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About the Blog

Practice Management Blog

Help and advice on running a successful practice, from the experts at the American Academy of Ophthalmic Executives. Articles featured in the AAOE's Practice Management Express email newsletter.

Practice Management Advice
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1-20 of 34 results

Teleophthalmology: How to Get Started

MAR 23, 2020 in Staff Management, Practice Operations, Coronavirus

Prompted by the COVID-19 pandemic, the Centers for Medicare & Medicaid Services has allowed health care practices to provide outpatient telehealth services to patients in remote locations.

Comments 0

Views 4724

Coronavirus Impact: Telemedicine Considerations

MAR 21, 2020 in Risk Management, Lean Management, Coronavirus, Practice Operations, Staff Management

Academy and AAOE staff and members share these telemedicine considerations as practices face challenges related to the coronavirus pandemic.

Comments 0

Views 1803

Coronavirus Impact: Stress Management Advice

MAR 21, 2020 in Staff Management, Lean Management, Practice Operations, Coronavirus, Professional Growth

The coronavirus pandemic can induce significant anxiety for practice managers. Here is some stress management advice you can use.

Comments 0

Views 599

Coronavirus Impact: Teleworking Considerations

MAR 21, 2020 in Staff Management, Risk Management, Coronavirus, Practice Operations, Lean Management

Many ophthalmic practice employee are learning to work remotely due to the coronavirus. Here is some guidance and resources for using a telework strategy to keep practice operations going.

Comments 0

Views 766

Coronavirus Impact: Practice Operations and Safety Considerations

MAR 21, 2020 in Staff Management, Coronavirus, Practice Operations, Risk Management

The following are practice operations and safety problem-solving considerations shared by Academy and AAOE staff and members aimed at the challenges we face related to the coronavirus.

Comments 0

Views 1948

Coronavirus Impact: Financial and Employment Considerations

MAR 20, 2020 in Staff Management, Risk Management, Coronavirus, Practice Operations, Financial Management

The coronavirus pandemic creates financial and employment challenges for ophthalmic practices. Academy and AAOE staff and members share guidance and resources.

Comments 0

Views 1911

How to Develop and Retain a Top-Notch Technician Team

FEB 11, 2019 By Sara Burns Rapuano, MBA, OCS in Staff Management

Long-term technicians are the backbone of a well-run office. They provide the stability and institutional knowledge to optimize patient flow. But hiring, training and retaining technicians is one of the biggest challenges for practice administrators.

Comments 0

Views 930

AAOE Keynote Address: Leadership is a Privilege

NOV 15, 2018 in Staff Management, AAOE Program Highlights

Join speaker Dr. Jackie Frieberg as she unpacks the character strengths of gutsy leaders and shows you how these strengths play out in some of the world’s most admired companies. This presentation is about the kind of leadership that chooses service over self-interest an…

Comments 0

Views 97

My Top Four Picks for Developing My Leadership Skills

AUG 14, 2018 By Natalie M Loyacano, COMT, OCSR in Staff Management

As practice managers, we are the leaders for our organizations. Our leadership responsibilities are to grow a thriving practice, ensure excellence in our patients’ care experience, foster cohesive team-building, set the practice’s goals and serve as examples for our staﬀ and…

Comments 0

Views 159

Creating a Culture of Change in Your Practice: Building Trust

JUL 30, 2018 By Rhonda Buckholtz, CPC in Staff Management

Part 1 of a three-part series about creating a culture of change in your practice, Rhonda Buckholtz, chief compliance officer at Century Vision Global, LLC., discusses why building trust is one of the most critical challenges in our practices and an essential first step to c…

Comments 0

Views 344

Why You Need to Answer the Phone

MAR 13, 2018 By Sara Burns Rapuano, MBA, OCS in Staff Management, Regulatory, Risk Management

In most cases, the patient-care experience starts with that phone call. It prepares patients by educating and informing them about your office and what they can expect when they come to see you. It also extends the patient-care experience if they call back for medical questi…

Comments 0

Views 3691

Sexual Harassment at Work

MAR 01, 2018 By Ashley R Geary, JD in Regulatory, Risk Management, Staff Management

Under U.S. law, employers of 15 or more employees must comply with Title VII of the Civil Rights Act of 1964, which includes prevention and response to sexual harassment. Many states and cities also have anti-discrimination laws that may apply to smaller practices as well. H…

Comments 0

Views 242

An Expert Trainer’s Advice for Finding Great Technicians

SEP 27, 2017 By Jane T Shuman, COE COT MSM OCS in Webinar-Webcast, Staff Management

Jane Shuman discusses the greatest obstacle to recruiting, training and retaining qualified technicians, plus her pearls for hiring great staff.

Comments 0

Views 397

How to Train -- and Retain -- Ophthalmic Technicians

SEP 27, 2017 By Jane T Shuman, COE COT MSM OCS in Staff Management, Webinar-Webcast

To meet increased demand for ophthalmic technicians, many practices have begun hiring people without eye care experience. To keep them in these roles long-term, you need to provide effective training.

Comments 0

Views 1443

Getting the Right Fit: Tips on Succession Planning for Your Next Practice Administrator

AUG 16, 2017 By Joy Woodke, COE, OCS, OCSR in Staff Management, Webinar-Webcast

When planning the succession of your practice administrator one of the greatest obstacles may be finding the right person for the job. Each practice is unique and identifying the expectations for your new administrator is the first step during this transition. Understanding…

Comments 0

Views 244

How to Deal With Difficult Patients

JAN 17, 2017 in Staff Management, AAOE Program Highlights

This recorded AAO 2016 course reviews several concepts and topics related to handling difficult patients.

Comments 0

Views 223

Best of E-Talk: Cell Phone Misuse

NOV 03, 2016 in Staff Management, Best of E-Talk, Practice Operations

Question: Until recently, my clinic has allowed employees to have access to their cell phones at all times. Our board, however, has just approved a “no cell phone” policy. What is an appropriate punishment if employees violate this new policy?

Comments 0

Views 320

Best of E-Talk: Part-Time Benefits

OCT 06, 2016 in Staff Management, Best of E-Talk

What type of benefits (if any) do most practices offer their part-time employees?

Comments 0

Views 112

Best of E-Talk: How to Negotiate Extra Paid Time Off

AUG 18, 2016 in Staff Management, Best of E-Talk

When hiring a seasoned and experienced employee, do any practices negotiate additional paid vacation to what is already specified in the office policy?

Comments 0

Views 135

Best of E-Talk: Purchasing Scrubs for Staff

JUN 02, 2016 in Staff Management, Best of E-Talk

We are in the process of buying scrubs for our techs. How many pairs of scrubs do other practices provide for their part-time and full-time staff?

Comments 0

Views 314

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1-20 of 34 results

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