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About the Blog

Practice Management Blog

Help and advice on running a successful practice, from the experts at the American Academy of Ophthalmic Executives. Articles featured in the AAOE's Practice Management Express email newsletter.

Practice Management Advice
1-15 of 15 results

Lesson Learned: Steps to Prevent Adverse Drug Reactions in Your Patients

SEP 03, 2019 By Mary Becka in EHRs, Medical Records, Practice Operations, Risk Management

In AAOE's recurring series, "Lesson Learned," practice administrator and immediate past AAOE board chair Mary Becka shares the story of one of her practice's employees, whose family member tragically passed away due to what is believed to have been an allergic reaction to IC…

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Views 20

Lesson Learned: The Perils of Warehousing Your Own Optical Inventory

SEP 03, 2019 By Anthony J Johnson MD in Practice Operations, Risk Management, Optical Dispensing, Financial Management

In AAOE's recurring series, "Lesson Learned," ophthalmologist and AAOE board member Anthony J Johnson, MD shares what led his practice to stop warehousing their contact lens inventory on site.

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Views 23

Protecting Your Practice from Embezzlement

APR 09, 2018 By Sara Burns Rapuano, MBA, OCS in Financial Management, Risk Management

Embezzlement poses a real threat to physician practices. If you do not have well-defined financial controls or monitor them closely, your staff may be able to pocket co-payments or other revenue, divert credit card payments to their own bank account, overpay themselves or th…

Comments 0

Views 334

Why You Need to Answer the Phone

MAR 13, 2018 By Sara Burns Rapuano, MBA, OCS in Staff Management, Regulatory, Risk Management

In most cases, the patient-care experience starts with that phone call. It prepares patients by educating and informing them about your office and what they can expect when they come to see you. It also extends the patient-care experience if they call back for medical questi…

Comments 0

Views 3652

Sexual Harassment at Work

MAR 01, 2018 By Ashley R Geary, JD in Regulatory, Risk Management, Staff Management

Under U.S. law, employers of 15 or more employees must comply with Title VII of the Civil Rights Act of 1964, which includes prevention and response to sexual harassment. Many states and cities also have anti-discrimination laws that may apply to smaller practices as well. H…

Comments 0

Views 225

Ransomware: Emerging Security Risk Facing Ophthalmology Practices—Is Your Data Protected?

FEB 12, 2018 in Risk Management, AAOE Program Highlights

Ransomware is a type of cyberattack that holds an organization's data for ransom. Safeguards are available to minimize these risks, but many providers don't know how vulnerable their IT systems and networks are until it's too late. This AAO 2017 course outlines concrete meth…

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Views 115

Protecting Your Practice from Ransomware and Other Cyberthreats

MAY 08, 2017 in Risk Management, Medical Records

With rapid adoption of electronic health records (and other clinical information systems, clinical and financial data are stored electronically. No one can afford to take cyber security lightly. This 2017 Mid-Year Forum session looked at actions you should take to protect yo…

Comments 0

Views 337

HIPAA Compliance in the Smartphone Age

APR 13, 2017 By Brenda Laigaie, JD, Ashley R Geary, JD in Practice Operations, Risk Management, Medical Records, Regulatory

Widespread use of mobile devices is rapidly changing how industries do business and, therefore, what they must do to ensure compliance with the law. The health care industry is no exception. As the use of portable devices to practice medicine rapidly increases, health provid…

Comments 0

Views 1790

A Physician's Guide to Avoiding Embezzlement

JAN 17, 2017 in Risk Management, AAOE Program Highlights

One in six doctors will experience embezzlement at some time during their practice years. A busy doctor is an easy target for embezzlement. Learn the importance of education, credit checks and drug screening in this AAO 2016 course, plus practice policies and procedures impl…

Comments 0

Views 254

The World of Audits: Strategies for Managing Audits for Fraud and Abuse, Coding, HIPAA, Meaningful Use, and Quality

FEB 19, 2016 in Risk Management, AAOE Program Highlights, Practice Operations, Billing, Regulatory, Medical Records

The medical field has entered into an era of audits. In this course capture from the AAOE Program of AAO 2015, instructor Brenda Laigaie, JD, discusses the myriad of audits that practices may become subject to and which parties will be involved in the audit.

Comments 0

Views 652

Best of E-Talk: The Legalities of Transferring Medical Records

AUG 06, 2015 in Risk Management, Best of E-Talk, Medical Records

Question: We recently received a medical record transfer request. The patient wants us to include all records that were sent to us from the physician who previously treated her while she was in another state. Can we legally send those notes? Or should the physician office to…

Comments 0

Views 321

Best of E-Talk: Shredding or Keeping Old Patient Charts

AUG 06, 2015 in Medical Records, Risk Management, Best of E-Talk

Question: We have a long-time patient that has two or three physical charts (due to the volume of visits not fitting in a single chart). Can we shred anything older than 10 years and just keep the most current records? Or, because he or she is still an active patient, do we…

Comments 0

Views 418

Managing Risk-Based Contracts Successfully: What You Need to Do (Webinar)

APR 28, 2015 in Risk Management, Financial Management, Webinar-Webcast

Are you about to enter into a risk-based arrangement with a payor, but unsure if the proposed payment model is manageable? Have you already signed a risk-based contract and need to know how to protect your interests? Experts in risk-based payment models will discuss how to m…

Comments 0

Views 78

Telephone Screening of Ophthalmic Problems: Sample Contact Forms and Screening Guideline

OCT 01, 2010 By Anne M Menke RN PhD in Practice Operations, Risk Management

Each day, countless patients call their ophthalmologist to report problems and seek advice. During the day, physicians rely upon their office staff to screen these calls and schedule appointments. This article addresses the risks posed by telephone screening and suggests ste…

Comments 0

Views 341

Record Retention and Destruction

JUL 01, 2007 By Anne M Menke RN PhD in Risk Management, Practice Operations

To ensure that present and future patient needs are adequately met, and that allegations of malpractice can be successfully defended, retain records according to the following guidelines. Once the retention guidelines have been met, the records may be destroyed with physicia…

Comments 0

Views 124

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