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Practice Management Advice
Help and advice on running a successful practice, from the experts at the American Academy of Ophthalmic Executives. Articles featured in the AAOE's Practice Management Express email newsletter.
1-20 of 66 results
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‘We are Resilient’: Administrators Share Their COVID-19 Practice Success Pearls

AUG 06, 2020 in Staff Management, Practice Operations, Coronavirus, Patient Satisfaction, Strategic Planning, Best of E-Talk

As the pandemic continues, it’s easy to lose sight of the substantial ways in which ophthalmic practices have addressed the challenges of safely caring for patients while keeping the practice running. Undeterred, Kathie Riebling, CMPE, CPC, administrator at Wagner Macular &…

Comments 0

Views 494

E-Talk Pearls: Responding to Negative Online Patient Reviews

JUL 15, 2020 in Marketing, Best of E-Talk, Patient Satisfaction

E-Talk is a free member benefit that provides a daily forum for crowd-sourced practice management advice. This week Elise Levine, MAG, Director of Business Development at Eye Med Management Solutions, shared a pearl on how to address the unfortunate scenario faced by many pr…

Comments 0

Views 176

Best of E-Talk: Collecting Deductibles

JAN 13, 2017 in Billing, Best of E-Talk

Question: How should I handle patients who have high deductibles, yet refuse to pay at the time of service?

Comments 0

Views 716

Best of E-Talk: Charging for Refraction

JAN 13, 2017 in Billing, Best of E-Talk

Question: How often should I charge my patients for a refraction?

Comments 0

Views 774

Best of E-Talk: Collecting at Time of Service

DEC 08, 2016 in Billing, Best of E-Talk

Question: This coming year, our practice would like to collect a set dollar amount at check-in for patients with high-deductible plans who have not met their deductible. We plan to let the patients' know we will collect a set fee and, once the payer processes the claim, will…

Comments 0

Views 378

Best of E-Talk: Charging for Medical Records

DEC 08, 2016 in Billing, Best of E-Talk

Question: Is it legal to charge the patient for transferring their medical records to another physician’s office?

Comments 0

Views 296

Best of E-Talk: Nondiscrimination Notices

NOV 17, 2016 in Best of E-Talk, Regulatory

Question: Is it always necessary to post a “Notice of Nondiscrimination” in their office and on their website?

Comments 0

Views 163

Best of E-Talk: Patient Welcome Letters

NOV 17, 2016 in Best of E-Talk, Practice Operations

Question: Our practice is in the process of updating our office’s patient forms. What should we include in our welcome letter to new patients?

Comments 0

Views 198

Best of E-Talk: Patient Co-Management

NOV 03, 2016 in Practice Operations, Best of E-Talk, Contracts

Question: Is it safe to assume that a referring physician is always co-managing or should we call his or her office to make sure?

Comments 0

Views 265

Best of E-Talk: Cell Phone Misuse

NOV 03, 2016 in Staff Management, Best of E-Talk, Practice Operations

Question: Until recently, my clinic has allowed employees to have access to their cell phones at all times. Our board, however, has just approved a “no cell phone” policy. What is an appropriate punishment if employees violate this new policy?

Comments 0

Views 327

Best of E-Talk: Cash-Drawer Shortages

OCT 06, 2016 in Best of E-Talk, Practice Operations

Question: Our practice has run into issues with cash drawers. I trust our staff, but we’ve come up short multiple times recently. What are some good ways to make sure this doesn’t continue to happen?

Comments 0

Views 153

Best of E-Talk: Part-Time Benefits

OCT 06, 2016 in Staff Management, Best of E-Talk

What type of benefits (if any) do most practices offer their part-time employees?

Comments 0

Views 123

Best of E-Talk: Giving Out Prisoner Medical Information

SEP 22, 2016 in Best of E-Talk, Regulatory

Question: How do HIPAA rules apply when the patient is incarcerated?

Comments 0

Views 179

Best of E-Talk: Dealing with Optical Theft

SEP 22, 2016 in Best of E-Talk, Practice Operations

Question: A patient came in for an appointment and brought along their partner, who is not a patient with our practice. After the appointment, they both went to optical so the patient could order some glasses. While the opticians were distracted with the patient, the partner…

Comments 0

Views 128

Best of E-Talk: Patient Phone Calls

SEP 09, 2016 in Practice Operations, Best of E-Talk

Question: How do practices manage the high volume of patient calls to an office, including requests for prescription refills? Are extra staff members necessary?

Comments 0

Views 280

Best of E-Talk: Family Members in the Office and Elderly ‘Drop-Off’ Patients

SEP 09, 2016 in Best of E-Talk, Practice Operations

Question: We often have patients bring multiple family members with them to their office visits. However, our office space is not sufficient to accommodate this. Conversely, we also have patients who are dropped off by a skilled facility or retirement home and don’t have any…

Comments 0

Views 139

Best of E-Talk: How to Negotiate Extra Paid Time Off

AUG 18, 2016 in Staff Management, Best of E-Talk

When hiring a seasoned and experienced employee, do any practices negotiate additional paid vacation to what is already specified in the office policy?

Comments 0

Views 135

Best of E-Talk: How to Determine Employee/Contractor Status

AUG 18, 2016 in Best of E-Talk

I have a prospective hire for a full-time advertised position who wants to be paid as a 1099 employee (i.e., an independent contractor). Can I legally accommodate this?

Comments 0

Views 95

Best of E-Talk: Keeping Track of Protected Patient Information

AUG 04, 2016 in Best of E-Talk, Practice Operations

Question: For the purpose of logging protected health information, should we be documenting every external communication that might contain this type of info?

Comments 0

Views 313

Best of E-Talk: Managing No-Shows

AUG 04, 2016 in Practice Operations, Best of E-Talk

Question: Our office is experiencing increased “no-show” rates. We send two letters to alert the patient of the “no-show,” but this is adding an administrative cost. How do other practices manage this situation?

Comments 0

Views 312

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