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Practice Management Advice
As ophthalmic practices continue to face decreasing profit margins, the Academy continues to offer lean principles that can make a dramatic difference in your practice. Focusing on small, incremental changes can produce immediate results. AAOE will provide 52 Weeks of Lean tips in 2023 to help you improve efficiency and maximize profitability.
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Strengthening Relationships Will Grow Your Practice

FEB 17, 2023 in Managing Your Practice, Marketing, Patient Satisfaction, Referrals

Patient loyalty and referrals are a critical component of building a successful ophthalmic practice. Here are some tips for growing your small practice.

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Views 78

Connect Your Low-Vision Patients With Free Support Services from Hadley

FEB 01, 2021 By Jill Maher, MA, COE, Joan Jaeger, MA, MBA in Patient Satisfaction, Coronavirus, Referrals

Jill Maher, MA, COE and Joan Jaeger, MA, MBA share information about Hadley, an invaluable free resource for patients struggling with visual impairment who have no support during the coronavirus pandemic.

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Views 335

Creating a Culture of Change in Your Practice: Making Key Changes & Wins in Our Practice

SEP 12, 2018 By Rhonda Buckholtz, CPC in Marketing, Referrals, Patient Satisfaction

Part 3 of a three-part series about creating a culture of change in your practice, Rhonda Buckholtz, chief compliance officer at Century Vision Global, LLC., discusses the final phase in practice change—looking for key changes and wins.

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Views 400

Stories from the Field: An Interview with Heather Modjesky

AUG 27, 2018 By Heather Modjesky, COE in Patient Satisfaction, Marketing, Referrals

In AAOE's first "Stories from the Field" interview, Heather Modjesky, COE, administrator for Conestoga Eye PC in Lancaster, Pa. discusses her most memorable ophthalmic practice experience and what she would choose for a superpower.

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Views 207

Creating a Culture of Change in Your Practice: Creating Productive Tension

JUL 26, 2018 By Rhonda Buckholtz, CPC in Patient Satisfaction, Marketing, Referrals

In Part 2 of a three-part series about creating a culture of change in your practice, Rhonda Buckholtz, chief compliance officer at Century Vision Global, LLC., discusses why creating tension means empowering our employees to speak up when things aren’t working.

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Views 210

The 3 Most Common Online Negative Reviews and How to Avoid Them

MAY 07, 2018 By Jill Maher, COE, MA in Marketing, Referrals, Patient Satisfaction

The top three patient complaints in ophthalmology practices are: (1) wait time; (2) customer service (either process-related or personal skills); and (3) patients feeling they did not receive a thorough examination. Focusing your attention to these complaints can help you av…

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Views 815

Best of E-Talk: Claim Denials Due to Referring Physician

FEB 24, 2016 in Referrals, Best of E-Talk

Question: I work for a retina specialist who recently treated a referral patient. Upon billing, Medicare denied everything except for the office visit, stating, “The referring provider is not eligible to order.” This provider only referred the patient to our practice — they…

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Views 209

Best of E-Talk: Referrals Within Multispecialty Practices

SEP 03, 2015 in Referrals, Best of E-Talk

Question: We have two physicians in our practice, one of whom is a retina specialist. If physician A refers a patient to physician B (and physician B has never seen the patient prior), are we able to bill as a new patient for physician B? Or do we have to bill as an establis…

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Views 150

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