Practice Management Advice

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Stay Interviews: Why They Can Give You An Edge in a Competitive Market

JUN 22, 2022 By Savory A Turman, COMT in Professional Growth, Practice Operations, Staff Management

Why wait until an employee is unhappy and leaving to ask them what could be changed to keep them at the company?

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Views 59

JUN 13, 2022 in Practice Ownership, Practice Operations, Managing Your Practice, Staff Management

Ophthalmic administrators share tips on employment packages and areas where you can improve practice appeal. From learning what benefits matter to investing in long term leadership, see what other practices are evaluating as they vie for high caliber employees.

Comments 0
Views 79

Viewpoint: 8 Tips to Train Yourself and Your Staff for Information Blocking Compliance

APR 19, 2022 By Jessica Peterson, MD, MPH in Patient Satisfaction, Regulatory, Managing Your Practice, Staff Management, EHRs, Viewpoint, Risk Management, Practice Operations, Medical Records

Although federal information blocking regulations went into effect last year, compliance is still an area of confusion for many clinicians and practices. The U.S. Department of Health and Human Services rules are aimed at ensuring that health care providers or systems make h…

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Views 251

Best of AAOE-Talk: Staffing Shortages

APR 05, 2022 in Lean Management, Practice Operations, Practice Ownership, Managing Your Practice, Best of E-Talk, Staff Management

Staffing shortages continue unabated in ophthalmic practices throughout the nation. AAOE members recently took to AAOE-Talk to share some tips and strategies for consideration.

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Views 152

Successfully Leading Staff Through Change in Your Practice

MAR 30, 2022 in Practice Operations, Coronavirus, Strategic Planning, Staff Management

Practice leaders are tasked with acquiring the buy-in of all stakeholders involved. Here are four key leadership strategies for managing change in an evolving practice environment.

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Views 226

Assess Required Skills for Ophthalmic Personnel in an Environment of Staffing Challenges

MAR 30, 2022 in Staff Management, Coronavirus, Practice Operations, Strategic Planning

Our ophthalmic practices are currently being faced with staffing challenges that are requiring improved hiring and cross-training processes. A focused review of these exposures can point you to strategic opportunities. When assessing ophthalmic personnel with this new perspe…

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Views 314

Viewpoint: 4 Tips for Building a Smart Schedule

AUG 25, 2021 By Rahul Bhola, MD, MBA in Managing Your Practice, Practice Operations, Patient Satisfaction, Staff Management, Practice Ownership, Lean Management, EHRs, Viewpoint

Balancing patient satisfaction with clinical efficiency is vital for a thriving practice. A robust schedule allows optimal time allocation to key practice operations thereby improving the patient experience and reducing team burnout. Rahul Bhola, MD, MBA, Section Chair Ophth…

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Views 743

Viewpoint: 5 Front Office Qualities That Improve Practice Operations and Patient Experience

JUL 14, 2021 By Lindsay N Stratton, MHA, OCS in Practice Operations, Viewpoint, Patient Satisfaction, Practice Ownership, Managing Your Practice, Staff Management

Successful businesses recruit team members much like sports teams do — by finding talent well-suited for a particular role. Your front office staff can be one of your greatest assets when it comes to improving practice operations and the patient experience. Watch out for the…

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Views 515

The Resilient Practice: Positioning the Practice for Success Post-COVID-19

APR 26, 2021 in Strategic Planning, Lean Management, Practice Operations, Staff Management, Coronavirus

Resources to help practice leaders develop effective leadership skills and provide guidance on the most crucial recovery strategies.

Comments 0
Views 2309

Plan–Do–Check–Act: 3 Practice Leaders Share Process Improvement Steps for COVID-19 Recovery

AUG 20, 2020 in Patient Satisfaction, Practice Operations, Lean Management, Coronavirus, Strategic Planning, Staff Management

Many practices quickly realized that radical changes in practice protocols were required for both closing and reopening in the wake of COVID-19. As the recovery process continues to evolve, practices will need to incorporate continuous process improvement into their practice…

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Views 323

‘We are Resilient’: Administrators Share Their COVID-19 Practice Success Pearls

AUG 06, 2020 in Staff Management, Practice Operations, Coronavirus, Patient Satisfaction, Strategic Planning, Best of E-Talk

As the pandemic continues, it’s easy to lose sight of the substantial ways in which ophthalmic practices have addressed the challenges of safely caring for patients while keeping the practice running. Undeterred, Kathie Riebling, CMPE, CPC, administrator at Wagner Macular &…

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Views 498

Ensure Compliance With Civil Rights Protections During COVID-19

JUL 27, 2020 in Risk Management, Staff Management, Regulatory, Patient Satisfaction, Coronavirus, Practice Operations

The U.S. Department of Health and Human Services Office for Civil Rights (OCR) recently released guidance on civil rights protections which prohibits discrimination during COVID-19. This announcement was directed to recipients of federal financial assistance and included a r…

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Views 152

7 Tips to Increase Your Clinic Productivity During the Pandemic

JUL 22, 2020 in Practice Operations, Strategic Planning, Patient Satisfaction, Lean Management, Staff Management, Coronavirus

Social distancing has impacted the number of patients that can be seen safely by the practice. Despite this challenge, some practices are increasing their practice productivity. Joanne Mansour, OCSR, AAOE® board chair and practice manager at the Virginia Retina Center, share…

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Views 683

Pediatric Ophthalmology and COVID-19: Add a Spoonful of Fun

JUL 16, 2020 in Risk Management, Staff Management, Strategic Planning, Coronavirus, Practice Operations, Patient Satisfaction

The clinical experience in health care is ever-changing due to the continuing pandemic. In the pediatric ophthalmology practice, administrators are responding with creative solutions — sprinkled with a little bit of fun. Traci Fritz, executive director at Children’s Eye Care…

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Views 361

Unexpected Business Strategies During the COVID-19 Era

JUL 08, 2020 in Buying, Selling, Merging Practices, Staff Management, Coronavirus, Practice Operations, Strategic Planning, Risk Management, Practice Ownership

Unanticipated business opportunities are possible for your practice despite the current uncertainty and economic impact of the COVID-19 pandemic. Looking for opportunities while balancing the appropriate level of your practice resources can have a positive impact on your pra…

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Views 301

Daily Huddles Provide Support During the COVID-19 Crisis

JUL 08, 2020 in Staff Management, Risk Management, Lean Management, Strategic Planning, Practice Operations, Coronavirus

Ophthalmic practices — both small and large — have reported the benefit of daily huddles with key team players during the pandemic. Consistent check-ins provide the opportunity for updates and transparent communication regarding evolving COVID-19 protocols. It’s also an oppo…

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Views 177

Prepare for Setbacks on Your Road to COVID-19 Recovery

JUL 01, 2020 in Lean Management, Practice Operations, Strategic Planning, Staff Management, Risk Management, Patient Satisfaction, Coronavirus, Financial Management

Many communities may initiate a pause in their reopening process in various regions of the country due to surges and outbreaks of COVID-19. These reopening modifications may impact your ophthalmic practice and your patients’ perspective on safely accessing healthcare. Now is…

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Views 381

Health Care Personnel and COVID-19: Recognize Stress and Provide Support

JUN 22, 2020 in Practice Operations, Staff Management, Lean Management, Coronavirus

The ongoing uncertainty of the pandemic and its impact on practice operations can affect the well-being of physicians and staff. Work-related stress can take a toll if it’s not immediately addressed. Recognizing the symptoms early on is crucial. Practice leaders can reduce b…

Comments 0
Views 358

Encourage Staff to Continue Education During COVID-19 Reopening

JUN 17, 2020 in Coronavirus, Strategic Planning, Billing, Practice Operations, Professional Growth, Risk Management, Staff Management, Lean Management

Your staff may be facing ongoing furloughs, part-time hours or reduced workloads due to the impact of lower patient visits. You can boost staff morale and your practice efficiency by converting downtime to continuing education. By providing opportunities for your staff to pu…

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Views 208

Prepare for the Arrival of a Possible COVID-19 Patient in Your Clinic

JUN 16, 2020 in Regulatory, Risk Management, Practice Operations, Staff Management, Coronavirus

Patients may visit your clinic with suspected COVID-19 symptoms or report they have tested positive recently. Protect other patients and health care personnel by proactively preparing a streamlined process to address this likely scenario. The Centers for Disease Control and…

Comments 0
Views 1078

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