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  • Practice Management Advice

  • Help and advice on running a successful practice, from the experts at the American Academy of Ophthalmic Executives. Articles featured in the AAOE's Practice Management Express email newsletter.

  • 1-7 of 7 results
    Connect Your Low-Vision Patients With Free Support Services from Hadley
    FEB 01, 2021 By Jill Maher, MA, COE, Joan Jaeger, MA, MBA in Patient Satisfaction, Coronavirus, Referrals
    Jill Maher, MA, COE and Joan Jaeger, MA, MBA share information about Hadley, an invaluable free resource for patients struggling with visual impairment who have no support during the coronavirus pandemic.
    • Comments 0
    • Views 310
    Creating a Culture of Change in Your Practice: Making Key Changes & Wins in Our Practice
    SEP 12, 2018 By Rhonda Buckholtz, CPC in Marketing, Referrals, Patient Satisfaction
    Part 3 of a three-part series about creating a culture of change in your practice, Rhonda Buckholtz, chief compliance officer at Century Vision Global, LLC., discusses the final phase in practice change—looking for key changes and wins.
    • Comments 0
    • Views 392
    Stories from the Field: An Interview with Heather Modjesky
    AUG 27, 2018 By Heather Modjesky, COE in Patient Satisfaction, Marketing, Referrals
    In AAOE's first "Stories from the Field" interview, Heather Modjesky, COE, administrator for Conestoga Eye PC in Lancaster, Pa. discusses her most memorable ophthalmic practice experience and what she would choose for a superpower.
    • Comments 0
    • Views 205
    Creating a Culture of Change in Your Practice: Creating Productive Tension
    JUL 26, 2018 By Rhonda Buckholtz, CPC in Patient Satisfaction, Marketing, Referrals
    In Part 2 of a three-part series about creating a culture of change in your practice, Rhonda Buckholtz, chief compliance officer at Century Vision Global, LLC., discusses why creating tension means empowering our employees to speak up when things aren’t working.
    • Comments 0
    • Views 208
    The 3 Most Common Online Negative Reviews and How to Avoid Them
    MAY 07, 2018 By Jill Maher, COE, MA in Marketing, Referrals, Patient Satisfaction
    The top three patient complaints in ophthalmology practices are: (1) wait time; (2) customer service (either process-related or personal skills); and (3) patients feeling they did not receive a thorough examination. Focusing your attention to these complaints can help you av…
    • Comments 0
    • Views 783
    Best of E-Talk: Claim Denials Due to Referring Physician
    FEB 24, 2016 in Referrals, Best of E-Talk
    Question: I work for a retina specialist who recently treated a referral patient. Upon billing, Medicare denied everything except for the office visit, stating, “The referring provider is not eligible to order.” This provider only referred the patient to our practice — they…
    • Comments 0
    • Views 206
    Best of E-Talk: Referrals Within Multispecialty Practices
    SEP 03, 2015 in Referrals, Best of E-Talk
    Question: We have two physicians in our practice, one of whom is a retina specialist. If physician A refers a patient to physician B (and physician B has never seen the patient prior), are we able to bill as a new patient for physician B? Or do we have to bill as an establis…
    • Comments 0
    • Views 149
    1-7 of 7 results
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