Practice Management Advice

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From Late to Great: The Rewards of Staff Attendance Incentives

MAY 25, 2023 in Staff Management, Practice Operations, Managing Your Practice

How implementing an incentive program has effectively boosted morale, reduced the occurrences of tardiness and absences and enabled the staff at this practice to dedicate attention towards delivering exceptional care to their patients.

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Views 31

Physician Departures: 4 Medical Professional Liability Tips to Consider

MAY 24, 2023 in Risk Management, Staff Management, Managing Your Practice, Practice Operations

Ophthalmologists leave practices for many reasons, including illness, retirement, changes in employment status and personal or family needs. The goal is to ensure continuity of care and avoid allegations of patient abandonment. Here are four key considerations.

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Views 50

Successful Clinical Team Training, Part 5

MAY 14, 2023 in Practice Ownership, Managing Your Practice, Practice Operations, Staff Management

Ensuring you maintain a staff that will help grow the practice — “perennial bloomers,” if you will — requires a continuous investment of evaluation and feedback. There is a time to praise and encourage and a time to coach and correct.

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Views 42

Successful Clinical Team Training, Part 4

MAY 09, 2023 in Managing Your Practice, Practice Operations, Staff Management, Practice Ownership

The best new hires are like sponges, and it is key to make sure they are soaking up their education and not drowning in too much information too fast. Focus on the fundamentals and build skills from there. There will always be more to learn, even after decades in the profess…

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Views 84

Seeing Results: Employee Recognition From Patients Boosts the Overall Experience

MAY 05, 2023 in Patient Satisfaction, Staff Management, Managing Your Practice

Patient recognition reward programs acknowledge and reward employees who receive compliments from patients, leading to increased staff morale, motivation, exceptional patient care, and the success of the practice.

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Views 69

Successful Clinical Team Training, Part 3

APR 28, 2023 in Practice Ownership, Staff Management, Managing Your Practice, Practice Operations

What are your must-have versus your nice-to-have traits? Once you define your expectations it’s time to begin your search.

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Views 48

Successful Clinical Team Training, Part 2

APR 24, 2023 in Practice Ownership, Practice Operations, Staff Management, Managing Your Practice

Communicate the plan for bringing in and training new staff with all departments. Foster a team spirit for group success, not a fear that they could be replaced.

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Views 85

Successful Clinical Team Training, Part 1

APR 12, 2023 in Staff Management, Managing Your Practice, Practice Ownership, Practice Operations

Solo practitioners just starting practice may find themselves training new technicians while large groups may have experienced trainers and programs. In either case and all the circumstances in between, choosing who will train new staff is crucial. Recruit willing and able t…

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Views 240

Writing Employment Ads and Attracting Talent in a Post-Pandemic World

MAR 23, 2023 By Nancy Baker in Staff Management, Managing Your Practice, Practice Operations, Practice Ownership

Utilize these tips to target the personalities and engage the interest of the talent you want to hire.

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Views 104

10 Tech Solutions to Improve Efficiency

MAR 14, 2023 in Managing Your Practice, EHRs, Practice Operations, Lean Management, Staff Management, Patient Satisfaction

The need for increased efficiency has become more urgent than ever as practices work with limited staff and resources. Here are 10 tips from AAOE® board leaders to help you improve your workflow.

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Views 364

Top Hiring Tips: An Interview With Joanne Mansour

MAR 13, 2023 in Managing Your Practice, Viewpoint, Staff Management

Ophthalmic practices face an unprecedented shortage of practice staff. AAOE® reached out to Joanne Mansour, OCSR, practice administrator at The Virginia Retina Center, who has successfully hired and retained new staff.

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Views 212

Small Practice Hat Trick

FEB 02, 2023 in Practice Operations, Managing Your Practice, Staff Management

In a small ophthalmic practice, a series of related accomplishments often comes from one employee who wears many hats.

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Views 201

Viewpoint: 5 More Tips to Improve Customer Service

OCT 24, 2022 By Stephanie Collins Mangham, MBA, COA, OCSR, Mike Lyons, MHRIR, Megan Odell, MHHR, Melissa Hartig, MSHA in Managing Your Practice, Viewpoint, Patient Satisfaction, Staff Management

Creating a stellar customer service training program requires a change in your practice culture beyond training staff in the basics. Austin Retina Associates share five more useful tips in their two-part series on creating a successful customer service training program.

Comments 0
Views 130

Viewpoint: 5 Tips to Improve Customer Service

OCT 17, 2022 By Stephanie Collins Mangham, MBA, COA, OCSR, Mike Lyons, MHRIR, Megan Odell, MHHR, Melissa Hartig, MSHA in Patient Satisfaction, Viewpoint, Staff Management, Managing Your Practice

When it comes to customer service, it is absolutely vital to train your staff about what you expect. You also need to illustrate what good service for patients looks like to you. Here are five tips to get you started on improving customer service training in your practice.

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Views 201

Techspectations: Traits Expected in Ophthalmic Technicians

SEP 07, 2022 By Heather Hambrick Dunn, COA, OCS, OCSR, Jessica A Schroeder, CPC, MPH, OCS in Managing Your Practice, Staff Management, Practice Ownership

Heather Dunn, COA, OCS OCSR interviews Jessica Schroeder, CPC, MPH, OCS.

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Views 161

Practice Interview: Why You Can and Should Build a DIY Leadership Training Program in Your Practice

AUG 22, 2022 By Mike Lyons, MHRIR, Stephanie Collins Mangham, MBA, COA, OCSR, Megan Odell, MHHR, Melissa Hartig, MSHA in Managing Your Practice, Professional Growth, Practice Operations, Staff Management

Who drives the culture of your practice? Your entire practice team does. But what if none of your staff have ever led before?

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Views 147

Revisiting Top Recruiting Tips for Technicians

JUL 19, 2022 By Heather Hambrick Dunn, COA, OCS, OCSR in Managing Your Practice, Staff Management, Practice Operations, Practice Ownership

A year has passed but the need for proficient ophthalmic technicians remains in the national spotlight. If you missed these articles and need help recalling the wisdom they imparted, here are some key takeaways with an invitation to revisit tips from seasoned physicians and…

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Views 187

A Practice Administrator’s Observations on the New Normal

JUL 18, 2022 By Savory A Turman, COMT in Managing Your Practice, Lean Management, Staff Management, Professional Growth, Practice Operations, Coronavirus

The COVID-19 pandemic has brought about tremendous changes in our world. Some people presume that the ending of the pandemic will be a return to “normal,” a return to pre-pandemic behaviors, philosophies and work trends. This is a false hope and a successful leader will reco…

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Views 2

Standard Operating Procedures Can Enhance Your Practice Efficiency

JUL 08, 2022 By Savory A Turman, COMT in Professional Growth, Practice Operations, Lean Management, Managing Your Practice, Staff Management

Incorporating SOPs into your practice will make a significant difference in how efficient your team can be and will curb the ramp-up time needed when a new hire joins the organization.

Comments 0
Views 18

Stay Interviews: Why They Can Give You An Edge in a Competitive Market

JUN 22, 2022 By Savory A Turman, COMT in Professional Growth, Practice Operations, Staff Management

Why wait until an employee is unhappy and leaving to ask them what could be changed to keep them at the company?

Comments 0
Views 96

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