. Now is…

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Views 381

Survey Your Patients on Their COVID-19 Clinic Experience

JUN 24, 2020 in Strategic Planning, EHRs, Coronavirus, Risk Management, Patient Satisfaction, Practice Operations

It’s now several weeks into COVID-19 recovery, and you’ve made enormous efforts to provide a safe environment in your clinic. Most likely, you’ve made physical modifications, revised schedule templates, and implemented health screenings along with other significant protocol…

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Views 168

Encourage Staff to Continue Education During COVID-19 Reopening

JUN 17, 2020 in Coronavirus, Strategic Planning, Billing, Practice Operations, Professional Growth, Risk Management, Staff Management, Lean Management

Your staff may be facing ongoing furloughs, part-time hours or reduced workloads due to the impact of lower patient visits. You can boost staff morale and your practice efficiency by converting downtime to continuing education. By providing opportunities for your staff to pu…

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Views 208

Prepare for the Arrival of a Possible COVID-19 Patient in Your Clinic

JUN 16, 2020 in Regulatory, Risk Management, Practice Operations, Staff Management, Coronavirus

Patients may visit your clinic with suspected COVID-19 symptoms or report they have tested positive recently. Protect other patients and health care personnel by proactively preparing a streamlined process to address this likely scenario. The Centers for Disease Control and…

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Views 1078

CMS Issues COVID-19 Guidance for Patients Returning to Health Care Facilities

JUN 11, 2020 in Staff Management, Regulatory, Risk Management, Coronavirus, Strategic Planning, Practice Operations

Now that medical offices are reopening across the country after COVID-19, the Centers for Medicare & Medicaid Services (CMS) has released recommendations and expectations for the public when visiting a medical office. This guidance is to ensure that nonemergency health care…

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Views 644

Risk Management: Patient Disclosures and Informed Consent for COVID-19 Risk

JUN 10, 2020 in Coronavirus, Practice Operations, Risk Management, Regulatory, Staff Management

When patients visit your clinic, they will be asked to follow the safety precautions you have implemented. In addition to Centers for Disease Control and Prevention (CDC) safety guidelines, many physicians are considering adding disclosures to their safety protocols. The dis…

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Views 947

Getting Buy-in: Patients and Face Mask Compliance During the COVID-19 Era

JUN 04, 2020 in Strategic Planning, Practice Operations, Risk Management, Staff Management, EHRs, Lean Management, Patient Satisfaction, Coronavirus

As patients return to the ophthalmic clinic, some may challenge wearing a face mask or covering. Aaron Miller, MD, a pediatric ophthalmologist at Houston Eye Associates and Academy secretary for Member Services, shares pearls from his experiences with his patients and their…

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Views 1514

Module 6: Maintain Business Development and Marketing Plans

JUN 03, 2020 By Sara Burns Rapuano, MBA, OCS, Ravi D Goel MD, Joy Woodke, COE, OCS, OCSR in Practice Operations, Risk Management, Medical Records, EHRs, Coronavirus, Regulatory

The COVID-19 pandemic has had a monumental financial and cultural impact on every practice — whether large, small, private or academic-based. Now, more than ever, a refocus on business development and marketing should be among your top recovery strategies.

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Views 566

Safely Reopening Your Optical Shop in a COVID-19 World 

JUN 01, 2020 in Coronavirus, Practice Operations, Strategic Planning, Risk Management

Many ophthalmic practices have been challenged with envisioning the future of what their physical optical shop retail experience will be like. How do you keep the optical shop open while ensuring patient safety? Can or should you take walk-ins? How do you manage patients try…

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Views 1111

Appearance is Everything: Tips for Gaining Patient Confidence During COVID-19 Recovery

MAY 21, 2020 in EHRs, Practice Operations, Staff Management, Risk Management, Lean Management, Coronavirus, Strategic Planning, Patient Satisfaction

Patients may be concerned about the risk of infection when coming to an in-clinic appointment. Broadly communicating your safety protocols with patients is vital. One of the best ways to reassure patients is to communicate what your practice is doing to prevent transmission…

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Views 1380

Consider Remote Work for COVID-19 Recovery and Beyond

MAY 19, 2020 in Coronavirus, Practice Operations, Risk Management, Staff Management, Strategic Planning

A standard procedure during the initial phase of the COVID-19 pandemic was to transition physicians and staff to remote work. As practices continue to reopen, remote work may remain an essential strategy for maintaining infection control and reducing expenses in your practic…

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Views 589

Positively Impact Your Patients With Direct Physician Communication on COVID-19 Safety Measures

MAY 18, 2020 in Coronavirus, Staff Management, Practice Operations, Risk Management, Strategic Planning

As your ophthalmic practices reopens, you may find that patients have concerns about the safety of in-practice visits. One of the most effective ways to minimize patients’ concerns is through a direct call from the ophthalmologist to the patient. Not only will this help alla…

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Views 701

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