• Frequently Asked Questions

  • Contents:


    When and where is AAO 2020 being held?

    AAO 2020 will be held in the Sands Expo/Venetian, Las Vegas, Saturday, Nov. 14 – Monday, Nov. 16.

    How is AAO 2020 responding to the COVID-19 pandemic?

    The Academy is closely monitoring developments with the COVID-19 pandemic and its effect on our profession. We will be implementing recommended safety protocols at AAO 2020.

    The layout of all session rooms, labs and public areas will be changed to increase physical distancing. New sanitation and cleaning procedures are being implemented for all areas of AAO 2020 and the Sands Expo/Venetian.

    Learn more about new health and safety initiatives.

    When and where is Subspecialty Day being held?

    Subspecialty Day remains on Friday and Saturday, Nov. 13 – 14, but many meetings are shifting to Friday to make room for more AAO 2020 content on Saturday. The following meetings will now take place on Friday, Nov. 13:

    • Glaucoma Subspecialty Day 2020
    • Ocular Oncology/Pathology Subspecialty Day 2020
    • Pediatric Ophthalmology Subspecialty Day 2020
    • Refractive Surgery Subspecialty Day 2020
    • Retina Subspecialty Day 2020 (two-day meeting)
    • Uveitis Subspecialty Day 2020

    Three Subspecialty Day meetings will be on Saturday, Nov. 14:

    • Cornea Subspecialty Day 2020
    • Oculofacial Plastic Surgery Subspecialty Day 2020
    • Retina Subspecialty Day 2020 (two-day meeting)

    Learn more about Subspecialty Day.

    When does the Opening Session take place?

    The Opening Session for the annual meeting takes place starting at 5:30 p.m. on Friday, Nov. 13.

    Where can I find program information?

    Use the online Program Search tool to view all AAO 2020 program information. Look up information by day, topic of event/course, special interest or presenter. You can browse the program even if you are not an Academy member or registered for the meeting.

    Review program highlights at aao.org/program.

    Where can I find CME/attendance verification information?

    Visit the CME web page.

    How do I reserve a hotel room for the annual meeting?

    Members can now make hotel reservations for AAO 2020.

    Nonmembers will be able to book hotel rooms starting July 8.

    Find more information about how to reserve hotel rooms on the Hotel Reservation Information web page.

    Beware of scams! Several fraudulent companies, pretending to be associated with the Academy and AAO 2020, may appear in web searches or may contact you via email. These companies claim that they can book hotel rooms and/or register you for the Academy's annual meeting, but they are unaffiliated with the Academy. The Academy continues to work through legal channels to shut these false websites down, but new ones pop up every day.

    It is very important that you only book hotel rooms through the links provided by the Academy. Be sure to verify the site address in any link before continuing. The Academy does not use an additional, or special website for AAO 2020. The official hotel reservation provider for AAO 2020 is Expovision. If you are ever in doubt you can email meetings@aao.org or call 1.415.561.8500, or contact Expovision directly: aaohotels@expovision.com or toll free at 1.866.774.0487.

    How do I register for the Academy's annual meeting?

    Members can now register for AAO 2020.

    Nonmembers will be able to register starting July 8.

    Find more information about how to register on the Registration Information web page.

    Beware of scams! Several fraudulent companies, pretending to be associated with the Academy and AAO 2020, may appear in web searches or may contact you via email. These companies claim that they can book hotel rooms and/or register you for the Academy's annual meeting, but they are unaffiliated with the Academy. The Academy continues to work through legal channels to shut these false websites down, but new ones pop up every day.

    It is very important that you only register through the links provided by the Academy. Be sure to verify the site address in any link before continuing. The Academy does not use an additional, or special website for AAO 2020. If you are ever in doubt you can email meetings@aao.org or call 1.415.561.8500.

    How do I know which registration category to use?

    Review registration categories and their definitions on the Categories and Fees web page. These are subject to change each year.

    How do I cancel my registration?

    Email a written request, including your name and Academy identification number, to the Academy, registration@aao.org, by Aug. 12 to qualify for a full refund.

    Requests received between Aug. 13 and Sept. 23 will be subject to a per-person, per-meeting cancellation processing fee of $75, or your total registration, ticket fees and course pass fee, whichever is less.

    No refunds will be processed for cancellation requests received after Sept. 23.

    Registrations are non-transferable.

    What is the Academy Plus course pass and when can I purchase the pass?

    Academy Plus offers you maximum convenience and flexibility to access Academy and AAOE instruction courses, including Skills Transfer didactic lectures. Courses are open on a first-come basis so attendees are encouraged to arrive at rooms early to ensure themselves a seat.

    You can purchase the pass online when you register for the annual meeting or when you arrive at the meeting. The course pass is non-transferable.

    Find more information about Academy Plus.

    What is a ticketed event and when can I purchase tickets?

    Specific sessions require an individual ticket:

    • AAOE Practice Management Master Classes
    • Skills Transfer labs

    You can purchase tickets online when you register for the annual meeting or when you arrive at the meeting. Tickets are available on a first-come basis.

    Tickets are no longer printed. Your badge will be scanned to allow entry to these session rooms.

    The session/event I want to purchase a ticket for is sold out. Why? Can I still get a ticket?

    There are a limited number of seats available in course and lab rooms. Tickets are available on a first-come basis.

    There is no waitlist for tickets, but you can check through the online meeting registration process to see if one has become available.

    You can purchase tickets at the meeting by visiting a Registration counter onsite.

    What is Meetings on Demand? Do I need to purchase this separately?

    During AAO 2020 and Subspecialty Day specific sessions will be recorded then bundled into packages to view online later at your convenience.

    When you register for a Subspecialty Day meeting you will receive complimentary online access to the Meetings on Demand product that includes presentations captured during all eight Subspecialty Day meetings.

    When you purchase the Academy Plus course pass you will automatically gain complimentary online access to the Meetings on Demand presentations recorded during AAO 2020 and the AAOE Program.

    You can also purchase access to any of the Meetings on Demand packages if you were unable to attend in-person or if you missed specific sessions that you wanted to view. Note: AAO 2020 Meetings on Demand is not eligible for CME credit.

    View more information about Meetings on Demand.

    I want to take a Skills Transfer lab. Do I have to take the prerequisite lecture?

    Not all Skills Transfer labs have prerequisite lectures. For those that do, the prerequisite lecture is strongly recommended but NOT required.

    • All Skills Transfer prerequisite lectures are included in the Academy Plus course pass.
    • Skills Transfer labs are ticketed events that must be purchased separately. They are not included in the Academy Plus course pass.

    Find more information about Skills Transfer Labs.

    Can I attend a Skills Transfer lecture without attending the lab?

    Yes. All Skills Transfer lectures are included in the Academy Plus course pass and open to all pass holders.

    What is the Mobile Meeting Guide? Where can I find it?

    The Mobile Meeting Guide is a website optimized for your mobile device. It is where you can access program information, including abstracts, handouts, posters and videos.

    No need to visit the app store! You can access the Mobile Meeting Guide on any device that is connected to the internet.

    Find more information about the >Mobile Meeting Guide. and watch tutorial videos.

    Where can I find course handouts?

    Handouts for AAO 2020 will be available through the Mobile Meeting Guide.

    What is the Virtual Meeting?

    The Virtual Meeting is an online component of the Academy's live annual meeting. A portion of the educational content is streamed live from the meeting. You can also view sessions that have been archived.

    In 2020 we will expand our Virtual Meeting to bring you even more content. Should the need arise this platform will help us convert the meeting to 100% virtual.

    Find more information about the Virtual Meeting.

    When and where is the Exhibition?

    The AAO 2020 Exhibition will be held in Halls A-C of the Sands Expo/Venetian, Las Vegas, Saturday, Nov. 14 – Monday, Nov. 16.

    Learn more about the Exhibition.

    Where can I find general information about the meeting?

    Find general information about the Academy's annual meeting and Subspecialty Day meetings online.

    To attend AAO 2020 I will need a specific accommodation, such as a scooter. Who should I contact?

    The American Academy of Ophthalmology supports the Americans with Disabilities Act. Should you require a specific accommodation or service to facilitate your participation at AAO 2020, please email Academy staff at meetings@aao.org. The Academy may not be able to make appropriate accommodations without prior notification of need.

    Where can I find more information about the Orbital Gala?

    Visit the Orbital Gala web page.

    Where can I find information about the Run for Vision?

    The Run for Vision is hosted by the Eye Bank Association of America to raise awareness about cornea donation and transplantation. Find more information about the Run for Vision.