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  • About the Blog

    Practice Management Blog

    Help and advice on running a successful practice, from the experts at the American Academy of Ophthalmic Executives. Articles featured in the AAOE's Practice Management Express email newsletter.

  • Practice Management Advice

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    ‘We are Resilient’: Administrators Share Their COVID-19 Practice Success Pearls
    AUG 06, 2020 in Staff Management, Practice Operations, Coronavirus, Patient Satisfaction, Strategic Planning, Best of E-Talk
    As the pandemic continues, it’s easy to lose sight of the substantial ways in which ophthalmic practices have addressed the challenges of safely caring for patients while keeping the practice running. Undeterred, Kathie Riebling, CMPE, CPC, administrator at Wagner Macular &…
    • Comments 0
    • Views 474
    E-Talk Pearls: Responding to Negative Online Patient Reviews
    JUL 15, 2020 in Marketing, Best of E-Talk, Patient Satisfaction
    E-Talk is a free member benefit that provides a daily forum for crowd-sourced practice management advice. This week Elise Levine, MAG, Director of Business Development at Eye Med Management Solutions, shared a pearl on how to address the unfortunate scenario faced by many pr…
    • Comments 0
    • Views 104
    Best of E-Talk: Collecting Deductibles
    JAN 13, 2017 in Billing, Best of E-Talk
    Question: How should I handle patients who have high deductibles, yet refuse to pay at the time of service?
    • Comments 0
    • Views 692
    Best of E-Talk: Charging for Refraction
    JAN 13, 2017 in Billing, Best of E-Talk
    Question: How often should I charge my patients for a refraction?
    • Comments 0
    • Views 737
    Best of E-Talk: Collecting at Time of Service
    DEC 08, 2016 in Billing, Best of E-Talk
    Question: This coming year, our practice would like to collect a set dollar amount at check-in for patients with high-deductible plans who have not met their deductible. We plan to let the patients' know we will collect a set fee and, once the payer processes the claim, will…
    • Comments 0
    • Views 371
    Best of E-Talk: Charging for Medical Records
    DEC 08, 2016 in Billing, Best of E-Talk
    Question: Is it legal to charge the patient for transferring their medical records to another physician’s office?
    • Comments 0
    • Views 282
    Best of E-Talk: Nondiscrimination Notices
    NOV 17, 2016 in Best of E-Talk, Regulatory
    Question: Is it always necessary to post a “Notice of Nondiscrimination” in their office and on their website?
    • Comments 0
    • Views 161
    Best of E-Talk: Patient Welcome Letters
    NOV 17, 2016 in Best of E-Talk, Practice Operations
    Question: Our practice is in the process of updating our office’s patient forms. What should we include in our welcome letter to new patients?
    • Comments 0
    • Views 197
    Best of E-Talk: Patient Co-Management
    NOV 03, 2016 in Practice Operations, Best of E-Talk, Contracts
    Question: Is it safe to assume that a referring physician is always co-managing or should we call his or her office to make sure?
    • Comments 0
    • Views 255
    Best of E-Talk: Cell Phone Misuse
    NOV 03, 2016 in Staff Management, Best of E-Talk, Practice Operations
    Question: Until recently, my clinic has allowed employees to have access to their cell phones at all times. Our board, however, has just approved a “no cell phone” policy. What is an appropriate punishment if employees violate this new policy?
    • Comments 0
    • Views 325
    Best of E-Talk: Cash-Drawer Shortages
    OCT 06, 2016 in Best of E-Talk, Practice Operations
    Question: Our practice has run into issues with cash drawers. I trust our staff, but we’ve come up short multiple times recently. What are some good ways to make sure this doesn’t continue to happen?
    • Comments 0
    • Views 152
    Best of E-Talk: Part-Time Benefits
    OCT 06, 2016 in Staff Management, Best of E-Talk
    What type of benefits (if any) do most practices offer their part-time employees?
    • Comments 0
    • Views 121
    Best of E-Talk: Giving Out Prisoner Medical Information
    SEP 22, 2016 in Best of E-Talk, Regulatory
    Question: How do HIPAA rules apply when the patient is incarcerated?
    • Comments 0
    • Views 176
    Best of E-Talk: Dealing with Optical Theft
    SEP 22, 2016 in Best of E-Talk, Practice Operations
    Question: A patient came in for an appointment and brought along their partner, who is not a patient with our practice. After the appointment, they both went to optical so the patient could order some glasses. While the opticians were distracted with the patient, the partner…
    • Comments 0
    • Views 125
    Best of E-Talk: Patient Phone Calls
    SEP 09, 2016 in Practice Operations, Best of E-Talk
    Question: How do practices manage the high volume of patient calls to an office, including requests for prescription refills? Are extra staff members necessary?
    • Comments 0
    • Views 269
    Best of E-Talk: Family Members in the Office and Elderly ‘Drop-Off’ Patients
    SEP 09, 2016 in Best of E-Talk, Practice Operations
    Question: We often have patients bring multiple family members with them to their office visits. However, our office space is not sufficient to accommodate this. Conversely, we also have patients who are dropped off by a skilled facility or retirement home and don’t have any…
    • Comments 0
    • Views 137
    Best of E-Talk: How to Negotiate Extra Paid Time Off
    AUG 18, 2016 in Staff Management, Best of E-Talk
    When hiring a seasoned and experienced employee, do any practices negotiate additional paid vacation to what is already specified in the office policy?
    • Comments 0
    • Views 135
    Best of E-Talk: How to Determine Employee/Contractor Status
    AUG 18, 2016 in Best of E-Talk
    I have a prospective hire for a full-time advertised position who wants to be paid as a 1099 employee (i.e., an independent contractor). Can I legally accommodate this?
    • Comments 0
    • Views 94
    Best of E-Talk: Keeping Track of Protected Patient Information
    AUG 04, 2016 in Best of E-Talk, Practice Operations
    Question: For the purpose of logging protected health information, should we be documenting every external communication that might contain this type of info?
    • Comments 0
    • Views 304
    Best of E-Talk: Managing No-Shows
    AUG 04, 2016 in Practice Operations, Best of E-Talk
    Question: Our office is experiencing increased “no-show” rates. We send two letters to alert the patient of the “no-show,” but this is adding an administrative cost. How do other practices manage this situation?
    • Comments 0
    • Views 305
    1-20 of 66 results
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