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    The Lean Practice: the Academy's Transformative Practice Management Program

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    • Lean Management
  • Lean Management

  • Lean management is a powerful but simple methodology: it creates the greatest value for practices and patients by minimizing waste. Lean management was originally developed for the manufacturing industry and its implementation spurred the exponential growth of Toyota into the global brand it is today. Since then, lean management techniques have been implemented with great success in large medical operations and practices of all sizes.

    Why Go Lean?

    With the shifting regulatory landscape and increased focus on value-based care, practices are challenged to do more with less. Alternative Payment Models (APMs) and Merit Base Incentive Programs (MIPS) requirements place increased emphasis on quality and patient satisfaction standards. A comparative analysis by the American Society of Quality from 2013 to 2016 shows continued growth in the number of industries that consider lean management a strategic asset and competitive differentiator. Using lean management strategies, ophthalmology practices can:

    • Improve practice efficiency;
    • Decrease waste;
    • Increase profitability;
    • Improve quality of care;
    • Improve patient satisfaction.

    How Lean Works

    Lean revolves around five key principles:

    1. Identify what creates value in the mind of the patient.
    2. Create a comprehensive process list that captures all steps the practice takes to provide this value.
    3. Prioritize and refine the actions that create primary value and do them as consistently, smoothly and well as possible.
    4. Give the patient as much as he or she requires, not more.
    5. Perfect this process and remove waste iteratively.

    Why Lean Works

    Lean strategies eliminate waste of money, time and resources. It increases your bottom line and patient satisfaction—all critically important to running a profitable ophthalmic practice that is valued by patients. It’s also a powerful team builder:

    • Lean succeeds when physicians, practice administrators and staff actively collaborate to create a high-functioning practice.
    • By using specific skill sets and perspectives, the practice can identify needless duplication of work, uneven workloads and areas to improve patient flow.
    • Practices that regularly review their operations through the lens of lean principles create a habit and culture of continuous quality improvement.
    • Lean implementations increase both staff and physician satisfaction

    Get Lean with These AAOE Practice Management Tools

    AAOE provides a series of innovative Lean tools crafted specifically for ophthalmic practices. 

    • eBook and Tool Set: The Lean Practice: A Step-by-Step Guide for Running an Efficient and Profitable Practice
    • Start with the Master Class: Mastering the Art of Lean Ophthalmic Practice

    More about Lean Practice Management

    Check out these resources on applying Lean principles to ophthalmic practice.

    Lean Webinars:

    • Hone Your Retina Clinic Flow with the Lean Pre-Game Plan
    • Think Lean: Reduce Costs, Increase Profitability and Improve Patient Satisfaction

    Going Lean series:

    • How a Simple Change in Thinking Can Help Your Patients, Your Staff and Your Bottom Line
    • How to Get Staff Buy-in
    • How You Can Improve Productivity and Patient Care
    • Tools for Efficiency and Effectiveness in the Ophthalmology Practice

    From EyeNet Practice Perfect:

    • Going Lean, Part 1: Creating Value in the Ophthalmology Practice
    • Going Lean, Part 2: How To Get Started 
    • Going Lean, Part 3: Improve Patient Wait Times.

    Additional Lean resources:

    • Applying the Science of Quality Improvement to the Ophthalmology
    • How Can the EHR Help Improve Practice Quality and Volume?
    • How a manufacturing process transformed healthcare delivery

    Questions?

    Email aaoe@aao.org.

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  • The Academy Store
    The Profitable Retina Practice: Strategically Grow Your Retina Practice (Print)
    The Profitable Retina Practice: Medication Inventory Management (Print)
    The Profitable Retina Practice: Strategically Grow your Retina Practice
    The Lean Practice: A Step-by-Step Guide to Running an Efficient and Profitable Ophthalmic Practice - Print
    The Lean Practice: A Step-by-Step Guide to Running an Efficient and Profitable Ophthalmic Practice
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    The Profitable Retina Practice: Medication Inventory Management (Download)
    The Profitable Retina Practice: Strategically Grow Your Retina Practice (Download)
    Webinar: Build a Culture of Superior Customer Service
    The Lean Practice: A Step-by-Step Guide to Running an Efficient and Profitable Ophthalmic Practice - eBook
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