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About the Blog

Practice Management Blog

Help and advice on running a successful practice, from the experts at the American Academy of Ophthalmic Executives. Articles featured in the AAOE's Practice Management Express email newsletter.

Practice Management Advice
1-6 of 6 results

Creating a Culture of Change in Your Practice: Making Key Changes & Wins in Our Practice

SEP 12, 2018 By Rhonda Buckholtz, CPC in Marketing, Referrals, Patient Satisfaction

Part 3 of a three-part series about creating a culture of change in your practice, Rhonda Buckholtz, chief compliance officer at Century Vision Global, LLC., discusses the final phase in practice change—looking for key changes and wins.

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Views 349

Stories from the Field: An Interview with Heather Modjesky

AUG 27, 2018 By Heather Modjesky, COE in Patient Satisfaction, Marketing, Referrals

In AAOE's first "Stories from the Field" interview, Heather Modjesky, COE, administrator for Conestoga Eye PC in Lancaster, Pa. discusses her most memorable ophthalmic practice experience and what she would choose for a superpower.

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Views 197

Creating a Culture of Change in Your Practice: Creating Productive Tension

JUL 26, 2018 By Rhonda Buckholtz, CPC in Patient Satisfaction, Marketing, Referrals

In Part 2 of a three-part series about creating a culture of change in your practice, Rhonda Buckholtz, chief compliance officer at Century Vision Global, LLC., discusses why creating tension means empowering our employees to speak up when things aren’t working.

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Views 183

The 3 Most Common Online Negative Reviews and How to Avoid Them

MAY 07, 2018 By Jill Maher, BA, COE, MA in Marketing, Referrals, Patient Satisfaction

The top three patient complaints in ophthalmology practices are: (1) wait time; (2) customer service (either process-related or personal skills); and (3) patients feeling they did not receive a thorough examination. Focusing your attention to these complaints can help you av…

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Views 581

Best of E-Talk: Claim Denials Due to Referring Physician

FEB 24, 2016 in Referrals, Best of E-Talk

Question: I work for a retina specialist who recently treated a referral patient. Upon billing, Medicare denied everything except for the office visit, stating, “The referring provider is not eligible to order.” This provider only referred the patient to our practice — they…

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Views 183

Best of E-Talk: Referrals Within Multispecialty Practices

SEP 03, 2015 in Referrals, Best of E-Talk

Question: We have two physicians in our practice, one of whom is a retina specialist. If physician A refers a patient to physician B (and physician B has never seen the patient prior), are we able to bill as a new patient for physician B? Or do we have to bill as an establis…

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Views 130

1-6 of 6 results

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