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    Program Information

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    Review Program

    Friday Master Classes

    Top Strategies for Successfully Running Your Retina Practice | SPE06

    AAO 2018-Joy Woodke Master class presenter  

    Managing a retina practice presents unique challenges, including new technology, evolving treatment plans, and shifting regulatory and reimbursement requirements. In this session, we’ll identify the best strategies for growth, profitability and continued practice success, and provide valuable tools for implementing them. A mix of presentations, panel discussion and audience participation will provide a comprehensive, interactive experience.

    Senior Instructor: Joy Woodke, COE, OCS, OCSR
    Instructors: Richard J. Donnelly, CEO, Sean D. Goodale, CPA, MBA, John W. Karth, MD and Savory A. Turman, COMT 

    Oct. 26, 1:30 to 4:30 p.m. | McCormick Place, Room S105d 
    $250 early reg. | $270 advanced reg. | $300 onsite reg.

    Supported in part by a grant from Genentech

    New! (Re)Focus on Remarkable Patient Care Experiences | SPE02

    Sara Rapuano AAO 2018 Master Class presenter  

    Elevating the ways your practice interacts with patients — from check-in through check out — can have a dramatically positive impact on referrals, staff morale and ultimately your bottom line. Drawing upon successful customer service techniques developed at Wills Eye Hospital, this course will provide the tools and know-how needed to refocus staff and procedures around your practice’s most valuable asset – its patients.

    Senior Instructor: Sara Burns Rapuano, MBA, CPC, COE, OCS
    Instructor: Michael Allen, COO
    Oct. 26, 1:30 to 4:30 p.m. | McCormick Place, Room S106a
    $250 early reg. | $270 advanced reg. | $300 onsite reg

    Saturday Master Classes

    Billing and Collections: Secrets for Making Every Claim Count | SPE04

    Ron Rosenberg AAO 2018 Master Class presenter  

    Maximize your practice’s income through efficient and effective billing operations management. Attendees will learn the components of the billing and collection process, how to monitor collections performance; deploy and manage staff; identify and correct problems that cause delayed or rejected claims; generate meaningful reports; and review valuable benchmarks to measure staffing and billing costs.

    Senior Instructor: Ron Rosenberg, PA, MPH
    Instructors: Donna Connolly, MBA, Curt Hill
    Oct. 27, 9 a.m. to 12 p.m. | McCormick Place, Room S105d 
    $250 early reg. | $270 advanced reg. | $300 onsite reg.

    HR Bootcamp: An Interactive Review | SPE05

    Jill Garabedian AAO 2018 Master Class presenter  

    Get the priority Human Resources information you need most during this highly interactive master class. Using audience polling throughout the session, an expert panel will explore hot topics like sexual harassment, social media use in the workplace, making decisions to terminate, employee moonlighting, wage and benefit risk areas and much more. This class has drawn rave reviews for its engaging style, boots-on-the-ground case studies, and multiple opportunities to have your most pressing questions addressed. 

    Senior Instructor: Jill S. Garabedian, Esq.
    Instructors: Julia S. H. Prospero, Esq., Robert A. Wade, Esq.
    Oct. 27, 9 a.m. to 12 p.m. | McCormick Place, Room S106a 
    $250 early reg. | $270 advanced reg. | $300 onsite reg.

    New! The Profitable Practice: Six Proven Turnaround Strategies | SPE03

    Stephanie Collins AAO 2018 Master Class presenter  

    Running a practice in today’s rapidly shifting healthcare environment has never been more challenging. During this hands-on master class, you’ll learn six simple yet highly effective process improvement strategies that significantly reduce wait times and streamline clinic flow while increasing both patient and employee satisfaction. Participants will be provided with lean management resources and takeaway templates for immediate use in your practice. 

    Senior Instructor: Stephanie Collins, MBA, COA
    Instructors: Adrienne P. Lloyd MHA, FACHE, Amanda Mestler, COT
    Oct. 27, 1:30 to 4:30 p.m. | McCormick Place, Room S105d 
    $250 early reg. | $270 advanced reg. | $300 onsite reg.

    The New Administrator’s Guide to Building a Well-Run Practice | SPE10

    Sandra Curd AAO 2018 Master Class presenter  

    Wondering where to begin or how to critically assess your practice or new position? All of the important areas that require attention will be covered in this class, with an emphasis on regulatory guidelines, financial reporting, human resources and, perhaps most challenging, being an effective “boss.” This course includes useful resource materials such as protocol examples, clinical/administrative forms and benchmarking guidelines.

    Senior Instructor: Sandra D. Curd, MBA, COE, COA, OCS
    Instructors: Tim D. Couch, Stacy Jacobs, LPN, Michelle Miller, OCS, CPC and Rosa M Montes, COT, OCS

    Oct. 27, 1:30 to 4:30 p.m. | McCormick Place, Room S106a 
    $250 early reg. | $270 advanced reg. | $300 onsite reg.