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Practice Management Blog

Help and advice on running a successful practice, from the experts at the American Academy of Ophthalmic Executives. Articles featured in the AAOE's Practice Management Express email newsletter.

Practice Management Advice
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1-20 of 24 results

Why You Need to Answer the Phone

MAR 13, 2018 By Sara Burns Rapuano, MBA, OCS in Staff Management, Regulatory, Risk Management

In most cases, the patient-care experience starts with that phone call. It prepares patients by educating and informing them about your office and what they can expect when they come to see you. It also extends the patient-care experience if they call back for medical questi…

Comments 0

Views 1621

Sexual Harassment at Work

MAR 01, 2018 By Ashley R Geary in Regulatory, Risk Management, Staff Management

Under U.S. law, employers of 15 or more employees must comply with Title VII of the Civil Rights Act of 1964, which includes prevention and response to sexual harassment. Many states and cities also have anti-discrimination laws that may apply to smaller practices as well. H…

Comments 0

Views 182

An Expert Trainer’s Advice for Finding Great Technicians

SEP 27, 2017 By Jane T Shuman, COE COT MSM OCS in Webinar-Webcast, Staff Management

Jane Shuman discusses the greatest obstacle to recruiting, training and retaining qualified technicians, plus her pearls for hiring great staff.

Comments 0

Views 251

How to Train -- and Retain -- Ophthalmic Technicians

SEP 27, 2017 By Jane T Shuman, COE COT MSM OCS in Staff Management, Webinar-Webcast

To meet increased demand for ophthalmic technicians, many practices have begun hiring people without eye care experience. To keep them in these roles long-term, you need to provide effective training.

Comments 0

Views 567

Getting the Right Fit: Tips on Succession Planning for Your Next Practice Administrator

AUG 16, 2017 By Joy Woodke, COE, OCS, OCSR in Staff Management, Webinar-Webcast

When planning the succession of your practice administrator one of the greatest obstacles may be finding the right person for the job. Each practice is unique and identifying the expectations for your new administrator is the first step during this transition. Understanding…

Comments 0

Views 184

How to Deal With Difficult Patients

JAN 17, 2017 in Staff Management, AAOE Program Highlights

This recorded AAO 2016 course reviews several concepts and topics related to handling difficult patients.

Comments 0

Views 150

Best of E-Talk: Cell Phone Misuse

NOV 03, 2016 in Staff Management, Best of E-Talk, Practice Operations

Question: Until recently, my clinic has allowed employees to have access to their cell phones at all times. Our board, however, has just approved a “no cell phone” policy. What is an appropriate punishment if employees violate this new policy?

Comments 0

Views 254

Best of E-Talk: Part-Time Benefits

OCT 06, 2016 in Staff Management, Best of E-Talk

What type of benefits (if any) do most practices offer their part-time employees?

Comments 0

Views 103

Best of E-Talk: How to Negotiate Extra Paid Time Off

AUG 18, 2016 in Staff Management, Best of E-Talk

When hiring a seasoned and experienced employee, do any practices negotiate additional paid vacation to what is already specified in the office policy?

Comments 0

Views 132

Best of E-Talk: Purchasing Scrubs for Staff

JUN 02, 2016 in Staff Management, Best of E-Talk

We are in the process of buying scrubs for our techs. How many pairs of scrubs do other practices provide for their part-time and full-time staff?

Comments 0

Views 280

Best of E-Talk: How to Manage Scribes’ Downtime

MAY 18, 2016 in Staff Management, Best of E-Talk

Question: Does anyone have a written policy about how scribes can make up hours if their doctor is out? In my practice, a few scribes come in and hang around for hours, but don’t offer to help in other areas.

Comments 0

Views 240

Best of E-Talk: Granting Employee Time Off

MAY 05, 2016 in Best of E-Talk, Staff Management

We have always tried to be flexible with employees that have family emergencies, house closings, family issues, etc. However, I feel like I’m being taken advantage of. An employee requested a half day off for their daughter’s baseball game. I had them take the full day off i…

Comments 0

Views 224

Best of E-Talk: Motivating Staff to Help With Clinical Trials

APR 21, 2016 in Practice Operations, Best of E-Talk, Staff Management

My practice is involved in a clinical trial, and we need to motivate staff to help the study coordinators find the “perfect match.” Can anyone offer some incentives that work well?

Comments 0

Views 53

Best of E-Talk: Clinic Rescheduling and Doctor Leave

MAR 24, 2016 in Practice Operations, Best of E-Talk, Staff Management

Question: How far in advance do you schedule patients? How far in advance do you have doctors request time off? Has anyone had issues with rescheduling patients due to a change in the doctor’s schedule?

Comments 0

Views 177

Developing Social Media Strategies and Policies

FEB 24, 2016 in Staff Management, AAOE Program Highlights, Marketing

More than a billion people around the world use social media daily. It is imperative that providers and business managers learn how to manage and use this communication channel, particularly as it relates to them as employers, health-care providers and business owners.

Comments 0

Views 136

Best of E-Talk: Travel Reimbursement for Staff

FEB 24, 2016 in Practice Operations, Financial Management, Staff Management, Best of E-Talk

Our practice doesn’t have an official policy for reimbursing employees who float around to our multiple offices. We do, however, have a verbal agreement that employees who travel from one location to another in a given day will receive $40. This can get quite costly, though.…

Comments 0

Views 139

Best of E-Talk: Time Off Without Pay

FEB 03, 2016 in Staff Management, Best of E-Talk, Practice Operations

Our practice currently does not allow staff to request time off without pay when they have vacation or sick time available. However, we are thinking about revising this policy. Does anyone have advice on this topic?

Comments 0

Views 227

Best of E-Talk: Social Media Office Policies

JAN 06, 2016 in Staff Management, Practice Operations, Best of E-Talk

Question: Are there any common social media policies I should consider implementing for my employee handbook?

Comments 0

Views 132

Best of E-Talk: Employee Discounts

DEC 08, 2015 in Best of E-Talk, Staff Management, Practice Operations

What are some policy options for employee and family discounts? More specifically, how should my practice collect for optical items sold to employees?

Comments 0

Views 285

Best of E-Talk: Background Checks

DEC 08, 2015 in Practice Operations, Staff Management, Best of E-Talk

Question: My practice was recently advised by our IT consultant that to meet the Security Risk Analysis requirements for CMS/Meaningful Use Stage 2, we need to run either background or credit checks on each of our employees. However, we have no reason not to trust our staff.…

Comments 0

Views 228

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